Consultant

Job description:

You will become a member of the global IMS team, you will be assigned to various tasks, both run-time and one time supporting shared services for customers like Volvo, HM, VCC etc. for technical activities related to your expertise. The area to support is IMS & IMS DB Troubleshooting and Support Planning and implementation of software and management of existing Lifecycle management and further development within the IMS area Provide technical consultation to other areas of the company The job includes on-call duty, approx. every 6th week. Mandatory Skills: IMS & IMS DB z/OS skills, JCL. DBA Tools: BMC (MAXM + MV) Automation: Netview Programming: JCL, Rexx, PL/1. Good knowledge of troubleshooting Fluency in English , both orally and in writing Secondary/preferred skills: Web Connectivity Programming: Cobol, Assembler. MQ, DB2, TWS CICS experience

• To adhere to quality standards, regulatory requirements and company policies
• To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions / Reopen Cases
• To participate or contribute on EN business in creation of proposals to drive Service improvement plans.
• To independently resolve tickets & esnure that the agreed SLA of ticket volume and time are met for the team.
• To provide support for on call escalations /L3 level support and doing incident & problem management
• Work on value adding activities such Knowledge base update & management, Training freshers, coaching analysts & conducting interviews/participation in hiring drives.