Cloud Engineering Manager

As a Cloud Engineering Manager at Cyara, you will lead and mentor a team of cloud engineers, providing crucial technical guidance to ensure the successful delivery of high-quality cloud infrastructure and engineering solutions. Reporting to the Senior Director of CloudOps, this role demands a blend of strong technical expertise in AWS and Cloud Engineering practices, excellent leadership skills, and a strategic mindset to drive the team towards achieving the company's objectives in automated CX assurance.

Must Have

• Lead and mentor a team of cloud engineers, providing technical guidance.
• Dive into challenging technical issues related to AWS infrastructure.
• Ensure efforts deliver high-value impact.
• Maintain and operate team's AWS services, implementing Cloud Engineering best practices.
• Foster production of high-quality, well-architected, and sustainable infrastructure as code.
• Provide coaching and mentorship to cloud engineers and senior contributors.
• Conduct regular performance reviews and manage career development plans.
• Utilize interpersonal skills and commercial acumen for team's work impact.
• Provide estimates for delivery to stakeholders.
• Clarify team's vision, mission, and strategy for AWS and Cloud Engineering practices.
• Collaborate closely with Product Owner and development teams on product roadmap.
• Employ Agile methodologies for continuous value delivery.
• Foster a culture of continuous improvement through retrospection.
• Develop detailed project plans for Cloud Engineering initiatives.
• Provide detailed reports on initiative status, metrics, and timelines.
• Provide feedback and input to Senior Managers for strategic alignment.
• Minimum 8+ years hands-on experience with AWS services (Containers, Fargate, Serverless, Cost Management, Kubernetes).
• Strong understanding of AWS networking concepts.
• Extensive experience (minimum 8+ years) with Linux-based operating systems.
• Proficiency in Infrastructure as Code tools (Terraform, CloudFormation, CDK).
• Strong understanding and implementation experience with CI/CD pipelines.
• Proficiency in scripting languages (Python, Bash, PowerShell).
• Experience with monitoring and logging tools (CloudWatch, Prometheus, Grafana, ELK stack).
• In-depth knowledge of AWS security best practices and IAM.
• Experience with compliance frameworks (SOC 2, HIPAA, PCI DSS).
• Familiarity with managing databases in AWS (RDS, DynamoDB).
• Minimum 10 years industry experience.
• BS in CS/ Masters in CS or equivalent.
• Excellent Interpersonal Skills to mentor, understand, and inspire individuals and teams.
• Ability to operate strategically, distilling complex situations into actionable plans.
• Advocate and practitioner of agile processes, emphasizing CI/CD and automation.
• Delivery-focused individual valuing curiosity, collaboration, and development of others.

Good to Have

• AWS certification(s) (e.g., AWS Certified Solutions Architect, AWS Certified DevOps Engineer) preferred.

Perks & Benefits

• Opportunity to work with passionate, goal-driven peers
• Commitment to diversity, equity, inclusion, and belonging
• Flexible work environment
• Competitive compensation
• Results-oriented, fast-paced culture
• Focus on continuous improvement
• Family-first, team-oriented, and positive atmosphere
• Work for a global, growing company
• All-inclusive team of innovators

Cyara is the world’s leading Automated CX Assurance Platform provider, helping leading brands across the globe deliver better CX with less effort, cost, and risk. Cyara supports the entire CX software development lifecycle, from design to functional and regression testing, load testing, chatbot testing, and production monitoring, ensuring enterprises can build flawless customer journeys across voice and digital channels while reducing the risk of customer-facing defects. Every day, the most recognizable brands across the globe trust Cyara to deliver customer smiles at scale. Interested to find out more about us? Check out: www.cyara.com

Cyara’s Diversity, Equity, Inclusive and Belonging Statement:

At Cyara, we are dedicated to fostering a workplace that embodies equal opportunity and champions diversity, equity, inclusion, and belonging (DEIB). We strive to cultivate an environment where every individual feels valued, respected, and empowered to bring their whole selves to work, contributing unique perspectives and talents. Our commitment includes continuously evaluating and enhancing our policies, practices, and culture to align with our DEIB principles. We ensure a discrimination-free environment where individuals are evaluated solely on their merits and abilities, regardless of legally protected statuses such as sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, gender identity, veteran status, or medical condition. By celebrating our differences and championing inclusivity, we enrich our organization, make more thoughtful decisions, and drive collective success.

Cyara’s Values Statement: At Cyara, our values shape everything we do. We're passionate about Delivering Excellence by putting the customer first, collaborating globally, and always striving to improve. We take smart risks and Innovate Boldly, setting new standards and learning from every experience. Integrity First is our cornerstone—we value humility, authenticity, and respect for diversity, building trust in all we do. We Embrace Curiosity by empowering you to experiment, learn, and grow in a dynamic environment. At Cyara, our values drive us forward, shaping a culture where innovation and excellence thrive.

Job Function Description:

As a Cloud Engineering Manager, you will play a crucial role in leading and mentoring a team of cloud engineers while also providing technical guidance to ensure the successful delivery of high-quality cloud infrastructure and Cloud Engineering solutions. Reporting to the Senior Director of CloudOps, your role requires a blend of strong technical expertise in AWS and Cloud Engineering practices, excellent leadership skills, and a strategic mindset to drive the team towards achieving the company's objectives.

