Technical Account Manager

Technical Account Managers at Varonis serve as the primary customer contact, ensuring data protection from threats and policy violations. They are responsible for onboarding new customers, delivering ongoing value through proactive health checks, product training, and best practices. This role involves preparing quarterly business reviews, identifying upsell opportunities, and collaborating with sales to ensure successful renewals. TAMs act as the main technical contact, advocating for customers internally and promptly resolving technical issues, while also contributing to knowledge base content.

Must Have

• Ensure data protection from insider threats, cyber-attacks, and policy violations.
• Onboard customers to Varonis platforms and deliver ongoing value and support.
• Ensure customer success through proactive health checks, product usage, and training.
• Prepare and deliver quarterly business and blast radius reviews.
• Identify and champion upsell opportunities alongside Sales.
• Learn new Varonis products and develop expertise in client security ecosystems.
• Help identify renewal risk and collaborate to remediate.
• Serve as primary technical contact and augment support/engineering teams.
• Advocate on behalf of customers with internal Varonis teams.
• Engage with customers at all organizational levels (Infrastructure, Cloud, Security, C-suite).
• Identify, research, maintain control, and remediate technical issues promptly.
• Escalate customer issues to management when appropriate.
• Create knowledge base content for customer and internal reuse.
• Bachelor’s Degree or equivalent experience.
• 4+ years in a customer-facing role at a Cloud, Cyber Security, or Data Security & Privacy Company.
• Experience working with Windows OS.
• Knowledge of enterprise IT, cloud, and security technologies.
• Outstanding customer service skills and ability to establish technical credibility.
• Excellent communication (written and verbal) and interpersonal skills.
• Proven problem-solving and analytical abilities.
• Commitment to customer success and team-oriented environment.
• Sales oriented.
• Ability to travel up to 25%.

Summary

Technical Account Managers are the primary contact for customers and the first line of defense for data. All employees are Customer Success and Technical Account Managers are the tip of the spear. Technical Account Managers provide onboarding and proactive on-going value and support to customers. To be a successful Technical Account Manager you must be a motivated self-starter, be committed to on-going self-development and education and possess strong technical acumen and customer service skills.

Time Zone Requirement: CST

Responsibilities

• Ensure data is protected from insider threats, cyber-attacks, and policy violations
• Onboard Customers to platforms and deliver on-going value and support
• Ensure Customer success through frequent proactive health checks, hands-on product usage and training, and development and sharing of best practices.
• Prepare and deliver quarterly business and blast radius reviews
• Alongside Sales, identify and champion upsell opportunities
• Learn new products as they are developed and released and develop expertise in your client’s unique security ecosystem(s)
• Help Account Managers and Sales Engineers identify renewal risk and collaborate to remediate and ensure successful renewals
• Serve as primary technical contact and augment our support and engineering teams
• Advocate on behalf of customers with appropriate internal teams to ensure customer feedback is adequately documented and assessed by appropriate parties
• Engage with customers at all levels of their organization, including but not limited to: Infrastructure, Cloud, Privacy & Compliance, Security, Incident Response, and the C-suite.
• Identify, research, maintain control, and remediate customers’ technical issues promptly. Follow up promptly with recommendations and action plans and engage appropriate internal teams as required.
• Escalate customer issues to management when appropriate
• Create knowledge base content to capture new learning for customer and internal reuse.

Requirements

• Bachelor’s Degree or equivalent experience
• 4+ Years working in a customer-facing role at a Cloud, Cyber Security, or Data Security & Privacy Company
• Experience working with Windows OS
• Knowledge of enterprise IT, cloud, and security technologies
• Outstanding customer service skills and ability to quickly establish technical credibility and relationships with customers
• Excellent in communication, written and verbal
• Proven problem-solving abilities
• Commitment to customer success
• Proven success in contributing to a team-oriented environment.
• Sales oriented.
• Proven ability to work creatively and analytically in a problem-solving environment.
• Excellent communication (written and oral) and interpersonal skills.
• Up to 25 % travel

We invite you to check out our Instagram Page to gain further insight into the culture!

@VaronisLife

is an equal-opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, national origin, disability, veteran status, and other legally protected characteristics.

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