Business Support Specialist

Responsibilities

• Coda Internal Support (70%)
• Support execution of key operational processes including payouts, account reconciliation, commercial terms input, and transaction monitoring.
• Coordinate with cross-functional teams (Commercial Ops, Payments, Compliance, Finance) to resolve internal and client-facing escalations in a timely and structured manner.
• Maintain and regularly update internal trackers, dashboards, and documentation to ensure accuracy, visibility, and alignment across teams.


• Priority Client Support  (20%)
• Act as a liaison for priority clients and partners by coordinating with relevant internal departments to address high-importance concerns and service requests.
• Facilitate smooth and timely resolution of issues by ensuring clear, accurate, and proactive communication between priority stakeholders and internal teams.
• Support the end-to-end handling of inquiries, onboarding assistance, and platform-related issues through a streamlined and client-centric process.
• Maintain visibility on issue status and resolution progress, while effectively managing expectations and service timelines.


• Commercial Client Support (10%)
• Provide operational and administrative support to the Commercial team in managing B2B partner relationships and communications.
• Manage KYC onboarding and remediation processes for partners, ensuring compliance with regulatory standards and maintaining data integrity through periodic reviews.
• Support client-related inquiries and issue tracking by coordinating with the Commercial team and internal stakeholders to ensure timely resolution.
• Collaborate with Finance, Compliance, and Distribution Partnership teams to align operational requirements in support of commercial objectives.

Requirements

• Language Proficiency: Fluent in English to effectively communicate with publishers, merchants, partners, and stakeholders.
• Communication & Coordination: Strong verbal and written communication skills with proven ability to manage cross-functional collaboration.
• Work Management: Highly organized and detail-oriented, ensuring accuracy and consistency in daily tasks.
• Time Management: Demonstrated ability to prioritize and manage multiple tasks efficiently under tight deadlines.
• Client Focus: A client-first mentality focused on delivering exceptional service and building strong relationships.
• Teamwork: Ability to work collaboratively across various internal teams to achieve common goals.
• Problem-Solving & Initiative: Strong analytical and problem-solving skills with the ability to work proactively and perform well under pressure.

Additional Skills & Experience

• Experienced in handling key operational tasks such as payouts, account reconciliation, commercial terms entry, and transaction tracking.
• Strong at working with different teams like Commercial Ops, Payments, Compliance, and Finance to solve issues quickly.
• Detail-focused in keeping trackers, dashboards, and documents accurate and up to date.
• Proactive in coordinating onboarding, platform problems, and technical support to ensure smooth service for key clients.
• Skilled in managing escalations and following up with the right people to find timely solutions.
Working at Coda


With Codans spread across over 20 countries worldwide, our fast-paced, challenging, and highly collaborative environment breaks down time zones and cultural barriers, empowering you to chase innovative ideas, contribute to Coda’s growth, and make a lasting impact.


If you have a passion for pushing boundaries and thrive on continuous improvement through experimentation, we would love to hear from you!


Our Perks*


Wellness Boost: Stay healthy with resources for physical and mental well-being with our flexible benefits and Employee Well-being Program - because you matter!


Customized Benefits: Tailor your benefits with our flexible plan.


Growth Opportunities: Unlock your potential through clear progression paths.


Skill Development: Access training resources to fuel your personal and professional growth.


Volunteer Time Off: Enjoy paid time off to make a difference in the world through volunteering.


Family Support: Take advantage of paid Family Care Leave to bond with your family, while our selected Flexible Benefits also cater to your family's needs.


Benefits are reviewed and updated on a yearly basis


We are proud to be an equal opportunity employer, embracing the unique qualities of every individual, regardless of gender, race, age, religion, disability, or other local protected classes. Our goal is to foster an inclusive environment where everyone feels welcome and valued.


Due to the large number of exceptional applications we receive, we can only reach out to shortlisted candidates. If you don't hear from us, rest assured there may be another opportunity at Coda that aligns better with your unique abilities. Remember to check our Careers Page for more exciting job openings!