CRM Executive

1 Month ago • 2-4 Years • Account Management

Job Summary

Job Description

Tide is seeking a data-driven CRM Marketing Executive to drive user engagement and activation through personalized and segmented marketing campaigns. This role involves developing and executing a test-and-learn strategy using data and analytics to target members with relevant content at the right time. The executive will work on improving the existing CRM strategy, focusing on automation and personalization, and collaborate with product, content, BI, and other marketing teams to achieve key metrics. Responsibilities include building customer journeys, managing CRM campaigns across various channels (in-app, push notifications, email, SMS), analyzing data to define segments, and developing new automation solutions. The role requires continuous optimization and ideation for engagement marketing opportunities.
Must have:
  • 2-4 years in CRM/Retention marketing
  • Experience with CRM platforms (Iterable, MoEngage, etc.)
  • Segmentation and targeting experience
  • Experience handling large data sets with BI tools
  • A/B and MVT testing experience
  • Strong communication and reporting skills
  • Ability to manage multiple projects
  • Experience in subscription/app-based business
  • Understanding of HTML, CSS, and SQL
Good to have:
  • Experience in Credit, startups, finance services, or tech
  • Ability to work with technical and non-technical teams
Perks:
  • Competitive salary
  • Self & Family Health Insurance
  • Term & Life Insurance
  • OPD Benefits
  • Mental wellbeing support
  • Learning & Development Budget
  • Privilege leaves
  • Casual leaves
  • Sick leaves
  • Paid volunteer/L&D days off

Job Details

ABOUT TIDE

At Tide, we are building a business management  platform designed to save small businesses time and money. We provide our members with business accounts and related banking services, but also a comprehensive set of connected administrative solutions from invoicing to accounting.


Launched in 2017, Tide is now used by over 1 million small businesses across the world and is available to UK, Indian and German SMEs. Headquartered in central London, with offices in Sofia, Hyderabad, Delhi, Berlin and Belgrade, Tide employs over 2,000 employees.


Tide is rapidly growing, expanding into new products and markets and always looking for passionate and driven people. Join us in our mission to empower small businesses and help them save time and money.

ABOUT THE ROLE

As a data-driven CRM Marketing Executive, you’ll be working on driving usage and activation of users through effective automated, personalized and segmented marketing. You’ll use data & analytics to develop a test & learn plan to target our members with the right content at the right time, building segmentation and messaging strategies based on lifecycle, member behavior, product uptake and more.

You will help develop the existing CRM strategy, with a strong focus on driving the all important metrics through automation and personalization, working closely with product, content, BI and other Marketing team members. You will work in a team of passionate marketers with a track record of delivery, who are dedicated to collaboration, innovation and ownership, with a central focus on helping our members save time and money, so they can get back to doing what they love.

Some of the things you’ll be doing: 

  • Building and optimising key customer journeys for onboarding and activation
  • Developing and managing a CRM test-and-learn pipeline across multiple channels including in-app, push notification , email & SMS.
  • Managing campaigns end-to-end, including ideation, execution, analysis and optimisation.
  • Maintain and publish dashboards/reports at a channel, cohort, or campaign level.
  • Analytically using data to define, build and maintain segments.
  • Developing and implementing new CRM automation and personalisation solutions.
  • Work closely with the rest of the Marketing team as well as a number of other cross-business stakeholders.
  • Continuously look for optimisations and new ideas to develop engagement marketing opportunities.

WHAT WE ARE LOOKING FOR:

  • 2 to 4 years of hands-on experience in Campaign management/ Retention Marketing using platforms like Iterable, MoEngage, WebEngage, CleverTap, etc.
  • You have experience in segmentation and targeting.
  • You may have worked in Credit, start-ups, finance services or tech space.
  • You have experience handling large amounts of data from different sources using BI tools e.g. Looker, Tableau, and experience turning this data into strategic insights.
  • You have A/B and MVT testing experience.
  • You have strong communication and reporting skills and are able to work well in partnership with technical and non-technical team members.
  • You have the ability to handle multiple projects and adapt to changing priorities.
  • You have experience working in a subscription and/or app-based business.
  • You have an understanding of HTML, CSS and SQL.

WHAT YOU'LL GET IN RETURN:

  • Competitive salary
  • Self & Family Health Insurance
  • Term & Life Insurance
  • OPD Benefits
  • Mental wellbeing through Plumm
  • Learning & Development Budget
  • 15 days of Privilege leaves
  • 12 days of Casual leaves
  • 12 days of Sick leaves
  • 3 paid days off for volunteering or L&D activities

TIDE IS A PLACE FOR EVERYONE

At Tide, we believe that we can only succeed if we let our differences enrich our culture. Our Tideans come from a variety of backgrounds and experience levels. We consider everyone irrespective of their ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, veteran, neurodiversity or differently-abled status. We celebrate diversity in our workforce as a cornerstone of our success. Our commitment to a broad spectrum of ideas and backgrounds is what enables us to build products that resonate with our members’ diverse needs and lives. 

We are One Team and foster a transparent and inclusive environment, where everyone’s voice is heard.

 

At Tide, we thrive on diversity, embracing various backgrounds and experiences. We welcome all individuals regardless of ethnicity, religion, sexual orientation, gender identity, or disability. Our inclusive culture is key to our success, helping us build products that meet our members' diverse needs. We are One Team, committed to transparency and ensuring everyone’s voice is heard.

 

You personal data will be processed by Tide for recruitment purposes and in accordance with Tide's Recruitment Privacy Notice.

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About The Company

Tide is the leading provider of UK small business (SMEs) accounts and one of the fastest-growing fintechs in the UK. Tide is live in the UK and India with over 650,000 members in the UK and more than 350,000 in India.


Tide is transforming the small business banking market. Our platform not only offers business accounts and related banking services, but also a comprehensive set of highly connected admin tools for businesses, such as full integration with accounting systems (live for our UK members, many are live in India, and coming soon to Germany). Using advanced technology, all solutions are designed with SMEs in mind.


With quick onboarding, low fees and innovative features, we thrive on making data-driven decisions to help SMEs save both time and money.

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