Customer Enablement Manager
Job Summary
Job Description
Mindtickle is seeking a Customer Enablement Manager to serve as a strategic partner to customers, translating business goals into effective enablement programs that enhance adoption, retention, and overall success. This role involves collaborating cross-functionally with Customer Success, Sales, Product, Marketing, and Operations to design and implement impactful onboarding and development programs, measuring their effectiveness against key business objectives. The position is a people management role reporting to the Director, Enablement. Responsibilities include enabling customers for self-service, improving product adoption, managing the end-to-end customer enablement journey, representing Enablement in customer engagements, championing best practices, developing scalable enablement strategies, leveraging data for decision-making, and collaborating with internal teams.
Must have:
- 8-10 years in Customer enablement, marketing, or program management
- Strong program management skills
- Exceptional communication and stakeholder management
- High attention to detail and quality focus
- Strong analytical and problem-solving skills
- Ability to operate independently and drive impact
- Mindset of curiosity and continuous learning
Good to have:
- Experience in SaaS, Sales Enablement, or Revenue Operations platforms
- Familiarity with Salesforce or Mindtickle
- Exposure to global customer environments
Perks:
- Highly engaging and rewarding workplace
- Opportunities for growth
- Diverse backgrounds and commitment to customers
- Adherence to values: Delight customers, Act as a Founder, Better Together
6 skills required
Job Details
Who we are
Mindtickle is the market-leading revenue productivity platform that combines on-the-job learning and deal execution to get more revenue per rep. Mindtickle is recognized as a market leader by top industry analysts and is ranked by G2 as the #1 sales onboarding and training product. We’re honoured to be recognized as a Leader in the first-ever Forrester Wave™: Revenue Enablement Platforms, Q3 2024!
Job Snapshot
As the Customer Enablement Manager, you will serve as a strategic partner to our customers, translating business goals into impactful enablement programs that drive adoption, retention, and measurable success. This role requires a high level of customer empathy, cross-functional collaboration, data fluency, and execution excellence.
The Customer Enablement Manager will collaborate cross-functionally with Customers, Customer Success leadership, Sales, Product, Marketing, and Operations to assess needs, design and implement impactful onboarding and continuous development programs, and measure their effectiveness against key business objectives.
This is a people manager role and reports directly into the Director, Enablement
What’s in it for you?
- Enable customers to self-serve effectively, improve product adoption, and improve customer satisfaction & advocacy.
- Customer-centric enablement: Own the end-to-end enablement journey for our customers — from discovery to execution — ensuring alignment with their business objectives and success metrics.
- Customer Engagement & Community Development: Represent the Enablement function in customer-facing engagements (e.g., onboarding sessions, QBRs, roadmap discussions), acting as a trusted advisor. Partner with the Marketing team to ensure key customer personas are getting the Enablement support they need to be successful in using Mindtickle
- Thought Leadership: Champion best practices in customer enablement, stay ahead of industry trends, and contribute to building a high-performance, customer-obsessed culture. Work with clients to ensure adoption of such thought leadership pieces.
- Strategic Planning & Execution: Partner with Customer Success Managers and Sales leadership to understand customer needs and translate them into scalable enablement strategies, content, and programs. Track success and progress using the right metrics.
- Data-Driven Decision Making: Leverage usage analytics, customer feedback, and performance data to continuously improve enablement approaches and demonstrate ROI.
- Cross-Functional Collaboration: Work closely with Product, Marketing, Sales, and Support teams to ensure alignment and consistency in messaging, training content, and customer communication.
- Stakeholder Management: Proactively manage internal and external stakeholders, keeping all parties aligned, informed, and accountable throughout the enablement program lifecycles.
- Prioritization & Execution Excellence: Balance multiple projects and customer needs, making informed prioritization decisions without compromising on quality or impact.
We’d love to hear from you, if you:
- 8-10 years of experience in Customer enablement, customer marketing, GTM strategy consulting, program management, and customer success
- Strong program management skills, with a proven ability to lead projects from strategy through execution.
- Exceptional communication and stakeholder management capabilities.
- High attention to detail and a relentless focus on delivering quality.
- Strong analytical and problem-solving skills; comfortable working with data to drive decisions.
- Demonstrated ability to operate independently, take ownership, and drive impact in a fast-paced environment.
- A mindset of curiosity, continuous learning, and proactive improvement.
Preferred Qualifications:
- Experience working in SaaS, especially in Sales Enablement or Revenue Operations platforms.
- Familiarity with tools like Salesforce, Mindtickle (a plus!), or other enablement platforms.
- Exposure to global customer environments and cross-cultural communication.
Our culture & accolades
As an organization, it’s our priority to create a highly engaging and rewarding workplace. We offer tons of awesome perks and many opportunities for growth.
Our culture reflects our employee's globally diverse backgrounds along with our commitment to our customers, and each other, and a passion for excellence. We live up to our values, DAB, Delight your customers, Act as a Founder, and Better Together.
Mindtickle is proud to be an Equal Opportunity Employer.
All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, national origin, disability, protected veteran status, or any other characteristic protected by law.
Your Right to Work - In compliance with applicable laws, all persons hired will be required to verify identity and eligibility to work in the respective work locations and to complete the required employment eligibility verification document form upon hire.
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