Customer Quality Manager Eastern Europe Region

Customer Quality Manager Eastern Europe Region

Why join Aptiv? You'll have the opportunity to work on cutting-edge applications, develop breakthrough technologies, and deliver innovative solutions to some of the world’s leading automotive brands. See your work come to life on the road—helping make mobility safer, greener, and more connected. Ready to shape the future of mobility with us?

YOUR ROLE

Mission:

• Customer-centric behavior for better knowledge of all customers, better customized services and initiatives for customer trustful relationship, satisfaction and continuous improvement.
• Be the bridge to create clear communication between different functions with Customer and APTIV.
• Contributing that Customer and APTIV Requirements and Quality targets and expectations are met throughout all product lines.
• Customer representative according to IATF16949.
• Be the Eastern Europe regional Customer Quality representative.

As a Customer Quality Manager Eastern Europe Region on our team, you’ll:

• Deep understanding of customer SCORECARD, interpretation, analysis, sharing within APTIV organization and lead to specific actions
• Authority to suggest corrective actions at plant level
• Identify and know customer (specific) requirements and expectations
• Develop Customer relationship by maintaining adequate presence at Customer locations
• Be the first level of escalation for the customer
• Prepare and lead the management reviews with customer
• Track complaint resolution (initial response, 3D, 8D,…) on time
• Track lessons learned and read across in all plants
• Coordinate and lead support teams at customer location during critical activities
• Follow up on systemic improvement plans and verify corrective actions efficiency
• Plan and participate in customer audits
• Suggest and lead improvement initiatives
• Define, together with operations, the adequate quality support resources
• Manage all customer quality related activities for APTIV products and services
• Assure timely and accurate reporting
• Support the warranty activities
• Liaise with manufacturing plants, and provide feedback on customer performance
• Support flow 4 (APQP) activities
• Support plants on customer visits / audits and support flawless launches.

YOUR BACKGROUND

Key skills and competencies for succeeding in this role are:

• Quality, Engineering or similar technical degree
• Proven experience in the field of quality in the automotive or plastics industry
• Project Management Skills & Customer Service
• Organizational Skills
• Management Skills and Teamwork
• Creativity and Critical Thinking
• Adaptability & Consistency
• Problem Solving Skills & Decision Making
• Positive, Transparent, Easy to do business with, Dependable; „Can Do” and „Go and See” attitude and behaviors

WHY JOIN US?

• You can grow at Aptiv. Aptiv provides an inclusive work environment where all individuals can grow and develop, regardless of gender, ethnicity or beliefs.
• You can have an impact. Safety is a core Aptiv value; we want a safer world for us and our children, one with: Zero fatalities, Zero injuries, Zero accidents.
• You have support. We ensure you have the resources and support you need to take care of your family and your physical and mental health with a competitive health insurance package.

YOUR BENEFITS AT APTIV:

• Competitive compensation package
• Learning, professional growth and development in a world recognized international environment
• Access to internal & external training
• Recognition for innovation and excellence.
• Opportunities to give back to the community
• Meaningful work that makes a difference in the world

APPLY TODAY, AND TOGETHER LET’S CHANGE TOMORROW! 

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“Aptiv is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, gender identity, sexual orientation, disability status, protected veteran status or any other characteristic protected by law”

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Aptiv is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, gender identity, sexual orientation, disability status, protected veteran status or any other characteristic protected by law.