Customer Relationship Specialist - betFIRST
1 Month ago • All levels
Customer Service
Job Description
As a Customer Relationship Specialist, you will be responsible for increasing, building, and nurturing relationships with current and potential clients. This role involves close collaboration with the BI, CRM, and Marketing teams, reporting directly to the Head of CRM Retention & Acquisition. Key duties include database oversight, key account management, stakeholder engagement, issue resolution, and cross-functional collaboration with the Responsible Gaming department.
Good To Have:
- Familiarity with Tableau, CRM systems, or Salesforce.
- Dutch language proficiency as an additional asset.
Must Have:
- Conduct daily monitoring and analysis of the database to optimize performance.
- Serve as the primary liaison for Key Accounts, prioritizing inquiries and coordinating responses.
- Collect critical insights from customers and stakeholders and communicate them internally.
- Provide prompt and effective responses to inquiries and resolve potential issues.
- Partner with the Responsible Gaming department to support key initiatives.
- Proven success in a similar role within the relevant sector.
- Strong background in B2C sales roles (e.g., Sales Relationship Manager, Account Manager).
- Proficient in Excel and PowerPoint.
- Sharp analytical skills with experience in data segmentation and analysis.
- Fluent in French and English.
- Dedicated to fostering long-term customer relationships.
- Consistently delivers high-quality outcomes under tight deadlines.
- Strong interpersonal and collaborative abilities.
- Agile in adjusting to changing priorities within a dynamic environment.
- Highly motivated, independent, and proactive with a positive outlook.
Perks:
- Working with a great team where teamwork, support, and learning are driving factors.
- Working within a dynamic and fast-paced industry.
- Competitive remuneration package and relocation support to Malta available.
- Hybrid structure with the option to work remotely twice a week.
- Healthcare plan.
- Fabulous office and work environment in one of Malta’s prime locations.
- On-the-job training by skilled people with sound industry experience.
- Multiple company events throughout the year and fun team-building events.
- Dedicated time for training through online platforms.
As Customer Relationship Specialist, you are responsible for increasing, building and nurturing relationships with current and potential clients. You will be working closely with the BI, CRM and Marketing teams and this role reports directly to the Head of CRM Retention & Acquisition.
Responsibilities
- Database Oversight: Conduct daily monitoring and analysis of the database, implementing strategic actions to optimize its performance and ensure maximum value throughout its lifecycle.
- Key Account Management: Serve as the primary liaison for Key Accounts, prioritizing all inquiries and communications and coordinating responses across relevant departments and third-party partners.
- Stakeholder Engagement: Collect critical insights from customers and stakeholders, ensuring that relevant information is accurately communicated to the appropriate internal teams.
- Issue Resolution: Provide prompt and effective responses to inquiries, proactively addressing and resolving potential issues to maintain high standards of service.
- Cross-Functional Collaboration: Partner closely with the Responsible Gaming department to support and advance key initiatives aligned with responsible gaming objectives.
Requirements
- Industry Expertise: Proven success in a similar role within the relevant sector.
- Sales Experience: Strong background in B2C sales roles, such as Sales Relationship Manager, Account Manager, or Sales Agent.
- Technical Skills: Proficient in Excel and PowerPoint; familiarity with Tableau, CRM systems, or Salesforce is a plus.
- Analytical Ability: Sharp analytical skills with experience in data segmentation and analysis.
- Language Proficiency: Fluent in French and English, with Dutch as an additional asset.
- Customer Focus: Dedicated to fostering long-term customer relationships.
- Results-Oriented: Consistently delivers high-quality outcomes under tight deadlines.
- Interpersonal Skills: Strong interpersonal and collaborative abilities.
- Adaptability: Agile in adjusting to changing priorities within a dynamic environment.
- Self-Starter: Highly motivated, independent, and proactive with a positive outlook.
What you will get
- Working with a great team of people were teamwork, support and learning are our driving
- Working within a dynamic and fast paced industry.
- Competitive remuneration package and relocation support to Malta available.
- Hybrid structure with the option to work remotely twice a week.
- Healthcare plan.
- Fabulous office and work environment in one of Malta’s prime locations.
- On the job training by skilled people who have sound experience in the industry.
- Multiple company events throughout the year, and fun team building events.
- Dedicated time for training through online platforms.
About Us
Much like riding a rollercoaster, sometimes life at Betsson can be lightning fast with twists and turns but always FUN! We recognise it may not be for the faint-hearted, but if you’re a go-getter, initiator and adrenaline junkie, always striving to push the boundaries and challenge yourself, then you’ll fit right in.
Challenge Accepted?
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