At Axon, we’re on a mission to Protect Life. We’re explorers, pursuing society’s most critical safety and justice issues with our ecosystem of devices and cloud software. Like our products, we work better together. We connect with candor and care, seeking out diverse perspectives from our customers, communities and each other.
Life at Axon is fast-paced, challenging and meaningful. Here, you’ll take ownership and drive real change. Constantly grow as you work hard for a mission that matters at a company where you matter.
Axon is seeking a Commercial Operations Analyst to support our Sales, Finance, and Customer Success teams, as well as our customers. You will fulfill the mission-critical function of executing post-contract amendments to support our customer’s post-sales experience. In this role, you will be responsible for gaining a deep understanding of our customer’s contractual arrangements, purchasing history, and determining the best course of action to drive the desired. You will primarily work in Salesforce CPQ while heavily leveraging Excel, Sigma Computing reporting, Microsoft Dynamics 365 ERP, and other tools to ensure a high level of accuracy, and comprehensive results. You will present amendment solutions to internal stakeholders and our customers that are in accordance with ASC 606 and all company policies.
In this position, you will develop a detailed understanding of Axon’s Quote-to-Cash process by building amendment quotes that ensure accurate fulfillment and invoicing of contracts to deliver a world class customer experience. At the same time, you will be developing best practices to efficiently execute post-sale contract changes.
This position reports to the Commercial Operations Manager. In addition to working daily with our Customer Success and Sales teams, you will partner with our Commercial Controllership, Accounts Receivable, and Ordering teams.
Location: Scottsdale, Boston, Seattle, Atlanta, Denver, San Francisco, Sterling
Reports to: Commercial Operations Manager
This role is based out of our Sterling location and follows a hybrid schedule. We rely on in-person collaboration and ask that team members work onsite Tuesdays through Fridays, with the flexibility to work remotely on Mondays, unless there is an approved workplace accommodation. We believe that connection fuels innovation, and our in-office culture is designed to foster meaningful teamwork, mentorship, and shared success.
Benefits listed herein may vary depending on the nature of your employment and the location where you work.