Cloud Platform Engineer

Responsibilities:

• Finding and improving operational efficiencies to best suit Cloud resource delivery, access management and security implementations.
• Support of production workloads within a multi-Cloud environment, including, but not limited to monitoring, patching, backup and restoration of Cloud resources.
• Delivery of Cloud infrastructure for partner solutions.
• Creation and support of automation and infrastructure as code solutions for resource creation and policy, leveraging PowerShell/Azure DevOps, Ansible and other approved corporate automation and orchestration platforms.
• Sound familiarity with orchestration and automation practices at scale, with a heavy emphasis on designing solutions for other teams to consume.
• Prior experience working with version control tools such as Github / Azure DevOps, including repository management, pipeline as code, and sdlc workflows.
• Basic understanding/debugging experience when it comes to application infrastructure, databases, networking, and DNS.
• Design, creation and maintenance of complex Infrastructure as Code and Pipelines as Code solutions in a highly reusable capacity.
• Work with internal teams and vendors on the integration of a diverse set of systems into the central ITSM/ITOM platform, ServiceNow.
• Participate in the automated implementation of monitoring systems, for event monitoring, alerting and metrics.
• Client opportunities and help facilitate a mechanism to change, evolve, improve, and simplify the infrastructure and supporting processes/procedures.
• Directly interface with support teams across all disciplines, to facilitate a closer relationship for collaborative implementations and knowledge sharing.
• Ensure handover of new/updated systems/documentation to team providing 24x7x365 support.

Qualifications:

• Proficiency in Cloud services related to one or more Cloud providers including IaaS, PaaS and SaaS.
• Strong automation skillset with the ability to identify and create automation workflows.
• Strong PowerShell or other scripting experience, especially with the goal of automation.
• Experience with infrastructure as code development and iteration in either Terraform/ARM/Bicep/CloudFormation.
• Hands on operational experience and knowledge with Azure or AWS.
• Experience with monitoring and log aggregation tools such as Azure Monitor, Log Analytics, CloudWatch, CloudTrail, Splunk, ELK, etc.
• Basic knowledge of foundational IT tooling across a wealth of domains to facilitate understanding of automation creation.
• Fundamental understanding of public vs private networking in the Cloud.
• Strong knowledge on Git merging and branching strategies.
• Ability to execute proof of concepts and deploy complex solutions.
• Understanding of typical SDLC processes, workflow as pertaining to infrastructure.
• Basic understanding of Atlassian Suite (Jira/Confluence) is a plus.
• Prior experience working with orchestration tools (Rundeck/Cutover preferred) and infrastructure-as-code tools (HashiCorp Terraform).
• Excellent verbal and written communication skills and ability to articulate requirements, concepts and ideas to business and technology partners.
• Strong technical ability for diagnosis, triage, troubleshooting and problem analysis with the ability to communicate results to business stakeholders, IT support teams to resolve issues both quickly and effectively.
• Ability to influence people outside the immediate span of control, negotiate and resolve conflicts, and work with business users, IT partners and vendors.
• High-Level customer service mindset and commitment to deliver quality results to internal stakeholders in a demanding environment.
• A strong sense of urgency and accountability with exceptional time management skills.
• Comfortable in effectively communicating with business end users, technical IT Teams, network partners and vendors.
• Comfortable in fast-paced environment with changing priorities and schedules.