Commercial Operations Analyst

Your Impact

Axon is seeking a Commercial Operations Analyst to support both our Sales and Finance teams. This is a highly visible role where you’ll play a key part in structuring complex deals and ensuring a seamless customer experience. We’re looking for someone who takes initiative, pays close attention to detail, and thrives in a fast-paced environment — someone who doesn’t wait to be told what to do next, but also values collaboration, feedback, and continuous learning.
You’ll be part of a supportive, mission-driven team that works cross-functionally with Sales, Commercial Controllership, Order Processing, and Accounts Receivable. You'll receive training, mentorship, and resources — and in turn, we’ll count on you to take ownership of your work, drive things forward, and proactively solve problems as they come up.
At Axon, we value people who think critically, take pride in their work, and care deeply about getting things right. If you're motivated, detail-oriented, and ready to grow in a dynamic environment — we’d love to meet you.

What You’ll Do 

Location: Boston, Atlanta, Sterling VA 
Reports to: Commercial Operations Manager 
Direct Reports: 0

• Structure complex deals for key accounts by working cross-functionally with Sales and Finance to ensure efficient delivery and accurate financial outcomes
• Build deep expertise in Axon’s product catalog, bundles, and quoting tools
• Support sales reps with guidance on deal formats and non-standard quote requests, including Excel file supplements and custom reporting
• Analyze existing customer contracts to identify performance obligations and ensure proper invoicing and documentation
• Maintain accuracy in Salesforce (CRM), including custom contract terms, pricing, and discounting — including heavy use of Salesforce CPQ
• Participate in testing for new product launches and system updates to ensure smooth business process changes
• Collaborate with cross-functional partners to ensure timely, accurate execution of deals
• Contribute to team-wide efforts, projects, and process improvements as needed

What You Bring:

• Bachelor’s degree or equivalent experience
• 3+ years in sales operations, pricing, or commercial operations
• A strong finance orientation and attention to detail, particularly with numbers and data sets
• Salesforce.com CRM platform experience (CPQ preferred)
• Proficiency in Microsoft Excel (pivot tables, lookups, SUMIFs, what-ifs, templates, etc.)
• Clear and concise written and verbal communication skills
• Strong time management and organizational abilities
• A proactive mindset — you take ownership of your work and seek out solutions
• A collaborative approach — you're comfortable asking questions, sharing knowledge, and working as part of a team
• A service-oriented attitude and comfort navigating cross-functional discussions
• Ability to adapt and prioritize in a fast-changing environment

Benefits that Benefit You

• Competitive salary and 401k with employer match
• Discretionary paid time off
• Paid parental leave for all
• Medical, Dental, Vision plans
• Fitness Programs
• Emotional & Mental Wellness support
• Learning & Development programs
• And yes, we have snacks in our offices

Benefits listed herein may vary depending on the nature of your employment and the location where you work.

Don’t meet every single requirement? That's ok. At Axon, we Aim Far. We think big with a long-term view because we want to reinvent the world to be a safer, better place. We are also committed to building diverse teams that reflect the communities we serve.

Studies have shown that women and people of color are less likely to apply to jobs unless they check every box in the job description. If you’re excited about this role and our mission to Protect Life but your experience doesn’t align perfectly with every qualification listed here, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

Important Notes

The above job description is not intended as, nor should it be construed as, exhaustive of all duties, responsibilities, skills, efforts, or working conditions associated with this job. The job description may change or be supplemented at any time in accordance with business needs and conditions.

Some roles may also require legal eligibility to work in a firearms environment.

Axon’s mission is to Protect Life and is committed to the well-being and safety of its employees as well as Axon’s impact on the environment. All Axon employees must be aware of and committed to the appropriate environmental, health, and safety regulations, policies, and procedures. Axon employees are empowered to report safety concerns as they arise and activities potentially impacting the environment.

We are an equal opportunity employer that promotes justice, advances equity, values diversity and fosters inclusion. We’re committed to hiring the best talent — regardless of race, creed, color, ancestry, religion, sex (including pregnancy), national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, genetic information, veteran status, or any other characteristic protected by applicable laws, regulations and ordinances — and empowering all of our employees so they can do their best work. If you have a disability or special need that requires assistance or accommodation during the application or the recruiting process, please email recruitingops@axon.com. Please note that this email address is for accommodation purposes only. Axon will not respond to inquiries for other purposes.