You will be responsible for:

• Strong Technical Focus and Leadership: Dive into challenging technical issues related to AWS infrastructure, guide the team to tackle ambitious problems, and ensure our efforts deliver high-value impact.
• Service Ownership and Cloud Engineering Best Practices: Take charge of maintaining and operating our team's AWS services, implementing Cloud Engineering best practices to foster the production of high-quality, well-architected, and sustainable infrastructure as code.
• Team Development:
• Provide coaching and mentorship to cloud engineers and offer guidance to senior contributors, maximizing their potential.
• Conduct regular performance reviews to assess and support engineers' growth and development.
• Manage career development plans, ensuring alignment with individual and company goals.
• Commercial Insight and Stakeholder Communication: Utilize your interpersonal skills and commercial acumen to ensure team members understand the impact of their work on infrastructure and product delivery. Also, provide estimates for delivery to stakeholders.
• Vision Alignment and Strategic Clarity: Clarify the team's vision, mission, and strategy for AWS and Cloud Engineering practices, ensuring alignment with company objectives to avoid wasted efforts.
• Collaboration with Product Owner and Development Teams: Collaborate closely with the Product Owner and development teams to comprehend and contribute to the product roadmap, ensuring seamless integration of Cloud Engineering practices.
• Agile Methodologies and Continuous Delivery: Employ Agile methodologies with the assistance of the Scrum Master to continuously deliver value to customers through efficient Cloud Engineering processes.
• Cultivate a Culture of Continuous Improvement: Foster a culture of continuous improvement through retrospection, encouraging the team to reflect on past experiences and strive for ongoing enhancement of Cloud Engineering practices.
• Project Management:
• Develop detailed project plans outlining key milestones, deliverables, timelines, and resource allocation for Cloud Engineering initiatives.
• Ensure transparency by providing detailed reports on initiative status, including metrics, timelines, and any deviations from the plan.
• Strategic Input: Provide feedback and input to Senior Managers to align Cloud Engineering initiatives with overall company strategy and vision.

Technical Requirements:

• AWS Expertise: Minimum of 8+ years of hands-on experience with AWS services, including:
• Containers (Docker, AWS ECS)
• AWS Fargate
• Serverless computing (AWS Lambda, API Gateway)
• Cloud cost management and optimization
• Kubernetes (preferably Amazon EKS)
• Networking: Strong understanding of AWS networking concepts (VPC, subnets, security groups, etc.)
• Linux-Based Systems: Extensive experience (minimum 8+ years) with Linux-based operating systems, including:
• Proficiency in shell scripting (Bash, Zsh)
• System administration and performance tuning
• Security hardening and patch management
• Troubleshooting and debugging in Linux environments
• Infrastructure as Code: Proficiency in tools like Terraform, AWS CloudFormation, or AWS CDK.
• CI/CD Expertise: Strong understanding and implementation experience with CI/CD pipelines using tools like Jenkins, GitLab CI, BuildKite or AWS CodePipeline.
• Scripting and Automation: Proficiency in scripting languages such as Python, Bash, or PowerShell for automation tasks.
• Monitoring and Logging: Experience with AWS CloudWatch, Prometheus, Grafana, ELK stack, or similar tools.
• Security and Compliance:
• In-depth knowledge of AWS security best practices and IAM
• Experience with compliance frameworks (e.g., SOC 2, HIPAA, PCI DSS)
• Implementing and maintaining security policies and procedures
• Database Management: Familiarity with managing databases in AWS (RDS, DynamoDB, etc.)

Education & Experience

• Minimum 10 years industry experience.
• BS in CS/ Masters in CS or equivalent.
• AWS certification(s) (e.g., AWS Certified Solutions Architect, AWS Certified DevOps Engineer) preferred

Leadership and Soft Skills

• Excellent Interpersonal Skills: A people person who can mentor, understand and inspire individuals and teams, fostering collaboration and teamwork.
• Strategic Thinking: Ability to operate strategically, from conception through continuous operation of 24x7 cloud services. Capable of distilling complex and ambiguous situations into actionable plans for the team.
• Agile Advocate: Advocate and practitioner of agile processes, emphasizing continuous integration, continuous deployment, and automation to drive efficiency and productivity.
• Delivery Focus: Delivery-focused individual who values curiosity, collaboration, and the development of others to ensure success within the team and organization.

Why you should join us:

At Cyara you’ll have the opportunity to work with a group of people who share common goals, are driven by a similar passion, and value the expertise of their peers. Cyara is committed to being an equal opportunity employer, focused on building and maintaining a diverse, inclusive and authentic workplace; and a work environment that is free from discrimination and harassment, based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy. At Cyara we appreciate and welcome the fact that our culture is living and growing as we continue to evolve over time. With this opportunity comes the chance to enjoy a flexible work environment, competitive compensation and a work culture that's results-oriented, fast-paced and focused on continuous improvement, whilst maintaining a family first, team oriented, and ever positive atmosphere.

Cyara cares for its own - you’ll feel that on your first day - and you'll get the chance to work for a global, growing company, and an all-inclusive team of innovators. We credit our amazing growth and success to the fact that we’ve built our business on four essential values that we live and breathe every day:

Deliver Excellence

Innovate Boldly

Integrity First

Embrace Curiosity

Interested? Know someone who might be? Apply online now.

Agencies: Thanks but we’ve got this one! Please, no phone calls or emails to any employees of Cyara outside of the Talent Acquisition team. Cyara’s policy is to only accept resumes from Agencies via the Cyara Agency Portal. Agencies must have a valid fee agreement in place and they must have been assigned the specific requisition to which they submit resumes, by the Cyara Talent Acquisition team before submitting any CV's. Any resume submitted outside of this process will be deemed the sole property of Cyara and, in the event, a candidate is submitted outside of this policy is hired, no fee or payment of any kind will be paid

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.