Creative Operations Lead, Campaigns

This role will be based in our San Francisco, CA office and will require being in office 3x/week.

About Rippling

Rippling gives businesses one place to run HR, IT, and Finance. It brings together all of the workforce systems that are normally scattered across a company, like payroll, expenses, benefits, and computers. For the first time ever, you can manage and automate every part of the employee lifecycle in a single system.

Take onboarding, for example. With Rippling, you can hire a new employee anywhere in the world and set up their payroll, corporate card, computer, benefits, and even third-party apps like Slack and Microsoft 365—all within 90 seconds.

Based in San Francisco, CA, Rippling has raised $1.4B+ from the world’s top investors—including Kleiner Perkins, Founders Fund, Sequoia, Greenoaks, and Bedrock—and was named one of America's best startup employers by Forbes.

We prioritize candidate safety. Please be aware that all official communication will only be sent from @Rippling.com addresses.

About the role

Since the 2019 redesign, the Rippling brand has become a key asset and differentiator for the company, with our Brand Studio Team earning the trust and respect of stakeholders across the board. As stewards of the Rippling brand, we take pride in ensuring quality at every touchpoint. We are looking for a Creative Operations Lead to collaborate with creative teams and stakeholders, leading the operations and production of integrated marketing campaigns created by the Brand Studio’s Campaigns Team.

The Brand Studio’s Campaigns team is responsible for developing Rippling’s integrated campaigns which include producing assets across a variety of touch points (social, print, OOH, etc.). As the Creative Operations Lead, you will help operationalize these projects while working cross-functionally with marketing stakeholders on a range of work from full funnel video commercial campaigns, to paid ad campaigns, and everything in between. You will also help our team operationalize the creation of customer-generated content at events, in-depth case studies, and large-scale global brand awareness commercials. In this role, you'll manage projects of all sizes ensuring delivery is on brand, on time, and on budget.

The Campaign Team’s Creative Operations Lead will work with the team's Creative Director and marketing stakeholders to  operationalize the intake and resourcing of projects, developing processes, and managing workflows to ensure on-brand, timely, and swirl-free delivery while being a proactive department collaborator. 

What you will do

• Build processes for scoping, resourcing, and project planning for incoming project requests and deliverables—taking end-to-end ownership to deliver high-quality creative.
• Partner with key stakeholders on Content, Growth, Customer, and Corporate Integrated Marketing teams to understand their goals, find efficiencies in processes, and maximizing deliverables.
• Set the pace for project teams as a trusted partner with insights and a strong point of view to drive collaboration and innovation.
• Anticipate and resolve obstacles quickly, motivating teams through change, and identifying root causes to implement process solutions for future projects. 
• Propose operations solutions across various project types, balancing availability and resources while also considering the cross-departmental impact and business need. 
• Proactively get updates from team members and stakeholders to maintain project timelines, deliverables, and roadmaps to keep projects on track.
• Understands the inner workings of the internal marketing team with a desire to continue to learn as our department grows. Use those learnings to help shape the optimal environment for creative development and stakeholder collaboration. 
• Work directly with marketing ops and creative leads to assess incoming requests and allocate the right creative resources and timing to support.
• Manage an onsite video studio.

What you will need

• 10+ years of experience of creative operations, preferably at in-house creative departments in the tech space with multiple years as a lead.  (Bonus points for SaaS.)
• A proven track record of enhancing team productivity through the development and implementation of effective creative workflows, tools, process frameworks, asset management systems, and resource allocation strategies. 
• Adept at guiding creative and production teams in developing innovative solutions and advocating for calculated risk-taking.
• A history working in fast-paced, cross-functional orgs managing multiple complex projects.
• Effective communication skills for managing interactions between various departments.
• Proven ability to manage multiple projects simultaneously, ensuring timely delivery and high-quality results across all initiatives.
• Experience overseeing a diverse range of creative projects, from scrappy productions to high-caliber initiatives with budgets up to $3M for broadcast.
• Extremely organized and capable of creating and managing project plans (Jira).
• A creative problem-solver who enjoys tackling challenges in a fast-paced environment with shifting goals

About the Team

We’re big on tight creative processes, candid communication, and buttoned-up operations. Without it, great creative work is possible but unnecessarily painful. With it, our team is able to do their best work without silly distractions. Read more here:

• How we pulled off an in-house rebrand in four months, Nov 2020
• Our working playbook for building and running a brand team, March 2020

Additional Information

Rippling is an equal opportunity employer. We are committed to building a diverse and inclusive workforce and do not discriminate based on race, religion, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, veteran or military status, or any other legally protected characteristics, Rippling is committed to providing reasonable accommodations for candidates with disabilities who need assistance during the hiring process. To request a reasonable accommodation, please email accomodations@rippling.com

Rippling highly values having employees working in-office to foster a collaborative work environment and company culture. For office-based employees (employees who live within a defined radius of a Rippling office), Rippling considers working in the office, at least three days a week under current policy, to be an essential function of the employee's role.

This role will receive a competitive salary + benefits + equity. The salary for US-based employees will be aligned with one of the ranges below based on location; see which tier applies to your location here.

A variety of factors are considered when determining someone’s compensation–including a candidate’s professional background, experience, and location. Final offer amounts may vary from the amounts listed below.