Customer Solution Architect
Job Summary
Job Description
Ookla is seeking an experienced and proactive Customer Solution Architect to design, develop, and implement solutions that address business needs and meet technical requirements. The role involves working closely with cross-functional teams to ensure the successful delivery of scalable and sustainable solutions. Key responsibilities include leading the architecture and design of end-to-end solutions, gathering and analyzing business requirements, collaborating with stakeholders, providing technical guidance, evaluating and recommending technologies, managing risks, documenting designs, ensuring quality through testing, and staying updated with industry trends for continuous improvement.
Must have:
- Bachelor's degree or equivalent work experience
- Proven experience as a Solution Architect or similar role
- Deep understanding of system architecture, SDLC, cloud computing
- Expertise in designing solutions across various domains
- Strong proficiency in programming languages and frameworks
- Ability to communicate complex technical concepts
- Excellent problem-solving skills
- Strong leadership and team collaboration skills
Good to have:
- Experience with Agile or DevOps methodologies
- Telecom and IT industry experience
- TOGAF, AWS Certified Solutions Architect, or similar certifications
Perks:
- 401(k) matching
- Unlimited PTO
- Employee Stock Purchase Plan options
- Health/dental/vision insurance coverage
- Wellness benefits (Calm app, gym reimbursement, ERG groups, etc)
- Employee Assistance Programs (EAP)
- Fertility options
- Pregnancy support
- Pet insurance
- Enhanced parental leave
- Disability coverage
11 skills required
Job Details
Description
Ookla® is a global leader in connectivity intelligence, offering unparalleled network insights through the combined expertise of Speedtest®, Downdetector®, RootMetrics®, and Ekahau®. Ookla’s complementary datasets combine crowdsourced and controlled, public and private collection methods, QoS and QoE metrics, and more to unlock correlations and actionable insights — helping organizations optimize networks, enhance digital experiences, and create better connected experiences for end-users.
Our team is a group of people brought together through passion and inspired by possibility. We are looking for team members who love solving problems, are motivated by challenges, and enjoy turning clever ideas into exceptional products. When you work for us, you are using Ookla data and insights to advance our mission of better connectivity for all.
Job Overview:
We are seeking an experienced and proactive Customer Solution Architect to join our team. As a Solution Architect, you will be responsible for designing, developing, and implementing solutions that address business needs while meeting technical requirements. You will work closely with cross-functional teams, including business analysts, developers, and project managers, to ensure the successful delivery of high-quality, scalable, and sustainable solutions.
Key Responsibilities:
- Solution Design: Lead the architecture and design of end-to-end solutions for business problems, ensuring they are scalable, secure, and cost-effective.
- Requirement Analysis: Work with stakeholders to gather and analyze business requirements and translate them into technical specifications.
- Stakeholder Engagement: Collaborate with business leaders, product owners, and technical teams to define project scope and objectives, ensuring alignment with business goals.
- Technical Leadership: Provide guidance to development teams, ensuring that solutions adhere to architectural best practices, standards, and industry best practices.
- Technology Evaluation: Assess and recommend appropriate technologies and tools for various solutions, ensuring they align with the organization’s tech stack.
- Risk Management: Identify potential risks or challenges associated with the architecture and provide solutions to mitigate them.
- Documentation: Create and maintain clear documentation of architectural designs, processes, and solutions to ensure effective communication across teams.
- Quality Assurance: Ensure solutions meet quality and performance standards through testing, validation, and peer reviews.
- Continuous Improvement: Stay up to date with industry trends, emerging technologies, and best practices to ensure the team’s solutions are innovative and competitive.
Required Skills & Qualifications:
- Bachelor’s degree in Computer Science, Engineering, Information Technology, or related field (or equivalent work experience).
- Proven experience as a Solution Architect, Technical Architect, or similar role with a strong track record of designing and implementing enterprise-level solutions.
- Deep understanding of system architecture, data engineering, software development life cycle (SDLC), cloud computing (e.g., AWS, Azure, Google Cloud), and enterprise integration techniques.
- Expertise in designing solutions across various domains, such as enterprise applications, data management, security, and cloud infrastructure.
- Strong proficiency in programming languages, frameworks, and development methodologies.
- Ability to effectively communicate complex technical concepts to non-technical stakeholders.
- Excellent problem-solving skills and the ability to think critically and innovatively.
- Strong leadership and team collaboration skills, with experience mentoring junior developers and architects.
Preferred Skills:
- Experience with Agile or DevOps methodologies.
- Telecom and IT industry experioence
- Certifications like TOGAF (The Open Group Architecture Framework), AWS Certified Solutions Architect, or similar are desirable.
Benefits
We care deeply about each other and the work we do, and our perks are just one way we demonstrate this. We offer a comprehensive benefits package, including (but not limited to):
- 401(k) matching
- Unlimited PTO
- Employee Stock Purchase Plan options
- Health/dental/vision insurance coverage
- Wellness benefits (Calm app, gym reimbursement, ERG groups, etc)
- Employee Assistance Programs (EAP) (mental health, financial advice, legal guidance, and more)
- Fertility options
- Pregnancy support
- Pet insurance
- Enhanced parental leave
- Disability coverage
As required by applicable Pay Transparency laws, Ookla provides a range for the base pay. Factors that may be used to determine your actual pay may include your specific job related knowledge, skills, experience, and geographic location. Some roles may include a target bonus or sales commission plan based on level of role. The base pay for this position ranges from $75,000/year up to $115,000/year in base salary.
If you’re passionate about joining the work we’re doing, we welcome your application and encourage applicants with both traditional and non-traditional experience that makes them an excellent candidate for the role. We strongly believe diversity of all kinds makes us better. We are an equal opportunity employer actively working to build an inclusive workforce at all levels of the company. [Read our latest diversity report from our parent company here.] Ookla is an equal opportunity employer, and qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, disability status, or any other characteristic protected by law.
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