Customer Success Analyst – LATAM

At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That’s why we need smart, committed people to join us. Whether you’re looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain.

We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways.

Are you curious about being part of our growth story while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation.

Customer Success Analyst – LATAM

Iron Mountain is looking for a Customer Success Analyst to join the Professional Services team in Latin America. This area is responsible for supporting clients in adopting technological solutions and SaaS services, driving digital transformation and adding strategic value to operations.

Main Responsibilities

• Manage the post-sales cycle for enterprise and mid-market clients, ensuring retention, satisfaction, and continuous engagement with products.
• Conduct onboarding for new clients, offering functional support from the beginning of the journey after implementation and following up on demands with Technical Support teams. Establish a close relationship with clients, acting as Iron Mountain's focal point.
• Perform regular follow-up sessions to evaluate solution usage, best practices, and improvement opportunities.
• Identify new demands and opportunities for revenue expansion.
• Monitor success metrics and ensure deliveries aligned with expected value (ROI).
• Collaborate with internal teams for problem resolution and escalations.
• Support clients in defining success criteria and fully adopting digital solutions.

Requirements

• Mandatory English fluency; Spanish desirable.
• Completed higher education.
• Experience in Customer Success, preferably in complex services or technology companies.
• Knowledge of digital solutions such as SaaS, machine learning, analytics, cloud storage, ECM, BPM, document capture, and information governance.
• Experience with large clients: Banks/Insurance, Energy, Media & Entertainment, Legal, Health/Pharmaceutical, Government.
• Skills in communication, account management, strategic planning, and problem-solving.
• Attention to detail, organization, and analytical capacity.

Category: Sales