Customer Care Associate
Job Summary
Job Description
The Customer Care Associate at Remote will provide customer support to users across various verticals and product areas through email and live messaging. This role involves solving tickets, maintaining productivity standards, and ensuring high attention to detail while focusing on the customer journey and advocacy. The associate will respond to standard tickets within agreed service level times via email and live messaging, collaborate with various teams, and act as the primary point of contact for user inquiries and concerns. This role is fully remote and requires strong problem-solving skills, excellent communication, and a passion for enhancing the customer experience.
Must have:
- Strong problem-solving skills and customer focus
- Experience in Customer Support or Customer Enablement
- Experience using CRM tools for customer interactions
- Ability to collaborate with multiple stakeholders
- Excellent team collaboration and communication skills
- Strong interest in modern web technologies
- Fluent in written and spoken English
Good to have:
- Experience working remotely
- Familiarity with HR, Payroll, Healthcare, and/or Pension systems
2 skills required
Job Details
About Remote
Remote is solving modern organizations’ biggest challenge – navigating global employment compliantly with ease. We make it possible for businesses of all sizes to recruit, pay, and manage international teams. With our core values at heart and future focused work culture, our team works tirelessly on ambitious problems, asynchronously, around the world. You can find Remoters working from 6 different continents (Antarctica left to go!) and all of our positions are fully remote.
We encourage every member of the Remote team to bring their talents, experiences and culture to the table to help us build the best-in-class HR platform.
We encourage every member of the Remote team to bring their talents, experiences and culture to the table to help us build the best-in-class HR platform.
If you are energetic, curious, motivated and ambitious, be part of our world. Apply now and define the future of work!
The position
The Customer Care Associate position at Remote is focused on supporting our standard users. The Customer Care Associate will be responsible for providing customer support to our various user types across a number of verticals and product areas via email and live messaging channels.
Requirements
- Strong problem-solving skills with a passion for enhancing the customer journey and advocating for customer needs.
- Experience (or equivalent) in Customer Support or Customer Enablement within a product or tech environment, with hands-on experience in Live Chat and Email Support.
- Experience using CRM tools to manage customer interactions and support workflows.
- Proven ability to collaborate with multiple stakeholders who have varying priorities.
- Excellent team collaboration and communication skills—diligent, persistent, yet kind and patient with others.
- Strong interest in modern web technologies and applications, with the ability to navigate ambiguous situations comfortably.
- Fluent in written and spoken English.
Nice-to-have:
- Experience working remotely or in a fast-growing organization.
- Familiarity with HR, Payroll, Healthcare, and/or Pension systems.
Key responsibilities
- Responsible for solving tickets per week across various Remote verticals
- Maintain productivity standards, while ensuring high attention to detail with a healthy obsession with the customer journey and customer advocacy.
- Respond within agreed Service Level time to standard tickets via email and live messaging across all verticals
- Work in close collaboration with the Customer Success, cross-vertical operational teams and Sales.
- You’ll be the voice and the ear for our users
Practicals
- You'll report to: Customer Care Manager
- Team: Customer Experience
- Location: Remote - New Zealand
- Start date: As soon as possible
Remote Compensation Philosophy
Remote's Total Rewards philosophy is to ensure fair, unbiased compensation and fair equity pay along with competitive benefits in all locations in which we operate. We do not agree to or encourage cheap-labor practices and therefore we ensure to pay above in-location rates. We hope to inspire other companies to support global talent-hiring and bring local wealth to developing countries.
At Remote, we foster internal mobility as a key element of our culture of employee growth and development, supported by a compensation philosophy that guarantees pay equity and fairness. Therefore, all compensation changes associated with an internal move will be reviewed by the Total Rewards & People Enablement team on a case by case basis.
Application process
- Interview with recruiter
- Interview with future manager
- Interview with team members (no managers present)
- Interview with an executive
- Bar Raiser Interview
- Offer + Prior employment verification check
#LI-DNP
Similar Jobs
Looks like we're out of matches
Set up an alert and we'll send you similar jobs the moment they appear!
Similar Skill Jobs
Looks like we're out of matches
Set up an alert and we'll send you similar jobs the moment they appear!
Jobs in New Zealand
Looks like we're out of matches
Set up an alert and we'll send you similar jobs the moment they appear!
Similar Category Jobs
Looks like we're out of matches
Set up an alert and we'll send you similar jobs the moment they appear!
About The Company
Remote is a true global company. We do not have an office anywhere in the world. What we offer is the flexibility to work when and where you want, which means you can plan your schedule around your life (and not around meetings).
Get notified when new jobs are added by Remote.com
