Customer Solutions Engineer (Post-Sales)

2 Months ago • 4 Years + • Devops • $31,500 PA - $43,000 PA

Job Summary

Job Description

As a Customer Solutions Engineer at Sift, you will act as a liaison between customer-facing teams and engineering/product departments, translating complex technical concepts for customers and relaying customer needs back to the product teams. You will be the internal advocate for customer requirements, driving changes and refinements to Sift's offerings when customer needs and the product are not fully aligned. Your responsibilities include owning complex customer issues, supporting the entire customer lifecycle as their technical point of contact, and automating and optimizing processes. You will build deep customer understanding, ensure maximum value from Sift's solutions, and meticulously document data flows. You will also write custom queries and scripts to prove ROI and optimize recurring tasks, and internally, you will automate tasks and propose innovative solutions to guide decision-making.
Must have:
  • Minimum 4 years in a technical customer-facing role.
  • Proven ability to collaborate with data science, engineering, and product teams.
  • Exceptional communication skills for technical and non-technical audiences.
  • Experience writing scripts (Bash, Python, Ruby).
  • Familiarity with APIs and web technologies.
  • Solid experience with SQL for querying and data analysis.
  • Ability to prioritize and manage multiple projects.
  • Creative, coachable, collaborative, goal-oriented, and thoughtful.
  • Strong work ethic and commitment to excellence.
  • Growth mindset and passion for learning.
  • Resourceful and proactive approach.
Good to have:
  • Experience in B2B payments and/or fraud.
Perks:
  • Competitive Compensation (financial rewards, annual 5% bonus, stock options).
  • Health Insurance Stipend.
  • Sports and Wellness Stipend.
  • Work From Home Stipend.
  • Education Reimbursement (books, courses, conferences).
  • Mental Health Days (additional paid days off).
  • Language and Public Speaking Development (English courses, social activities).

Job Details

As a Customer Solutions Engineer at Sift, you are the bridge between the customer-facing team and the engineering and product teams. You explain complex ideas to customers and relay customer needs to engineering and product. When a customer’s needs and our product don’t fully align, you’re the internal customer advocate who drives critical solution changes and refinements to our offerings.

What you’ll do:

  • Own the most complex customer issues: Solutions Engineering is a team of highly technical customer-facing experts. You’ll partner closely with our Technical Account Management and Support Engineering teams to onboard Enterprise accounts and ensure they maximize Sift value. This team is responsible for building a deep understanding of customers’ business problems, technical requirements, and success criteria, empowering customers to solve complex business problems.

  • Support the customer lifecycle: You will be the customer’s technical point of contact throughout their relationship with Sift. You’ll understand the customer's business and technical needs. Day-to-day, this involves understanding the nuances of their integration, working alongside Sift’s data science team to ensure the customer’s machine learning model health, meticulously whiteboarding the flow of their data to expand their integration, and being the internal voice of the customer. In short, you’ll do whatever it takes to make the customer successful.

  • Automate and Optimize: You will apply your deep technical and customer knowledge to help iterate on and improve internal and external processes. For some customers, you’ll write custom queries and scripts to calculate metrics, prove ROI, and optimize recurring processes. Internally, you will automate tasks, and take innovative approaches to problem-solving that will have the power to help guide internal decision-making.

What will make you a strong fit:

  • Minimum 4 years in a technical customer-facing role.

  • Proven ability to collaborate closely with data science, engineering, and product teams.

  • Exceptional communication skills, with the ability to communicate complex technical and business concepts to both developers and non-developers.

  • Creative, ​coachable, ​collaborative, goal-oriented, ​and thoughtful.

  • Strong work ethic and a commitment to excellence.

  • Growth mindset with a passion for learning new skills and applying them to technical challenges.

  • Resourceful and proactive approach; willing to investigate anomalies and challenge the status quo.

  • Experience in writing scripts for building internal tools (e.g., Bash scripting, Python, Ruby) and familiarity with APIs and web technologies.

  • Solid experience working with SQL, including querying, data analysis, and troubleshooting issues with data pipelines or reports.

  • Ability to prioritize and deliver on multiple projects simultaneously; you thrive under pressure and enjoy clarifying ambiguous situations.

  • Bonus: experience in the B2B payments and/or fraud space.

Benefits and Perks:

  • Competitive Compensation: Includes financial rewards, annual 5% bonus, and stock options.

  • Health Insurance Stipend: Support for your medical and health-related needs.

  • Sports and Wellness Stipend: Encouraging a healthy and active lifestyle.

  • Work From Home Stipend: Support in creating a productive home office setup.

  • Education Reimbursement: books, education courses, and conferences to support your professional growth.

  • Mental Health Days: Additional paid day offs to prioritize your well-being.

  • Language and Public Speaking Development: English courses and social activities within the company to enhance your communication skills.

Our Interview Process:

  • 30-minute introductory interview with the recruiter

  • 30-minute hiring manager screening

  • 60-minute technical assessment interview

  • Virtual onsite (approximately 1 hour)

  • 30-minute conversation with the SVP of Customer Experience, Trust & Safety

A little about us:

Sift is the AI-powered fraud platform securing digital trust for leading global businesses. Our deep investments in machine learning and user identity, a data network scoring 1 trillion events per year, and a commitment to long-term customer success empower more than 700 customers to grow fearlessly. Brands including DoorDash, Yelp, and Poshmark rely on Sift to unlock growth and deliver seamless consumer experiences. Visit us at sift.com and follow us on LinkedIn.

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About The Company

San Francisco, California, United States (Remote)

San Francisco, California, United States (Remote)

San Francisco, California, United States (Remote)

Kyiv, Kyiv City, Ukraine (Remote)

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