payments & partnership ops

CRED is an exclusive community rewarding creditworthy individuals for good financial behavior. This role involves managing daily operations with partners for new product implementations, handling reconciliation and invoicing for payment gateways and banking costs, and fostering relationships with financial institutions. The individual will collaborate with internal teams to ensure smooth project execution and resolve commercial discrepancies.

Must Have

• Manage day to day operations with partners across new product implementations.
• Close legal or setup documentation with partners, new account or payment rails setup.
• Take care of recon and invoicing for payment gateway and banking costs.
• Ensure bank/PG delivers invoices on time, reconcile invoices, and ensure timely payments.
• Develop cordial relationships with stakeholders in financial institutions.
• Collaborate with internal stakeholders (business, product, finance, legal, operations).
• Manage update of finalized commercials and resolve discrepancies.
• 2 to 3 years of experience in financial institutions in payment operations or product-led relationship management.
• Past success in delivering outcomes in an external stakeholder management and operations role.
• Prior project/operations management skills.

Perks & Benefits

• Working with best talent.
• Stacked, in-house pantry with lunch and dinner.
• Paid sick leaves.
• Comprehensive health insurance.
• No fixed work timings.
• No job designations.
• Salaries before joining date.

what is CRED?

CRED is an exclusive community for India’s most trustworthy and creditworthy individuals, where the members are rewarded for good financial behaviour. CRED was born out of a need to bring back the focus on a long lost virtue, one of trust, the idea is to create a community centered around this virtue. a community that constantly strives to become more virtuous in this regard till they finally scale their behaviour to create a utopia where being trustworthy is the norm and not the exception. to build a community like this requires a community of its own; a community special in its own way, working towards making this vision come true.

here’s a thought experiment: what do you get when you put a group of incredibly passionate and driven people and entrust them with the complete freedom to chase down their goals in a completely uninhibited manner? answer: you get something close to what we have at CRED; CRED just has it better.

here’s what will be in store for you at CRED once you join the team

what will you do?

• manage day to day operations with partners across new product implementations, which includes closing legal or setup documentation with partners, new account or payment rails setup etc.
• take care of recon and invoicing for payment gateway and banking costs as CRED uses the services of various payment gateways, banks and networks for delivering different payments
• ensure that the bank/PG is delivering invoices on time, ensuring invoices are reconciled leveraging support of the analytics team, and ensuring the finance team makes payments on time
• develop cordial relationships with stakeholders across BD & Ops teams in these financial institutions in order to deliver at speed
• collaborate with multiple internal stakeholders across teams including business, product, business finance, finance, legal, operations etc, in order to ensure smooth execution of projects as and when required
• manage the update of finalized commercials across multiple lines of business and collaborate with the reconciliation and engineering teams daily to resolve any discrepancies resulting from commercial mismatches between internal systems and payment gateways

you should apply if you:

• possess 2 to 3 years of experience in financial institutions in a payment operations or a product led relationship management role or in payment gateways managing financial/payment product implementations or project management
• have past success in delivering outcomes in an external stakeholder management and operations role
• possess a strong bias for action with a long term vision
• have keen interest in the world of banking and payments
• have prior project/operations management skills to be able to meticulously track initiatives, campaigns and programs across different stakeholders

how is life at CRED?

working at CRED would instantly make you realize one thing: you are working with the best talent around you. not just in the role you occupy, but everywhere you go. talk to someone around you; most likely you will be talking to a singer, standup comic, artist, writer, an athlete, maybe a magician. at CRED people always have talent up their sleeves. with the right company, even conversations can be rejuvenating. at CRED, we guarantee a good company.

hard truths: pushing oneself comes with the role. and we realise pushing oneself is hard work. which is why CRED is in the continuous process of building an environment that helps the team rejuvenate oneself: included but not limited to a stacked, in-house pantry, with lunch and dinner provided for all the team members, paid sick leaves and a comprehensive health insurance.

to make things smoother and to make sure you spend time and energy only on the most important things, CRED strives to make every process transparent: there are no work timings because we do not believe in archaic methods of calculating productivity, your work should speak for you. there are no job designations because you will be expected to hold down roles that cannot be described in one word. since trust is a major virtue in the community we have built, we make it a point to highlight it in the community behind CRED: all our employees get their salaries before their joining date. a show of trust that speaks volumes because of the skin in the game.

there are many more such eccentricities that make CRED what it is but that’s for one to discover. if you feel at home reading this, get in touch.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.