Clinic Manager

As a physician-founded and led organization, ensuring everyone has access to quality healthcare is what inspires us. The magic we’ve created lies in our custom EHR and the collaboration among clinical teams, engineers, and designers who work side-by-side to deliver innovation like our hands free AI charting tool. That’s why we hire people who genuinely care about patients, solving healthcare challenges, and making a positive impact every day. Join us and help change the future of healthcare for the better.

Job Summary:

The Clinic Manager is responsible for the daily management of a clinic. Managing all operational policies and procedures, clinic financials, patient experience and community outreach with an owner’s mindset, to ensure profitability. A successful clinic manager is intrinsically motivated, challenge-driven, rethinks traditions and genuinely cares about employees and patients.

Key Capabilities

• Collaborate: Shares information with others so there are no suprises; facilitates effective collaboration among clinic medical directors, clinic managers, and external partners
• Drive Outcomes: Eliminates obstacles that affect organizational performance
• Influence and Inform: Negotiates skillfully in tough situations; facilitates management of differences by addressing them openly and encouraging mutually beneficial resolutions
• Demonstrate Accountability: Acts with a clear sense of ownership with exceptional organization and time management skills; establishes clear responsibilities and processes for delivering, monitoring and measuring results
• Manage through Ambiguity: Coaches others in finding solutions and accomplishing goals despite incomplete information
• Develop Self & Others: Provide real-time coaching to others, mentors key talent and takes significant action for effectiveness in current and future job

Essential Functions

Operations Management

People & Process

• Effectively communicate and operationalize our mission, vision and values in the clinic
• Implement staffing standards for hiring, training/development, scheduling, timecards, payroll, and talent management according to best practices
• Maintain a system of confidentiality according to policies and procedures
• Assess team member needs for scope of role, development needs, succession planning and clinic outcomes; create and promote development plans accordingly
• Empower decision making at all clinic levels possible to strengthen trust within the team
• Promote development opportunities for self and team and continuing education within budget
• Lead regular team meetings, resolve conflict when needed, motivate employees and foster a culture of communication that promotes employee retention

Environment of Care

• In partnership with the Clinic Medical Director - set, communicate and monitor clinical excellence standards of care and safety standards in keeping with regulatory agencies and policy; this includes daily standards, emergency preparedness and hazardous materials/waste programs, in addition security, equipment and utilities management
• Maintain a safe and clean environment; enforce compliance and clinic response to emergencies, OSHA standards, and infection control
• Build positive relationships with clinicians, support staff, patients, community and vendors; manage conflict with care and empathy
• Implement policies and procedures to meet state and federal guidelines
• Maintain management competence and knowledge of trends in clinical practice to include changes in industry patient care standards and evaluation of the same
• Communicate and respond to patient inquiries with a sense of urgency

Financial Accountability

Budget & Supplies

• Monitor and control clinic expenditures within approved budget using administrative guidelines, organization benchmarks and anticipated scope of services with an owner’s mindset
• Utilize vendors and purchasing systems according to policy
• Demonstrate working knowledge of financial statements, clinic billing procedures and all insurance types and payor guidelines; adjusts, in coordination with district and regional leadership
• Review, update and standardize forms and procedures as needed

Financial Performance

• Prepare operating budgets, including volume projections and expense and revenue estimates
• Find ways to improve outcomes/solutions and collaborate with your peers
• Institute necessary modifications to procedures and clinic resource commitments as financial changes dictate
• Prepare documentation and participate in evaluation and acquisition of capital equipment and supplies in partnership with the District Manager

Experiential Outcomes

Employees

• Genuine care for your team that drives collaboration and communication
• Ability to build and maintain cross functional relationships
• Inspirational leader who encourages their team to solve their own problems, empowers through communication, feedback and recognition
• Willingness to work shifts as needed to support your clinic within your scope of experience (receptionist, medical assistant or radiologic tech) to support your team

Patients

• Represent us in the clinic and community in line with our core values
• Maintain a high-standard of patient care that amplifies patient experience goals to ensure NPS scores are met and exceeded
• Identify, plan and participate in marketing activities and community events that increase patient volume and engagement
• Maintain an environment that complies with all state and federal regulations including HIPAA
• Provide exceptional customer service for patients both in-person and within digital platforms

