Consultant

1 Month ago • All levels

Job Summary

Job Description

As a Consultant, you will join the global IMS team and be assigned to various tasks, both run-time and one-time, supporting shared services for customers like Volvo and HM. Your responsibilities will include technical activities related to your expertise in IMS and IMS DB, troubleshooting, support planning and implementation of software, lifecycle management, and further development within the IMS area. You will also provide technical consultation to other areas of the company. This role involves on-call duty approximately every sixth week. You will independently resolve tickets and ensure that service level agreements (SLAs) are met, provide support for on-call escalations/L3 level support, and manage incidents and problems. The role also includes value-adding activities like knowledge base updates, training, and participation in hiring drives.

Must have:

IMS & IMS DB z/OS skills, JCL.
DBA Tools: BMC (MAXM + MV) Automation: Netview
Programming: JCL, Rexx, PL/1.
Good knowledge of troubleshooting.
Fluency in English, both orally and in writing.

Good to have:

Web Connectivity
Programming: Cobol, Assembler.
MQ, DB2, TWS CICS experience

1 skill required

1 skill required for this role

Add these skills to join the top 1% applicants for this job

problem-solving

Job Details

Job description:

You will become a member of the global IMS team, you will be assigned to various tasks, both run-time and one time supporting shared services for customers like Volvo, HM, VCC etc. for technical activities related to your expertise. The area to support is IMS & IMS DB Troubleshooting and Support Planning and implementation of software and management of existing Lifecycle management and further development within the IMS area Provide technical consultation to other areas of the company The job includes on-call duty, approx. every 6th week. Mandatory Skills: IMS & IMS DB z/OS skills, JCL. DBA Tools: BMC (MAXM + MV) Automation: Netview Programming: JCL, Rexx, PL/1. Good knowledge of troubleshooting Fluency in English , both orally and in writing Secondary/preferred skills: Web Connectivity Programming: Cobol, Assembler. MQ, DB2, TWS CICS experience

To adhere to quality standards, regulatory requirements and company policies
To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions / Reopen Cases
To participate or contribute on EN business in creation of proposals to drive Service improvement plans.
To independently resolve tickets & esnure that the agreed SLA of ticket volume and time are met for the team.
To provide support for on call escalations /L3 level support and doing incident & problem management
Work on value adding activities such Knowledge base update & management, Training freshers, coaching analysts & conducting interviews/participation in hiring drives.