Community Manager
Job Summary
Job Description
Community Manager role at Sumo Digital requires experience in managing gaming communities on social media platforms, an understanding of social media performance measurement, and a passion for video games.
Must have:
- Gaming Community Mgmt
- Social Media Platforms
- Social Media Analytics
- Video Games Passion
Good to have:
- Content Creation
- Video Editing Skills
- Content Calendars
- Collaborative Energy
Perks:
- Flexible Working
- Annual Bonus
3 skills required
Job Details
About Sumo Digital, Newcastle
Located in the heart of the Northeast, Sumo Newcastle is a studio with a proven track record of delivering projects to a high standard, specialising in creating new IP with a focus on multi-player action games – including the 2021 release Hood: Outlaws & Legends. Our team is built around its own unique cultural fit, with a welcoming mix of industry veterans and up-and-coming stars.
Day in the life of a Community Manager:
As Sumo Newcastle’s Community Manager, you will be the community’s voice and ear inside the development studio. You'll enjoy managing and engaging with players while immersing yourself in a variety of game communities across Discord, Reddit and Steam, ensuring a positive experience across our channels. You’ll be a driving force in the community, accountable for feeding back requests and feedback from our community and also updating players on updates and improvements. Collaborating closely with developers, you'll create compelling content and manage assets, maintain content calendars, and collaborate on various video formats, all aimed at continuously engaging our community.
Please note, this role can be done on a fully remote or hybrid basis within the UK.
What you need to do this job:
• Experience with managing gaming communities on social media.
• Knowledge of social media platforms including Steam, TikTok, Twitter, Reddit, YouTube, Discord and Twitch.
• An understanding of measuring and reporting on social media performance.
• A passion for video games and video games communities.
• Collaborative and creative energy.
• Excellent communication and interpersonal skills.
• Ability to juggle multiple projects, work at pace and deliver content to deadline.
• A high level of motivation and proactivity, with the ability to adapt to changing priorities.
• Strong written and oral communication skills.
The Interview Process:
At Sumo Newcastle, we want a holistic and engaging interview process that allows us to get to know you, your skills and your potential. For the Community Manager role, we have a two stage interview process:
1st Stage: One hour with our Producer and Senior Community Manager. Here we will talk with you about your experience, our expectations in the role and ask some competency based questions. There will of course also be opportunities for you to ask questions!
2nd Stage: One hour with our Producer and Senior Level Designer. This is a chance for us to discuss further technical aspects of the role and for you to meet other members of our studio.
What’s in it for you?
Sumo also offers a highly personable benefits package which has something for everyone, no matter where you are in your career.
Financial: Annual bonus, flexible benefits allowance, salary sacrifice pension, benefits hub, payroll giving, an employee referral scheme (up to £3,000), financial/home buying consultations, workplace ISA and other schemes for tech loans, car loan and bicycles.
Work-life balance: Flexible working, 21 free choice days holiday (increasing to 22 with service), bank holidays, birthday day off, a duvet day (increasing to 4 with service), Christmas shutdown (Christmas Eve to New Year) and options to buy or sell up to a week of annual leave*.
Health and Wellbeing: Dental insurance, income protection, life assurance, BUPA private healthcare*, leading EAP programs (remote GP, mental health, physio, nutrition, lifestyle coaching and second opinions (medical)), critical illness cover*, health cash plan*, flexible gym (in-studio or discounts) and funded flu vaccines/eye tests.
Personal Development: Structured Personal Development tool, regular appraisals, annual salary reviews, access to Udemy learning platform, 5/8 learning days per annum (1 can be used as a volunteer day), award-winning L&D team and yearly attendance to the Sumo Developers Conference (link to video).
Extra Perks: A variety of in-studio perks, regular care packages, studio days out (family welcome), studio-led social activities (game jams, yoga, quizzes, life drawing and more), sabbaticals (at 10 years’ service) and an annual gaming subscription.
*These benefits are part of our flexible benefits options and are opt in selections.
Inclusion and Belonging at Sumo Digital:
We are dedicated to growing a sustainable business that provides security to our people while delivering a first-class experience to our partners and players.
As a people business, the success of our people is the success of our company. We prioritise taking care of them with a focus on supporting them, nurturing their talent and providing a healthy, friendly, enriching, creative and safe environment in which to work.
Sumo's employee diversity group, PRISM, exists to promote diversity, inclusion, equity, equality & wellbeing across the company and plays a key role in Sumo's ongoing goal of fostering environments where all employees feel safe, welcome & represented.
Our charitable and community initiatives provide support for meaningful causes that matter to our employees, clients and partners.
We continue to work to improve diversity in our recruitment and promotion processes, and to actively encourage people from marginalised groups to consider a career in the games industry.
The Interview Process:
At Sumo Newcastle, we want a holistic and engaging interview process that allows us to get to know you, your skills and your potential. For the Community Manager role, we have a two stage interview process:
1st Stage: One hour with our Producer and Senior Community Manager. Here we will talk with you about your experience, our expectations in the role and ask some competency based questions. There will of course also be opportunities for you to ask questions!
2nd Stage: One hour with our Producer and Senior Level Designer. This is a chance for us to discuss further technical aspects of the role and for you to meet other members of our studio.
What’s in it for you?
Sumo also offers a highly personable benefits package which has something for everyone, no matter where you are in your career.
Financial: Annual bonus, flexible benefits allowance, salary sacrifice pension, benefits hub, payroll giving, an employee referral scheme (up to £3,000), financial/home buying consultations, workplace ISA and other schemes for tech loans, car loan and bicycles.
Work-life balance: Flexible working, 21 free choice days holiday (increasing to 22 with service), bank holidays, birthday day off, a duvet day (increasing to 4 with service), Christmas shutdown (Christmas Eve to New Year) and options to buy or sell up to a week of annual leave*.
Health and Wellbeing: Dental insurance, income protection, life assurance, BUPA private healthcare*, leading EAP programs (remote GP, mental health, physio, nutrition, lifestyle coaching and second opinions (medical)), critical illness cover*, health cash plan*, flexible gym (in-studio or discounts) and funded flu vaccines/eye tests.
Personal Development: Structured Personal Development tool, regular appraisals, annual salary reviews, access to Udemy learning platform, 5/8 learning days per annum (1 can be used as a volunteer day), award-winning L&D team and yearly attendance to the Sumo Developers Conference (link to video).
Extra Perks: A variety of in-studio perks, regular care packages, studio days out (family welcome), studio-led social activities (game jams, yoga, quizzes, life drawing and more), sabbaticals (at 10 years’ service) and an annual gaming subscription.
*These benefits are part of our flexible benefits options and are opt in selections.
Inclusion and Belonging at Sumo Digital:
We are dedicated to growing a sustainable business that provides security to our people while delivering a first-class experience to our partners and players.
As a people business, the success of our people is the success of our company. We prioritise taking care of them with a focus on supporting them, nurturing their talent and providing a healthy, friendly, enriching, creative and safe environment in which to work.
Sumo's employee diversity group, PRISM, exists to promote diversity, inclusion, equity, equality & wellbeing across the company and plays a key role in Sumo's ongoing goal of fostering environments where all employees feel safe, welcome & represented.
Our charitable and community initiatives provide support for meaningful causes that matter to our employees, clients and partners.
We continue to work to improve diversity in our recruitment and promotion processes, and to actively encourage people from marginalised groups to consider a career in the games industry.
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