Qualifications (education/experience/skills)

Minimum:

• 1+ year of healthcare leadership experience and/or combination of healthcare experience and education
• Active listener that uses soft skills to build and maintain trusting relationships at all levels of the organization
• Excellent communication and interpersonal, time management, planning, organizational, analytical, problem-solving, and critical thinking skills

Preferred:

• Bachelor’s degree with healthcare management experience or equivalent combination of experience
• 2+ years experience leading others in a healthcare setting
• Solid understanding of financial statements, P&L management and HR business processes
• Active listener that uses soft skills to build and maintain trusting relationships at all levels of the organization
• Excellent communication and interpersonal, time management, planning, organizational, analytical, problem-solving, and critical thinking skills

Eligibility:

• Must be legally authorized to work in the United States
• Must be 18 years of age or older
• Must have a high school diploma

Availability:

• Willing to work a flexible schedule including evenings, weekends and holidays

Other Willingness Requirements:

• Willing to lift and move boxes weighing up to 30 lbs
• Willing to travel as requested

CLINIC MANAGER JOB POSTING

The Clinic Manager is responsible for the daily management of a clinic. Managing all operational policies and procedures, clinic financials, patient experience and community outreach with an owner’s mindset, to ensure profitability. A successful clinic manager is intrinsically motivated, challenge-driven, rethinks traditions and genuinely cares about employees and patients.

Key Capabilities

• Collaborate: Shares information with others so there are no suprises; facilitates effective collaboration among clinic medical directors, clinic managers, and external partners
• Drive Outcomes: Eliminates obstacles that affect organizational performance
• Influence and Inform: Negotiates skillfully in tough situations; facilitates management of differences by addressing them openly and encouraging mutually beneficial resolutions
• Demonstrate Accountability: Acts with a clear sense of ownership with exceptional organization and time management skills; establishes clear responsibilities and processes for delivering, monitoring and measuring results
• Manage through Ambiguity: Coaches others in finding solutions and accomplishing goals despite incomplete information
• Develop Self & Others: Provide real-time coaching to others, mentors key talent and takes significant action for effectiveness in current and future job

What You’ll Do

• Implement staffing standards for hiring, training/development, scheduling, timecards, payroll, and talent management according to best practices
• Assess team member needs for scope of role, development needs, succession planning and clinic outcomes; create and promote development plans accordingly
• Lead regular team meetings, resolve conflict when needed, motivate employees and foster a culture of communication that promotes employee retention
• In partnership with the Clinic Medical Director - set, communicate and monitor clinical excellence standards of care and safety standards in keeping with regulatory agencies and policy; this includes daily standards, emergency preparedness and hazardous materials/waste programs, in addition security, equipment and utilities management
• Build positive relationships with clinicians, support staff, patients, community and vendors; manage conflict with care and empathy
• Communicate and respond to patient inquiries with a sense of urgency
• Monitor and control clinic expenditures within approved budget using administrative guidelines, organization benchmarks and anticipated scope of services with an owner’s mindset
• Institute necessary modifications to procedures and clinic resource commitments as financial changes dictate
• Identify, plan and participate in marketing activities and community events that increase patient volume and engagement
• Maintain an environment that complies with all state and federal regulations including HIPAA

About You

• 1+ year of healthcare leadership experience and/or combination of healthcare experience and education; 2+ years preferred
• Active listener that uses soft skills to build and maintain trusting relationships at all levels of the organization
• Excellent communication and interpersonal, time management, planning, organizational, analytical, problem-solving, and critical thinking skills
• Willing to work a flexible schedule including evenings, weekends and holidays
• Preferred Qualifications- Bachelor’s degree and solid understanding of clinic financials and human resource business processes

BENEFITS

• Medical, dental & vision coverage, effective first day of employment
• Health Savings Account & Flexible Savings Account option for health care & dependent care
• Paid time off, paid sick leave
• 401k retirement savings plans with employer match
• Life & Disability Insurance
• DOT certification will be reimbursed where it is required for practice

*Some benefits dependent on specialty and employment status