fraud operations

CRED is an exclusive community for India’s most trustworthy and creditworthy individuals, where members are rewarded for good financial behavior. As a Fraud Operations team member, you will own and resolve fraud-related escalations, investigate suspicious transactions, review and classify cases, and coordinate with various internal and external teams. You will also identify emerging fraud patterns and contribute to process improvements, ensuring adherence to regulatory and internal policies.

Must Have

• Resolve fraud-related escalations across multiple channels.
• Investigate suspicious transactions and reported fraud.
• Review, classify, and disposition cases per SOPs.
• Drive timely closure of cases with clear documentation.
• Coordinate with Payments Ops, Customer Success, Product, Tech, Legal/Compliance, and Partner Banks.
• Identify recurring issues, control gaps, and emerging fraud patterns.
• Conduct outbound customer calls to validate claims and understand modus operandi.
• Contribute to continuous improvement of SOPs and workflows.
• Ensure strict adherence to data privacy, information security, and AML requirements.
• 3-5 years of experience in fraud risk operations or investigations.
• Hands-on experience with transaction-level investigations, dispute resolution, or suspicious activity handling.
• Strong communication skills for handling escalations professionally.
• High attention to detail and accuracy in documentation.
• Ability to work in fast-paced environments with defined SLAs.
• Working knowledge of domestic payment systems, payment gateways, or card rails.
• Intermediate to advanced Excel skills (pivot tables, lookups).
• Ability to collaborate effectively with Product, Fraud, Compliance, Tech, and external partners.

Perks & Benefits

• Working with the best talent.
• Stacked, in-house pantry.
• Lunch and dinner provided for all team members.
• Paid sick leaves.
• Comprehensive health insurance.
• No fixed work timings.
• Salaries provided before joining date.

what is CRED?

CRED is an exclusive community for India’s most trustworthy and creditworthy individuals, where the members are rewarded for good financial behavior.

CRED was born out of a need to bring back the focus on a long lost virtue, one of trust, the idea being to create a community centered around this virtue. a community that constantly strives to become more virtuous in this regard till they finally scale their behavior to create a utopia where being trustworthy is the norm and not the exception. to build a community like this requires a community of its own; a community special in its own way, working towards making this vision come true.

here’s a thought experiment: what do you get when you put a group of incredibly passionate and driven people and entrust them with the complete freedom to chase down their goals in a completely uninhibited manner? answer: you get something close to what we have at CRED; CRED just has it better.

here is what you will do when you join as a part of the team:

what will you do:

• own and resolve fraud-related escalations across email, CRM, internal platforms, partner channels, and the I4C portal.
• investigate suspicious transactions and reported fraud by analysing transaction data, behavioural patterns, and system alerts.
• review, classify, and disposition cases in line with internal SOPs, regulatory expectations, and partner obligations.
• drive timely closure of cases with clear documentation, audit-ready narratives, and adherence to SLAs.
• coordinate with Payments Ops, Customer Success, Product, Tech, Legal/Compliance, and Partner Banks to unblock investigations and ensure seamless execution.
• identify recurring issues, control gaps, and emerging fraud patterns; share insights with Fraud Analysts/Managers to enable rule updates and upstream fixes.
• conduct outbound customer calls when required to validate claims, understand modus operandi and social-engineering tactics, and document insights to prevent recurrence.
• contribute to continuous improvement of SOPs, escalation frameworks, and case-handling workflows.
• ensure strict adherence to data privacy, information security, AML requirements, and internal risk policies.

you should apply If you have:

• 3–5 years of experience in fraud risk operations or fraud investigations.
• hands-on experience with transaction-level investigations, dispute resolution, or suspicious activity handling.
• strong communication skills and the ability to handle escalations professionally.
• high attention to detail and accuracy in documentation.
• ability to work in fast-paced environments with defined SLAs.
• working knowledge of domestic payment systems, payment gateways, or card rails.
• intermediate to advanced Excel (pivot tables, lookups).
• ability to collaborate effectively with Product, Fraud, Compliance, Tech, and external partners.

how is life at CRED?

working at CRED would instantly make you realize one thing: you are working with the best talent around you. not just in the role you occupy, but everywhere you go. talk to someone around you; most likely you will be talking to a singer, standup comic, artist, writer, an athlete, maybe a magician. at CRED people always have talent up their sleeves. with the right company, even conversations can be rejuvenating. at CRED, we guarantee a good company.

hard truths: pushing oneself comes with the role. and we realize pushing oneself is hard work. which is why CRED is in the continuous process of building an environment that helps the team rejuvenate oneself: included but not limited to a stacked, in-house pantry, with lunch and dinner provided for all the team members, paid sick leaves and a comprehensive health insurance.

to make things smoother and to make sure you spend time and energy only on the most important things, CRED strives to make every process transparent: there are no work timings because we do not believe in archaic methods of calculating productivity, your work should speak for you. there are no job designations because you will be expected to hold down roles that cannot be described in one word. since trust is a major virtue in the community we have built, we make it a point to highlight it in the community behind CRED: all our employees get their salaries before their joining date. a show of trust that speaks volumes because of the skin in the game. there are many more such eccentricities that make CRED what it is but that’s for one to discover. If you feel at home reading this, get in touch.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.