Community Operations Manager

We're Dinosaur Polo Club, an award-winning video game studio of thirty-five lovely people making games in Te Whanganui-a-Tara Wellington, Aotearoa New Zealand. At Dinosaur Polo Club we value a healthy work-life balance where our Dinos can flourish both inside and outside of the studio. We have a creative team, opportunities for growth, and a wholesome, supportive studio environment.

We value diversity and believe that our team should be as varied and wonderful as the people who play our games all around the world. Differences such as disabilities, gender identity, sexual orientation, ethnicity and any other aspects of various cultures and identities are important perspectives that contribute to an inclusive, well-rounded, and engaging work environment. We know we’re creating better games when we have varied perspectives and experiences contributing to them. Women, LGBTQ+ community, Māori and Pacific peoples – we want to hear from you!

About the Role:

We're seeking a Community Operations Manager to oversee and optimise our community engagement initiatives. This role combines strategic planning, organising, and hands-on execution to build and maintain thriving online and offline communities. This is a growth role where you can make these processes your own and work alongside a passionate team who are excited to try new things.

What You'll Actually Do: You'll juggle spontaneous community moments with carefully planned initiatives—and somehow make it all look effortless while serving as the bridge between our incredible player community and our development team. You'll be the voice, the energy, and sometimes the gentle nudge that keeps our community thriving.

Perfect For: Someone who gets genuinely energised by bringing people together and serves as an organisational maestro - you know what excites people and have the planning know-how to ensure our community team delivers for our players, whether it's fun events or necessary information.

Key Responsibilities include:

• Coordinate community initiatives and campaigns in line with our studio and project goals, including planning and executing campaigns around game launches, updates, and seasonal events.
• Create and maintain operational processes for community management workflows, including managing community guidelines and moderating discussions to maintain positive, inclusive environments.
• Build and nurture thriving communities across Discord, Reddit, social media, and in-game channels while analyzing community metrics to understand what resonates with our players.
• Serve as the voice of our players within the company – champion their feedback and ideas and work closely with game designers and developers to communicate player needs and handle player concerns with empathy.
• Transform complex game updates into clear, engaging communications and collaborate with marketing teams to create authentic, community-driven content.
• Collaborate with internal teams including marketing, project teams, production, and customer support to ensure alignment and mutual support across all departments.
• Work alongside the marketing team to prepare the annual budget, track expenses, and share updates with the wider studio on a regular basis.
• From time to time, hosting live streams, AMAs, and community events that bring players together while working with influencers and content creators to expand our reach.
• Assist with managing external contractor relationships including artists, videographers, and press agencies.
• Stay ahead of gaming trends and bring fresh ideas to the table while mentoring junior community team members and sharing your expertise.
• Partner with customer support to ensure seamless player experiences and find creative solutions to challenges.
• Prepare clear creative briefs with campaign goals, outlining how you'll measure success, so everyone's on the same page and the creative work hits the mark for our communities.

Skills and Experience:

• 5+ years of professional game or related industry experience within community management.
• Strong written and verbal communication skills with ability to adapt tone for different audiences.
• Experience with community management tools and social media platforms including Discord, Twitch, Reddit, Twitter, TikTok, Instagram, Steam, Apple Arcade, and Google platforms.
• Adaptability and project management skills in a collaborative environment. We're an indie studio with dynamic workflows, so you'll need to be flexible, handle multiple initiatives simultaneously, and work comfortably with other disciplines.

What we can offer:

• A lovely bunch of skilled and enthusiastic team members for you to work alongside.
• Generous training allowance for things such as conferences, workshops, courses and self-directed learning.
• Dedicated training days.
• Support structure including regular one-on-ones, feedback processes, and goal setting.
• Team events such as regular social activities, quarterly pot-luck lunches, movie nights at the studio, holiday functions and more.
• Healthy snacks, yummy treats and close proximity to some of Wellington’s best eateries! Plus an impressive array of locally made tea and coffee.
• Quarterly personal discretionary wellness allowance.
• Quarterly bonuses based on studio performance.
• Monthly workplace massages.
• Flexible workplace with core hours and optional work-from-home days.

Keen to apply?

If you believe you fulfil 60% of the requirements and this strikes you as an exciting opportunity, we encourage you to apply.

Click the Apply button and submit a CV and a cover letter outlining why you feel this would be the role for you. All applications will be reviewed by lovely humans and not A.I.

This position is permanent, full-time and on-site in beautiful Wellington, New Zealand so you’ll either be living in Wellington or be willing to relocate. Relocation packages are available.

We can't wait to hear from you!