C# Escalations Engineer

Varonis is seeking a highly motivated C# Escalations Engineer to join their R&D team. This role involves providing top-tier customer experience by quickly resolving complex technical problems and ensuring product quality. The engineer will analyze, diagnose, and debug product issues, create fixes, and coordinate with internal technical groups to maintain and develop the product line, focusing on data security.

Must Have

• Analyze, diagnose, and debug complex product issues, delivering engineering solutions
• Create and implement fixes for product issues
• Take ownership of escalations and drive towards resolution
• Act as a technical focal point in cooperative relationships with internal groups
• Work closely with software development teams for success
• Acquire broad and in-depth product knowledge
• Create and improve documentation to train support engineers
• 3+ Years of backend development in C#, .NET
• Experience in hands-on debugging and troubleshooting processes, multi-threaded products, on large scale environment
• Great interpersonal skills and high sense of urgency
• Ability to solve complex problems in a timely manner
• Fast technology adaptation
• Independently driven, proactive, accountable, reliable, team player

Good to Have

• C++ Experience
• SaaS Experience
• Developing using Microsoft SQL, T-SQL
• Experience developing distributed micro-services
• Experience in cloud development
• Experience with windows internals (Win API)
• Work and use of Microsoft environments (Windows Server, NTFS, Active Directory, Exchange, LDAP, IIS, GPO)
• Solid understanding of data structures, design patterns, and algorithms
• Experience with large-scale software projects

Perks & Benefits

• Flexible, hybrid work model

Description

Summary

Data has never been more valuable and vulnerable. As cybercriminals become more sophisticated and regulations more strict, organizations struggle to answer one key question: “Is my data safe?”

At Varonis, we see the world of cybersecurity differently. Instead of chasing threats, we believe the most practical approach is protecting data from the inside out. We’ve built the industry’s first fully autonomous Data Security Platform to help our customers dramatically reduce risk with minimal human effort.

At Varonis, we move fast. We’re an ultra-collaborative company with brilliant people who care deeply about the details. Together, we’re solving interesting and complex puzzles to keep the world’s data safe.

We work in a flexible, hybrid model, so you can choose the home-office balance that works best for you.

We are searching for a highly motivated Escalation Engineer to join our R&D team.

The goal of the Escalation Engineering team is to provide our customers with the highest level of customer experience by providing quick solutions to complex technical problems and to ensure that they get value from the entire Varonis products portfolio by setting quality standards. The team extracts and analyzes a huge amount of data from the latest IT technologies available today. Our Escalation Engineers must learn fast and adapt to quickly changing technology in order to maintain and develop our product line. The Escalation Engineer investigates issues related to our product suite and provides timely resolution while coordinating with other technical groups in the company. Our Escalation Engineers are our go-to resource for our most challenging customer cases, which can include technical complexity or politically charged escalations.

Responsibilities

• Analyze, diagnose, and debug complex product issues, and deliver engineering solutions to them
• Create and implement fixes
• Take ownership of escalations and drive towards resolution
• Act as a technical focal point in cooperative relationships with other internal groups
• Work closely with our software development teams from various product components to deliver success
• Acquire both broad and in-depth product knowledge
• Create and improve documentation to train support engineers to resolve support cases
• Demonstrate strong interpersonal and communication skills
• Push for solutions and interact with people from various other teams

Requirements

• 3+ Years of backend development in C#, .NET
• Experience in hands-on debugging and troubleshooting processes, multi-threaded products, on large scale environment
• C++ Experience is an advantage
• SaaS Experience is an advantage
• Developing using Microsoft SQL, T-SQL – Advantage
• Great interpersonal skills
• High sense of urgency
• Ability to solve a complex problem in a timely manner
• Fast technology adaptation
• Independently driven, proactive, accountable, reliable, team player

Additional Skills

The following additional skills are nice to have:

• Experience developing distributed micro-services - Advantage
• Experience in cloud development - Advantage
• Experience in SaaS development - Advantage
• Experience with windows internals (Win API)
• Work and use of Microsoft environments (Windows Server, NTFS, Active Directory, Exchange, LDAP, IIS, GPO)
• Solid understanding of data structures, design patterns, and algorithms
• Experience with large-scale software projects

We invite you to check out our Instagram Page to gain further insight into the Varonis culture!

@VaronisLife

Varonis is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, national origin, disability, veteran status, and other legally protected characteristics.

#LI-Hybrid