CS Agent

About the Job

You’ll be responsible for providing excellent customer service to CSGOEmpire players via our live chat system and social media.

You’ll help us create and edit help documentation, and you’ll need to think creatively to find solutions for the underlying problems which cause our customers to contact us in the first place. We’re not looking for ticket monkeys; We’re looking for smart people who don’t like to repeat the same things over and over and over again.

In many companies, Customer Support Agents are trained to repetitively solve the same problems again and again. Our approach is quite different; We’re looking for optimizers who have the capability to discover the root cause of an issue and help us come up with a solution for it.

Deep technical knowledge of computer programming is optional, however, you should be well-versed in basic troubleshooting techniques to solve issues caused by most Internet Gremlins. The ability to think beyond clearing cache and cookies in order to troubleshoot the specific problem that’s reported is essential.

During training, you’ll be expected to be proactive in your process and learn quickly. Once fully up-to-speed (2-3 months), you’ll respond to about 100 tickets per day. This is a significant volume, so be sure that you’re ready and able to deal with that kind of daily load — you’ll get all the support and guidance you need along the way!

About You

We’re looking for some great writers who love helping people, so you should enjoy making complicated situations simple and painless. This means being a great problem-solver with the ability to process and resolve issues quickly. You should be a stellar communicator, even when you have to communicate less-than-stellar news. You should have highly tuned senses of compassion and empathy and a drive to constantly help others.

• Excellent communication skills
• Great problem-solving skills
• High level of compassion and desire to make the customers happy
• Good technical understanding
• Understanding of CSGO and skin gambling

Your Upside

• Competitive compensation: We're offering $45.6k/annual ($3.8k per month) for this role.
• A mission like no other: Make the industry a better place, make a lot of money, create compelling products, and fight evil.
• Fully remote: Work from anywhere. (Locations mentioned in some of our ads are used for admin purposes only)
• Limited meetings: We keep meetings to a minimum and communicate almost entirely via Discord, Slack and Jira.
• No micromanagement: We hire the best so we trust them to deliver results.
• Unlimited time-off: just let us know in advance!
• Unlimited room for growth: Those that can surpass expectations can have a place on our team forever. And they’ll be greatly rewarded.
• Consultancy-based contract: We offer straightforward contracts focused purely on financial remuneration. No additional frills – just direct, competitive cash compensation.
• Professional development: We'll match 50% of your expenses on professional development courses, up to $1,000 annually.
• Laptop upgrade grant: After 3 years with us, receive up to $2,000 for a new laptop or PC, redeemable every 3 years.

Our customer support system is active 24/7/365, and in order to achieve this, most of our Support Representatives have to work on a specific shift. Most agents will show up for a 6-8 hour shift 5 times per week.

However, there are some exceptions. Some of the top Support Representatives can be given the special privilege to work whenever they want, without following a strict shift.

How to apply

Introduce yourself to us as a colleague. Show us your future here! We value great writers, so be yourself, be creative, and take your time with the application. There’s no prize for being the first to submit. And stock cover letters (or ChatGPT'd ones) won’t do!

1. Answer the application questions below;
2. If shortlisted, we'll ask you to answer a few more questions to better assess how you'd interact with potential customers;
3. Meet with 2-3 agents from our team for an intro chat;
4. We perform reference checks with 2-3 of your past supervisors or managers

We try our best to respond to every application. But sometimes this isn't possible due to the large application volume. If you don't hear from us in 2-3 weeks, it means that we've most likely progressed with other candidates.

Note: the on-site locations mentioned in this ad are only formalities; this job is fully remote and candidates may apply from anywhere.