Customer Data Engineer II

2 Months ago • 2-3 Years • Data Analysis

Job Summary

Job Description

The MongoDB / Elasticsearch / Linux Sysadm / Ansible Engineer supports various databases and automation in a 24/7 Linux environment. Responsibilities include issue resolution for database application alerts, upgrades, patching, security, data restoration and replication, backups, and performance tuning. They also troubleshoot operating systems and networks. Support engineers work with DBAs, SREs, account managers, and developers. Daily activities involve responding to customer requests, monitoring alerts and the production environment, ensuring system performance, and protecting data. Support Data Engineer IIs handle moderate to complex customer issues. This role requires flexible work hours, including weekends, holidays, nights, and on-call rotations due to 24/7 operations.
Must have:
  • Excellent troubleshooting skills
  • MongoDB/Elasticsearch experience
  • Linux OS knowledge (Debian/CentOS)
  • Teamwork & communication skills
  • Issue resolution & performance tuning
  • Data restoration & replication
Good to have:
  • Shell scripting or Python
  • Ansible, Puppet, or Chef
  • Redis, k8s, Postgresql, Hadoop, Kafka experience

Job Details

Overview:
 
The MongoDB / Elasticsearch / Linux Sysadm / Ansible Engineer supports various database and automation in a 24/7 Linux environment.
 
A good candidate has knowledge that could be gained with one of the following:
 
·         2+ years of experience with either MongoDB or Elasticsearch application support, DBA or development
·         3+ years of experience with other database application support or DBA or development
·         2+ years of Linux system administration
·         2+ years of Linux system automation
 
We will train for required expertise in database application support, Linux system administration and other technologies as needed.
 
 
Responsibilities include issue resolution for database application alerts, upgrades, patching, security, data restorals and replication, backups and performance tuning. They also include operating system and network troubleshooting.
 
In addition to direct customer support, support engineers work with other teams such as DBAs, SREs, account managers and developers as needed.
 
Daily activities include responding to customer requests (tickets and chats) and monitoring alerts, monitoring the production environment, providing acceptable system performance, and assuring data are protected and recoverable as required.
Support Data Engineer IIs own moderate to complex customer issues which may take multiple days to resolve fully.
 
This position is for shift 2 and shift 3  in a support engineer team that provides 24/7 operations support for MongoDB, Elasticsearch and other database services in a Linux environment.
 
Due to the 24x7 operations of the business support engineers must be able to work a flexible work schedule, which will include weekends, holidays, occasional nights and emergency escalations.
 
Support engineers take part in on-call rotation during regular shift hours.

Important skills and experience

    • Excellent troubleshooting skills with ability to resolve issues quickly and effectively
    • Experience managing MongoDB, Elasticsearch or other database configurations
    • Good understanding of Linux operating system, especially debian and CentOS based distributions
    • Ability to work well in teams with good oral, written, and interpersonal skills
    • Ability to communicate technical details and ideas and write documentation
    • Ability to work independently as part of a remote team

Useful skills and experience

    • Excellent understanding of MongoDB or Elasticsearch database concepts and structures
    • Proven experience implementing and supporting enterprise database systems
    • Scripting experience with shell scripting or Python
    • Configuration management and orchestration experience with Ansible, Puppet or Chef
    • Exposure to a broad range of technologies, especially Redis, k8s, Postgresql, Hadoop, and Kafka
About Rackspace Technology

We are the multicloud solutions experts. We combine our expertise with the world’s leading technologies — across applications, data and security — to deliver end-to-end solutions. We have a proven record of advising customers based on their business challenges, designing solutions that scale, building and managing those solutions, and optimizing returns into the future. Named a best place to work, year after year according to Fortune, Forbes and Glassdoor, we attract and develop world-class talent. Join us on our mission to embrace technology, empower customers and deliver the future.

More on Rackspace Technology

Though we’re all different, Rackers thrive through our connection to a central goal: to be a valued member of a winning team on an inspiring mission. We bring our whole selves to work every day. And we embrace the notion that unique perspectives fuel innovation and enable us to best serve our customers and communities around the globe. We welcome you to apply today and want you to know that we are committed to offering equal employment opportunity without regard to age, color, disability, gender reassignment or identity or expression, genetic information, marital or civil partner status, pregnancy or maternity status, military or veteran status, nationality, ethnic or national origin, race, religion or belief, sexual orientation, or any legally protected characteristic. If you have a disability or special need that requires accommodation, please let us know.

