Customer Service Officer
22 Minutes ago • 1-2 Years • $51,000 PA - $56,000 PA
Customer Service
Job Description
Reboot Staff is seeking a motivated and detail-oriented Customer Service Officer for their Cleveland team. This role involves serving as the first point of contact for customers, handling inquiries, resolving issues, and ensuring a professional customer experience. Responsibilities include managing customer interactions via phone and email, addressing feedback, maintaining records, collaborating with internal departments, and assisting in developing service procedures. The ideal candidate will have 1-2 years of customer service experience, strong communication, and proficiency in Microsoft Office and customer management software.
Must Have:
- Handle inbound and outbound customer interactions via phone and email in a professional manner
- Address inquiries, complaints, and feedback with efficiency and clarity
- Maintain accurate records of customer interactions using internal systems
- Collaborate with internal departments to resolve service-related issues
- Monitor and follow up on customer requests to ensure timely resolution
- Assist in the development of customer service procedures and best practices
- Minimum of 1–2 years of experience in customer service or a similar role
- Strong verbal and written communication skills
- Proficient in Microsoft Office and customer management software
- Ability to manage multiple tasks and remain calm under pressure
- High attention to detail and problem-solving skills
Perks:
- Competitive annual salary
- Opportunities for professional growth and career advancement
- Comprehensive training and support
- Dynamic and inclusive work environment
- Health and wellness programs
- Paid time off and holidays
Company Description
About Us
At Reboot Staff, we specialize in delivering exceptional retail staffing solutions that empower businesses and inspire employees. With a commitment to integrity, performance, and growth, we help retailers build outstanding teams that drive results. Our mission is to redefine how retail stores operate by connecting visionary leadership with impactful execution. Join us and become part of a culture that values excellence and innovation.
Job Description
Job Description
We are seeking a motivated and detail-oriented Customer Service Officer to join our team. In this role, you will serve as the first point of contact for customers, handling inquiries, resolving issues, and ensuring a smooth and professional customer experience.
Responsibilities
- Handle inbound and outbound customer interactions via phone and email in a professional manner
- Address inquiries, complaints, and feedback with efficiency and clarity
- Maintain accurate records of customer interactions using internal systems
- Collaborate with internal departments to resolve service-related issues
- Monitor and follow up on customer requests to ensure timely resolution
- Assist in the development of customer service procedures and best practices
Qualifications
Qualifications
- High school diploma or equivalent required; Associate’s or Bachelor’s degree preferred
- Minimum of 1–2 years of experience in customer service or a similar role
- Strong verbal and written communication skills
- Proficient in Microsoft Office and customer management software
- Ability to manage multiple tasks and remain calm under pressure
- High attention to detail and problem-solving skills
Additional Information
Benefits
- Competitive annual salary ($51K–$56K)
- Opportunities for professional growth and career advancement
- Comprehensive training and support
- Dynamic and inclusive work environment
- Health and wellness programs
- Paid time off and holidays
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