Chatbot Specialist

6 Months ago • 3 Years + • Operations

Job Summary

Job Description

OKX seeks a Chatbot Specialist with 3+ years of experience in chatbot development to design AI-powered automations, enhance customer experience, and implement NLP techniques. Experience with chatbot workflows, machine learning, and data analysis is essential.
Must have:
  • Chatbot Development
  • NLP Techniques
  • Machine Learning
  • Data Analysis
Good to have:
  • AI Chatbot
  • Workflow Creation
  • API Integration
  • Software Integration
Perks:
  • Meal Allowance
  • Team Building

Job Details

Who We Are

At OKX, we believe that the future will be reshaped by Crypto, ultimately contributing to every individual's freedom. OKX began as a crypto exchange giving millions of people access to crypto trading and over time becoming among the largest platforms in the world. In recent years, we have developed one of the most connected Web3 wallets used by millions to access decentralized crypto applications (dApps). OKX is a trusted brand by hundreds of large institutions seeking access to crypto markets on a reliable platform that seamlessly connects with global banking and payments. In the last year, OKX has expanded into new markets including Australia, Brazil, Netherlands, Singapore and Turkey, with plans to launch in the US, Belgium and the UAE.
We are deeply committed to shaping a fairer, more transparent and accessible society through blockchain technology. This is why we publish proof of reserves monthly, and continue to ship new innovative security features.

About Us

OKX is a world-leading digital asset trading platform, providing advanced financial services to traders globally by using blockchain technology. OKX provides hundreds of token & futures trading pairs to help traders to optimize their strategy. We are also one of the top digital asset trading platforms by trading volume, serving millions of users in over 100 countries. OKX derivatives remains a top-notch venue globally and has a daily volume of approximately $10 billion and is widely recognized as the golden standard in the industry. We believe the blockchain technology will eliminate barriers to transactions, increase the efficiency of transactions across society, and eventually have a significant impact on the global economy. We strive to make innovative achievements that change the world and never stop to improve on our customer experience.

This team is part of the Global Business Service (GBS) Centre, home to specialized teams of operations experts, many with years of first-hand experience across a wide range of industries and sectors. This team supports customers globally through different channels such as live chat, emails, tickets, social media, and many more. We work closely with all our key stakeholders, such as Marketing, Finance, and Payment Operations, to successfully launch various global products while understanding the associated risks and management strategies for business growth.

About the Opportunity

The Chatbot Specialist will think big about the future of FinTech (Crypto, Blockchain, etc.) and how you can bring more remarkable customer experience through the system & applications used by ensuring systems & tools used are operating at optimum level. The Chatbot Specialist will be responsible for developing conversational flows, testing and refining chatbot functionality, and implementing machine learning algorithms to improve chatbot performance. The ideal candidate will be familiar with natural language processing (NLP) techniques and be able to incorporate them into chatbot design.
 
The Chatbot Specialist should possess the ability and willingness to balance the business requests and priorities while being able to articulate the rationale behind decisions. At your core, you will thrive in a fast-paced, collaborative, result-driven environment and be able to adapt and adjust plans on the fly. You must also have strong prioritization skills and a willingness to roll up one's sleeves to get the job done.
 

Key Responsibilities: What You'll be Doing:

  • Develop and execute AI Chatbot automations and other automations in the tools and technology integrated with chatbot to drive ROI
  • Design user-centric conversational experiences and user journeys to enhance digital retail customer experience-Enable and maintain multilanguage chatbot flows by structuring content blocks and use bot performance metrics to drive continuous improvement on the bot contents.
  • Responsible for documentation of standards, frameworks, processes, and methodology and educate the importance, benefits, and values of a conversation design-led channels strategy
  • Identify trends and patterns in customer interaction and conversation data that present opportunities to improve operating efficiencies, customer experience, and process improvement through automation
  • Identify areas of improvement and innovation by data analytics techniques to analyze conversation data and voice of customers.
  • Manage the process of testing, implementing and maintaining the chatbot features including API and software integrations
  • Assists bot manager in additional projects with analysis and execution for process/tools improvements, optimization, development, and/or maintenance efforts for automation for the global operations team.
  • Stay up-to-date with industry trends and best practices in chatbot design and natural language processing (NLP) techniques.

Requirements: What We Look For In You

  • Bachelor's degree in Computer Science, Engineering, or related field.
  • Minimum 3 years of experience in chatbot development or related field.
  • Experience with natural language processing (NLP) techniques, artificial intelligence, machine learning and ability to incorporate them into chatbot design.
  • Experience with workflows creation and personalized experiences with conversion in mind.
  • Understanding of machine learning algorithms and their application to chatbot development.
  • Strong problem-solving skills and ability to troubleshoot issues.
  • A self-starter who can take action with minimal supervision and consistently deliver against deadlines and goals.
  • Comfortable with a metrics orientation, and can analyse reports and identify actionable insights to drive new opportunities.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and manage multiple projects simultaneously.

Why Join Us?

  • Competitive remuneration package
  • Meal Allowance up to RM 500/month
  • Monthly Team Building
  • RM 2500 Benefits per annum (Training & Wellness)
  • Yearly Bonus
  • Convenient workplace (5 minutes walk from MRT TRX).
  • Excellent prospects for growth and promotion - we provide you with assistance, opportunities for skill development, mentoring, and training programmes to help you succeed.
  • Employee engagement, recognition and appreciation program.
  • Multinational working environment - Advance your career by interacting with individuals from various backgrounds, cultures, and nations.