Similar Jobs

Rockstar Games - Senior Data Engineer

Rockstar Games

Carlsbad, California, United States (On-Site)
1 Month ago
g3dk - Principal Gameplay Animator

g3dk

United Kingdom (Hybrid)
5 Months ago
lucas films - Senior Look Development Technical Director

lucas films

Sydney, New South Wales, Australia (On-Site)
1 Month ago
Click Therapeutics - Senior Product Manager

Click Therapeutics

New York, United States (Hybrid)
1 Month ago
Scout - Staff Engineer, HIL Integration

Scout

Novi, Michigan, United States (On-Site)
1 Month ago
Unity - Senior Data Scientist

Unity

Tel Aviv-Yafo, Tel Aviv District, Israel (On-Site)
3 Months ago
SparkCognition - Data Scientist

SparkCognition

Bengaluru, Karnataka, India (On-Site)
9 Months ago
resonance  - Data and Analytics Engineer

resonance

New York, United States (On-Site)
1 Year ago
Postman - Senior Data Analyst

Postman

San Francisco, California, United States (Hybrid)
1 Month ago
endava - Senior Data Engineer - GCP

endava

Melbourne, Victoria, Australia (On-Site)
2 Weeks ago

Get notifed when new similar jobs are uploaded

Similar Skill Jobs

Landor - Designer

Landor

London, England, United Kingdom (Hybrid)
1 Month ago
Assystems - Backend Developer – ETL Integration

Assystems

Gurugram, Haryana, India (On-Site)
8 Months ago
Sega (UK) - Co-Development & Outsource Manager

Sega (UK)

United Kingdom (On-Site)
1 Month ago
Ansys - R&D Engineer II - Desktop AI/ML

Ansys

Vancouver, British Columbia, Canada (Hybrid)
1 Month ago
Thoughtfish GmbH - Backend Developer

Thoughtfish GmbH

Germany (On-Site)
1 Year ago
flying wild hog - Senior Character Artist

flying wild hog

(Remote)
2 Months ago
Cadence - Product Marketing Manager (Cloud/EDA)

Cadence

San Jose, California, United States (On-Site)
2 Months ago
Cadence - Senior Cybersecurity Engineer

Cadence

San Jose, California, United States (On-Site)
2 Months ago
London stock Exchange - Product Manager, Scaled Analytics

London stock Exchange

London, England, United Kingdom (On-Site)
2 Weeks ago
Sika Group - R&D Technician

Sika Group

Pune, Maharashtra, India (On-Site)
1 Month ago

Get notifed when new similar jobs are uploaded

Jobs in India

Simple Viral Games - Lead Software Developer

Simple Viral Games

Bengaluru, Karnataka, India (On-Site)
11 Months ago
Illumina - Sr Digital Programs Specialist

Illumina

Bengaluru, Karnataka, India (On-Site)
1 Month ago
Nagarro - Associate Principal Engineer, QA Manual

Nagarro

Mumbai, Maharashtra, India (On-Site)
8 Months ago
Paytm - Sales Team Lead

Paytm

Jaipur, Rajasthan, India (On-Site)
1 Month ago
luxsoft - Senior/Lead DevOps Engineer

luxsoft

Gurugram, India (On-Site)
1 Week ago
luxsoft - Mesa GFX Engineer

luxsoft

Bengaluru, Karnataka, India (On-Site)
2 Weeks ago
Ethos Life - Underwriting Auditor, Underwriting Strategies

Ethos Life

Bengaluru, Karnataka, India (On-Site)
2 Months ago
Super DNA - 3D Lighting Artist

Super DNA

Chandigarh, Chandigarh, India (On-Site)
3 Weeks ago
Mindtickle - Associate - People Success

Mindtickle

Pune, Maharashtra, India (On-Site)
1 Week ago
Paytm - Sales Team Lead

Paytm

Mandya, Karnataka, India (On-Site)
2 Weeks ago

Get notifed when new similar jobs are uploaded

Data Analysis Jobs

Playtika - Expert Business Analyst

Playtika

Israel (On-Site)
2 Months ago
Thales - Data Architect

Thales

Ottawa, Ontario, Canada (Hybrid)
1 Month ago
Token Metrics - Crypto Data Scientist / Machine Learning Engineer  (Remote)

Token Metrics

Tiranë, Tirana County, Albania (Remote)
8 Months ago
Apple - Data Scientist - Apple Ads

Apple

Cupertino, California, United States (On-Site)
1 Month ago
Blackshark - Senior Software Engineer - Data Plane Team

Blackshark

(Remote)
1 Month ago
binance - Senior Data Warehouse Engineer, Web 3

binance

Taipei City, Taiwan (Remote)
1 Month ago
London stock Exchange - Technical Business Analyst

London stock Exchange

St. Louis, Missouri, United States (On-Site)
1 Month ago
Jam City - DATA ENGINEER

Jam City

Montevideo, Montevideo Department, Uruguay (On-Site)
11 Months ago
version 1 - Senior Business Analyst

version 1

Dublin, County Dublin, Ireland (On-Site)
1 Month ago
CyberArk - Data Architect

CyberArk

Israel (Hybrid)
2 Months ago

Get notifed when new similar jobs are uploaded

About The Company

San Antonio, Texas, United States (Remote)

Gurugram, Haryana, India (Remote)

Giza, Giza Governorate, Egypt (On-Site)

Riyadh, Riyadh Province, Saudi Arabia (On-Site)

United States (Hybrid)

Frankfurt Am Main, Hessen, Germany (On-Site)

Gurugram, Haryana, India (Hybrid)

Gurugram, Haryana, India (Hybrid)

View All Jobs

Get notified when new jobs are added by Rackspace Technology

Level Up Your Career in Game Development!

Transform Your Passion into Profession with Our Comprehensive Courses for Aspiring Game Developers.

Job Common Plug