Customer Data Engineer II
Job Summary
Job Description
The Customer Data Engineer II supports various database and automation in a 24/7 Linux environment. Responsibilities include issue resolution for database application alerts, upgrades, patching, security, data restoration and replication, backups and performance tuning, and operating system and network troubleshooting. They work with DBAs, SREs, account managers, and developers. Daily activities involve responding to customer requests, monitoring alerts and the production environment, ensuring system performance, and data protection and recoverability. This role handles moderate to complex issues and requires shift work (including weekends and holidays) with on-call rotation. The ideal candidate possesses strong troubleshooting skills, experience managing MongoDB or Elasticsearch, and a good understanding of Linux (Debian/CentOS).
Must have:
- Excellent troubleshooting skills
- MongoDB/Elasticsearch experience
- Linux OS understanding (Debian/CentOS)
- Teamwork & communication skills
- Issue resolution & system monitoring
- Data backup, recovery & replication
Good to have:
- Shell scripting or Python
- Ansible, Puppet, or Chef experience
- Redis, k8s, Postgresql, Hadoop, Kafka exposure
15 skills required
Job Details
Overview:
The MongoDB / Elasticsearch / Linux Sysadm / Ansible Engineer supports various database and automation in a 24/7 Linux environment.
A good candidate has knowledge that could be gained with one of the following:
· 2+ years of experience with either MongoDB or Elasticsearch application support, DBA or development
· 3+ years of experience with other database application support or DBA or development
· 2+ years of Linux system administration
· 2+ years of Linux system automation
We will train for required expertise in database application support, Linux system administration and other technologies as needed.
Responsibilities include issue resolution for database application alerts, upgrades, patching, security, data restorals and replication, backups and performance tuning. They also include operating system and network troubleshooting.
In addition to direct customer support, support engineers work with other teams such as DBAs, SREs, account managers and developers as needed.
Daily activities include responding to customer requests (tickets and chats) and monitoring alerts, monitoring the production environment, providing acceptable system performance, and assuring data are protected and recoverable as required.
Support Data Engineer IIs own moderate to complex customer issues which may take multiple days to resolve fully.
This position is for shift 2 and shift 3 in a support engineer team that provides 24/7 operations support for MongoDB, Elasticsearch and other database services in a Linux environment.
Due to the 24x7 operations of the business support engineers must be able to work a flexible work schedule, which will include weekends, holidays, occasional nights and emergency escalations.
Support engineers take part in on-call rotation during regular shift hours.
Important skills and experience
- Excellent troubleshooting skills with ability to resolve issues quickly and effectively
- Experience managing MongoDB, Elasticsearch or other database configurations
- Good understanding of Linux operating system, especially debian and CentOS based distributions
- Ability to work well in teams with good oral, written, and interpersonal skills
- Ability to communicate technical details and ideas and write documentation
- Ability to work independently as part of a remote team
Useful skills and experience
- Excellent understanding of MongoDB or Elasticsearch database concepts and structures
- Proven experience implementing and supporting enterprise database systems
- Scripting experience with shell scripting or Python
- Configuration management and orchestration experience with Ansible, Puppet or Chef
- Exposure to a broad range of technologies, especially Redis, k8s, Postgresql, Hadoop, and Kafka
About Rackspace Technology
We are the multicloud solutions experts. We combine our expertise with the world’s leading technologies — across applications, data and security — to deliver end-to-end solutions. We have a proven record of advising customers based on their business challenges, designing solutions that scale, building and managing those solutions, and optimizing returns into the future. Named a best place to work, year after year according to Fortune, Forbes and Glassdoor, we attract and develop world-class talent. Join us on our mission to embrace technology, empower customers and deliver the future.
More on Rackspace Technology
Though we’re all different, Rackers thrive through our connection to a central goal: to be a valued member of a winning team on an inspiring mission. We bring our whole selves to work every day. And we embrace the notion that unique perspectives fuel innovation and enable us to best serve our customers and communities around the globe. We welcome you to apply today and want you to know that we are committed to offering equal employment opportunity without regard to age, color, disability, gender reassignment or identity or expression, genetic information, marital or civil partner status, pregnancy or maternity status, military or veteran status, nationality, ethnic or national origin, race, religion or belief, sexual orientation, or any legally protected characteristic. If you have a disability or special need that requires accommodation, please let us know.
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