Commercial Operations Analyst - Sales Operations

3 Weeks ago • 3-5 Years • Sales

Job Summary

Job Description

The Commercial Operations Analyst will support Sales, Finance, and Customer Success teams by executing post-contract amendments. This involves understanding customer contracts, resolving queries, and proposing solutions. Responsibilities include researching contracts, providing explanations to stakeholders, managing the contract adjustment process, leading customer calls, and ensuring accurate data in internal systems. The role requires expertise in Axon products, financial data analysis, and collaboration with various teams. The analyst will work in Salesforce CPQ, Excel, and other tools to provide a high level of accuracy and comprehensive results. They will develop best practices to efficiently execute post-sale contract changes.
Must have:
  • 3-5 years experience in sales operations or finance.
  • Ability to research and organize financial data.
  • Experience with Salesforce.com CRM platform (CPQ preferred).
  • Proficiency in Microsoft Excel (Pivot tables, vlookups, sum-ifs, formatting).
  • Clear and concise written and verbal communication.
Perks:
  • Competitive salary and 401k with employer match
  • Discretionary paid time off
  • Paid parental leave for all
  • Medical, Dental, Vision plans
  • Fitness Programs
  • Emotional & Mental Wellness support
  • Learning & Development programs
  • Snacks in our offices

Job Details

Join Axon and be a Force for Good.

At Axon, we’re on a mission to Protect Life. We’re explorers, pursuing society’s most critical safety and justice issues with our ecosystem of devices and cloud software. Like our products, we work better together. We connect with candor and care, seeking out diverse perspectives from our customers, communities and each other.

Life at Axon is fast-paced, challenging and meaningful. Here, you’ll take ownership and drive real change. Constantly grow as you work hard for a mission that matters at a company where you matter.

Your Impact

Axon is seeking a Commercial Operations Analyst to support our Sales, Finance, and Customer Success teams, as well as our customers. You will fulfill the mission-critical function of executing post-contract amendments to support our customer’s post-sales experience. In this role, you will be responsible for gaining a deep understanding of our customer’s contractual arrangements, purchasing history, and determining the best course of action to drive the desired. You will primarily work in Salesforce CPQ while heavily leveraging Excel, Sigma Computing reporting, Microsoft Dynamics 365 ERP, and other tools to ensure a high level of accuracy, and comprehensive results. You will present amendment solutions to internal stakeholders and our customers that are in accordance with ASC 606 and all company policies.

In this position, you will develop a detailed understanding of Axon’s Quote-to-Cash process by building amendment quotes that ensure accurate fulfillment and invoicing of contracts to deliver a world class customer experience. At the same time, you will be developing best practices to efficiently execute post-sale contract changes.

This position reports to the Commercial Operations Manager. In addition to working daily with our Customer Success and Sales teams, you will partner with our Commercial Controllership, Accounts Receivable, and Ordering teams.

 

What You’ll Do 

Location: Hybrid from Scottsdale, Boston, Seattle, Atlanta, Denver, San Francisco, Sterling, VA or Washington D.C.
Reports to: Commercial Operations Manager

  • Become a Subject Matter Expert in a diverse array of innovative products and develop an extensive understanding of Axon products and bundles
  • Research customer contracts, reconcile customer invoicing activity, and provide detailed explanations to internal stakeholders with the objective of resolving customer queries and potential contract disputes
  • Own the end-to-end contract adjustment process from customer outreach to final resolution, working cross-functionally to identify the appropriate resolution, and providing guidance to customer-facing teams on how to articulate the nature and impact of any contract modifications to the customer
  • Lead calls with customers to understand their requests and propose solutions based upon you expert understand of Axon’s systems, revenue requirements, and what the customer needs
  • Ensure that post-contract invoicing and fulfillment events are properly reflected in Axon’s internal systems to ensure prospective changes are captured accurately across the term of the contract
  • Work closely with our business partners across Commercial Controllership, Order Processing, and Accounts Receivable to ensure data is processed in our systems timely and accurately
  • Other projects and ad hoc responsibilities that may arise