 

 

Similar Jobs

Google - Senior Software Engineer, Infrastructure, Core

Google

Bengaluru, Karnataka, India (On-Site)
1 Week ago
Google - Senior Software Engineer, Generative AI

Google

Sunnyvale, California, United States (On-Site)
1 Week ago
Google - Senior Software Developer, Google Cloud Apps

Google

Waterloo, Wallonia, Belgium (On-Site)
1 Week ago
Google - Software Engineer III, Infrastructure, Spanner

Google

Kirkland, Washington, United States (On-Site)
1 Week ago
Google - Software Engineer III, YouTube

Google

Mountain View, California, United States (On-Site)
4 Months ago
Evolution - Casino Game Presenter (Bartender / Customer Service Alternative) - up to $25/hr.

Evolution

Atlantic City, New Jersey, United States (On-Site)
8 Months ago
Google - Business Operations and Planning Lead

Google

London, England, United Kingdom (On-Site)
6 Days ago
PwC - ETIC, OCI Technical Support Engineer - Senior Associate

PwC

Cairo, Cairo Governorate, Egypt (On-Site)
5 Months ago
DraftKings - Operations Associate

DraftKings

Kansas City, Kansas, United States (On-Site)
1 Month ago
Epic Games - Senior Procurement Operations Analyst

Epic Games

New York, New York, United States (On-Site)
1 Week ago

Get notifed when new similar jobs are uploaded

Similar Skill Jobs

ByteDance - Software Engineer Intern (Machine Learning Platform) - 2024 Summer (PhD)

ByteDance

Seattle, Washington, United States (On-Site)
5 Months ago
Google - Senior Staff Software Engineer, Infrastructure, Google Cloud

Google

Bengaluru, Karnataka, India (On-Site)
1 Week ago
Google - Senior Software Engineer, Google Cloud

Google

(On-Site)
5 Months ago
Xsolla - Senior Software Engineer (Monetization)

Xsolla

Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia (On-Site)
2 Weeks ago
Google - Software Engineering Manager II, Site Reliability Engineering

Google

Dublin, County Dublin, Ireland (On-Site)
4 Days ago
ByteDance - Content Insights Analyst, Lifestyle - Lemon8

ByteDance

Los Angeles, California, United States (On-Site)
1 Week ago
ByteDance - Student Researcher (Doubao (Seed) - Foundation Model - MultiModal Generative Model)

ByteDance

San Jose, California, United States (On-Site)
1 Month ago
ByteDance - Research Scientist (Computational Biology - AI-for-Science)

ByteDance

Seattle, Washington, United States (On-Site)
1 Week ago
NVIDIA - Signal and Power Integrity Engineer (RDSS Intern)

NVIDIA

Taipei City, Taiwan (On-Site)
3 Months ago
Google - Senior Software Engineer, Privacy Sandbox, Cloud Computing

Google

Kraków, Lesser Poland Voivodeship, Poland (On-Site)
1 Week ago

Get notifed when new similar jobs are uploaded

Jobs in Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

undefined - Junior Game Programmer (Unreal)

Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur, Malaysia (On-Site)
2 Weeks ago
Double Eleven - QA Tester

Double Eleven

Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia (On-Site)
3 Weeks ago
PwC - Manager - Development Consultant (Assurance)

PwC

Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia (On-Site)
6 Months ago
Xsolla - Junior Payment Business Development Manager

Xsolla

Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia (On-Site)
2 Days ago
NinjaVan - Internship (IT)

NinjaVan

Subang Jaya, Selangor, Malaysia (On-Site)
6 Months ago
Microsoft - Digital Solution Area Specialist - Modern Work, Enterprise

Microsoft

Selangor, Malaysia (On-Site)
6 Days ago
ByteDance - Creator Partnership (Lemon8) Intern

ByteDance

Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia (On-Site)
1 Week ago
ByteDance - Operation Specialist Intern - Global Payment

ByteDance

Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia (On-Site)
1 Month ago
NinjaVan - Manager, Partnership (Key Account  Management)

NinjaVan

Subang Jaya, Selangor, Malaysia (On-Site)
6 Months ago
Codemasters - Associate Environment Artist

Codemasters

Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur, Malaysia (On-Site)
3 Months ago

Get notifed when new similar jobs are uploaded

Operations Jobs

Paytm - CST Operations - Junior Manager - CST

Paytm

Noida, Uttar Pradesh, India (On-Site)
4 Months ago
Tencent - Strategy Manager - Studio Operations

Tencent

Shenzhen, Guangdong Province, China (On-Site)
3 Months ago
ByteDance - Technical Project Manager, Server Deployment

ByteDance

Singapore (On-Site)
5 Months ago
Onward Search - Program Manager – Non IT

Onward Search

San Jose, California, United States (Hybrid)
1 Week ago
Hawk Eye Innovations - Match Operations Assistant - Almaty

Hawk Eye Innovations

Almaty, Almaty Region, Kazakhstan (On-Site)
1 Day ago
Next Level Business Services - SCSM Engineer

Next Level Business Services

Redmond, Washington, United States (On-Site)
6 Months ago
Tesla - Customer Experience Specialist, Delivery

Tesla

Manchester, England, United Kingdom (On-Site)
2 Months ago
DraftKings - People Operations Associate

DraftKings

Boston, Massachusetts, United States (On-Site)
5 Days ago
ByteDance - Destination Service Lead - EMEA

ByteDance

Dubai, Dubai, United Arab Emirates (On-Site)
1 Month ago
Google - Process Effectiveness Lead

Google

Hyderabad, Telangana, India (On-Site)
1 Week ago

Get notifed when new similar jobs are uploaded