What You Bring

  • Bachelor’s Degree or equivalent experience
  • 3-5 years experience in sales operations, quoting, pricing, or commercial finance role.
  • Ability to research and organize financial data in a simple format, that can be easily explained
  • Finance oriented professional with an excellent attention to detail
  • Salesforce.com CRM platform experience (CPQ preferred)
  • Demonstrated experience in Microsoft Excel, including Pivot tables, vlookups, sum-ifs, and data formatting
  • Clear and concise written & verbal communication
  • Time & deadline management
  • Strong analytical skills
  • Teamwork & collaboration-oriented
  • Able to take initiative, ownership, and be proactive in their daily work
  • Comfortable with conflict resolution & persuasion
  • Should have a service mentality
  • Able to work in a fast-paced environment

Benefits that Benefit You

  • Competitive salary and 401k with employer match
  • Discretionary paid time off
  • Paid parental leave for all
  • Medical, Dental, Vision plans
  • Fitness Programs
  • Emotional & Mental Wellness support
  • Learning & Development programs
  • And yes, we have snacks in our offices

Benefits listed herein may vary depending on the nature of your employment and the location where you work.

 

Don’t meet every single requirement? That's ok. At Axon, we Aim Far. We think big with a long-term view because we want to reinvent the world to be a safer, better place. We are also committed to building diverse teams that reflect the communities we serve.

Studies have shown that women and people of color are less likely to apply to jobs unless they check every box in the job description. If you’re excited about this role and our mission to Protect Life but your experience doesn’t align perfectly with every qualification listed here, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

 

Important Notes

The above job description is not intended as, nor should it be construed as, exhaustive of all duties, responsibilities, skills, efforts, or working conditions associated with this job. The job description may change or be supplemented at any time in accordance with business needs and conditions.

Some roles may also require legal eligibility to work in a firearms environment.

Axon’s mission is to Protect Life and is committed to the well-being and safety of its employees as well as Axon’s impact on the environment. All Axon employees must be aware of and committed to the appropriate environmental, health, and safety regulations, policies, and procedures. Axon employees are empowered to report safety concerns as they arise and activities potentially impacting the environment.

We are an equal opportunity employer that promotes justice, advances equity, values diversity and fosters inclusion. We’re committed to hiring the best talent — regardless of race, creed, color, ancestry, religion, sex (including pregnancy), national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, genetic information, veteran status, or any other characteristic protected by applicable laws, regulations and ordinances — and empowering all of our employees so they can do their best work. If you have a disability or special need that requires assistance or accommodation during the application or the recruiting process, please email recruitingops@axon.com. Please note that this email address is for accommodation purposes only. Axon will not respond to inquiries for other purposes.

Similar Jobs

kaizen gaming  - Senior Internal Auditor

kaizen gaming

Athens, Greece (Hybrid)
2 Weeks ago
Coherent corp. - Manufacturing Operator

Coherent corp.

Montville, New Jersey, United States (On-Site)
2 Weeks ago
Granicus - Strategic Account Manager

Granicus

Seattle, Washington, United States (Remote)
3 Months ago
CAE - Account Executive

CAE

Guarulhos, State Of São Paulo, Brazil (On-Site)
3 Weeks ago
Marks, part of SGS & Co - Producer

Marks, part of SGS & Co

United Kingdom (Hybrid)
1 Month ago
InMobiInMobi - Director of Sales, Glance TV

InMobiInMobi

New York, United States (On-Site)
1 Month ago
Sony Music Career - Talent Acquisition Partner

Sony Music Career

Hong Kong, Hong Kong (On-Site)
2 Months ago
NinjaVan - Vice President, Head of Corporate Sales

NinjaVan

Jakarta, Indonesia (On-Site)
2 Months ago
Paytm - Sales Team Lead

Paytm

Udupi, Karnataka, India (On-Site)
3 Months ago
Bragg - Sales Enablement Program Manager

Bragg

Sliema, Malta (Hybrid)
2 Months ago

Get notifed when new similar jobs are uploaded

Similar Skill Jobs

Lionsgate - Assistant, Worldwide Publicity & Specialty Releasing

Lionsgate

Santa Monica, California, United States (On-Site)
1 Month ago
MRI Software - Bid Manager - APAC

MRI Software

Sydney, New South Wales, Australia (On-Site)
1 Month ago
Qualcomm - Finance Analyst, Senior

Qualcomm

Hyderabad, Telangana, India (On-Site)
3 Weeks ago
Assystems - BIM Engineer

Assystems

Mumbai, Maharashtra, India (On-Site)
8 Months ago
NinjaVan - B2B Account Manager

NinjaVan

Cabuyao, Calabarzon, Philippines (Hybrid)
8 Months ago
WebMD - Sr. Marketing Specialist

WebMD

Newark, New Jersey, United States (On-Site)
1 Month ago
GlobalStep - QA Game Tester (Flight Sim Specialization)

GlobalStep

Dallas, Texas, United States (On-Site)
3 Months ago
Assystems - Design Lead – Solar (Electrical AC)

Assystems

Gurugram, Haryana, India (On-Site)
8 Months ago
PayPal - Senior Manager, Employee Success

PayPal

San Jose, California, United States (Hybrid)
1 Month ago
WebTech Corporation - CNC Programmer

WebTech Corporation

Grove City, Pennsylvania, United States (On-Site)
1 Month ago

Get notifed when new similar jobs are uploaded

Jobs in Scottsdale, Arizona, United States

Ziff Davis - Service Product Manager

Ziff Davis

United States (Remote)
1 Month ago
zoox - Senior Director of Talent Acquisition

zoox

Foster City, California, United States (Hybrid)
3 Months ago
Next Level Business Services - Performance Test Manager

Next Level Business Services

Babylon, New York, United States (On-Site)
9 Years ago
Ettain Group - Analytics Developer

Ettain Group

Addison, Texas, United States (On-Site)
10 Years ago
Scale AI - Contracts Manager

Scale AI

Washington, District Of Columbia, United States (On-Site)
2 Months ago
NXP - Semiconductor Maintenance Technician

NXP

Chandler, Arizona, United States (On-Site)
3 Weeks ago
Continental - Compliance Officer North America

Continental

Fairlawn, Ohio, United States (On-Site)
2 Weeks ago
Blue wire software - Customer Service Representative

Blue wire software

Wausau, Wisconsin, United States (On-Site)
1 Week ago
Xsolla - Chief of Staff to the President

Xsolla

Los Angeles, California, United States (Remote)
2 Months ago
Square - Assistant Manager

Square

Jerseyville, Illinois, United States (On-Site)
1 Week ago

Get notifed when new similar jobs are uploaded

Sales Jobs

Rackspace Technology - Government Services Sales Executive VI

Rackspace Technology

Sacramento, California, United States (Remote)
5 Months ago
Canonical - Senior Partner Sales Executive

Canonical

(Remote)
1 Month ago
NinjaVan - Assistant Manager, Field Sales (B2B)

NinjaVan

Bangkok, Bangkok, Thailand (On-Site)
8 Months ago
cirrus logic - VP, Sales

cirrus logic

Taipei City, Taiwan (Hybrid)
1 Month ago
Paytm - Area Sales Manager - Kerala

Paytm

Kannur, Kerala, India (On-Site)
1 Month ago
Yodo1 - Head of Ad Monetization, Growth IQ

Yodo1

(Remote)
1 Year ago
Simcorp - Head of Sales, Canada - Investment Management Solutions

Simcorp

Toronto, Ontario, Canada (Hybrid)
1 Month ago
Funko - Sales Coordinator, CEE

Funko

London, England, United Kingdom (On-Site)
1 Week ago
TransUnion - Sales Tech Platform Consultant, Revenue Optimization

TransUnion

Chicago, Illinois, United States (Hybrid)
1 Month ago
 Dassault Systèmes - Partner Acquisition Manager

Dassault Systèmes

Radnor, Pennsylvania, United States (On-Site)
1 Month ago

Get notifed when new similar jobs are uploaded

About The Company

San Francisco, California, United States (On-Site)

Scottsdale, Arizona, United States (Hybrid)

Washington, District Of Columbia, United States (On-Site)

Denver, Colorado, United States (On-Site)

Seattle, Washington, United States (Hybrid)

Sterling, Virginia, United States (On-Site)

Daventry, England, United Kingdom (Hybrid)

London, England, United Kingdom (Hybrid)

Amsterdam, North Holland, Netherlands (Hybrid)

State Of São Paulo, Brazil (On-Site)

View All Jobs

Get notified when new jobs are added by Axon

Level Up Your Career in Game Development!

Transform Your Passion into Profession with Our Comprehensive Courses for Aspiring Game Developers.

Job Common Plug