Customer Success Associate

1 Day ago • 1-2 Years • Customer Service

Job Summary

Job Description

inFeedo is seeking a Customer Success Associate to manage a portfolio of small and mid-sized US customers, focusing on onboarding, adoption, and value realization. The role involves being data-driven, tracking usage trends, and turning insights into action to shape strategies and customer conversations. You will also support enterprise accounts with reporting and process improvements, and collaborate with global Product, Sales, Marketing, and CS teams to troubleshoot and drive better customer outcomes. This position offers an opportunity to help build and refine customer success playbooks and workflows as the company scales in the US. The ideal candidate is curious, action-oriented, enjoys connecting with people, and can turn data into actionable insights.
Must have:
  • 1-2 years experience in customer success or client services (SaaS/B2B preferred)
  • Excellent communication and relationship-building skills
  • Customer-first mindset
  • Comfort with reporting and data analysis
  • Proficient in Excel/Google Sheets
  • Curious, proactive, and creative
  • Ability to thrive in a fast-paced, global environment
  • Problem-solver with data analysis skills
Good to have:
  • Familiarity with Salesforce and Zendesk
  • Experience in a high-growth startup
  • Experience crafting marketing copy
Perks:
  • Medical insurance
  • MacBook
  • Hybrid work setup

Job Details

We’re inFeedo, home to Amber, the AI-powered Chief Engagement Officer who actually talks to employees, actually listens, and actually acts. Think of Amber as the heartbeat of a company’s culture- spotting burnout, attrition risks and process gaps before they blow up.

Our mission? To make 100 million+ employees feel heard and valued—without piling more work on HR. Amber delivers real-time, honest insights and automates follow-ups so every employee check-in feels meaningful and actionable.

With trust from 330+ CHROs across 60+ countries, we’re now building serious momentum in the US. With amazing partners like Genpact, Western Alliance Bank, Saviynt, and Allstate- we’re scaling fast and reshaping employee experience for the modern workplace.

We’re not just software. We’re the future of how companies listen, engage, and grow 💥


Love solving problems, connecting with people, and turning data into action? You’re in the right place. As a Customer Success Associate at inFeedo, you’ll be the go-to partner for our small and mid-sized U.S. customers—owning onboarding, driving adoption, and ensuring they get real value from our product. You’ll also support our enterprise accounts and collaborate with global teams to help us scale Customer Success the smart way.

If you're curious, action-oriented, and excited to bring your ideas to the table—this role is your launchpad into the world of SaaS, customers, and meaningful impact.


What will you do?

  • Manage Your Own Customer Portfolio:

    Own success, adoption, and retention for a growing list of small and mid-sized U.S. customers- making sure they’re seeing real value.

  • Be Data-Driven in Every Move:

    Track usage trends, health scores, and feedback- then turn insights into action. You’ll help shape smarter strategies and customer conversations.

  • Support Big-Name Enterprise Accounts:

    Work alongside and support strategic customers with reporting, process improvements, and day-to-day problem solving.

  • Collaborate Across Global Teams:

    Partner with Product, Sales, Marketing, and CS around the globe to troubleshoot, share insights, and drive better customer outcomes.

  • Build What’s Next:

    Help us create and refine playbooks, workflows, and content as we scale CS in the U.S. We want your ideas, experiments, and solutions!

What Success looks like?

  • You manage a portfolio of happy, engaged customers seeing real ROI

  • You handle customer issues and queries like a champ- fast, independent, and on-point every time

  • You turn data into magic- spotting trends, tracking key metrics, and building custom reports that wow customers

  • You’re a team player and collaborate seamlessly to help big ideas come to life

  • You think big, act fast, and leave things better than you found them


Who will you work with?

Krithi, Rohit and ofcourse the rest of the jovial US and Global inFeedo team!

What We’re Looking For:

  • 1–2 years of experience in customer success, customer support, or client services—preferably in a SaaS or B2B tech environment

  • Excellent communicator with strong relationship-building and customer-first mindset

  • High level of comfort with reporting, data analysis and dashboards to inform strategy and action

  • Proficient with tools like Excel/Google Sheets; familiar with tools like Salesforce and Zendesk (bonus)

  • Curious, proactive, and creative- excited about shaping something new

  • Thrives in a fast-paced, globally collaborative environment

  • A problem-solver who enjoys digging into data, asking the right questions, and building solutions

Why Join Us?

  • Be a U.S. Customer Success Trailblazer. Join our early team and help build how we grow and win here. Your work? Big impact, no fluff.

  • Bring your ideas and make some noise. We love folks who own their space, experiment boldly, and aren’t afraid to mix things up.

  • Learn fast, grow faster. We move quickly, support you fully, and give you room to stretch and level up every day.

  • Work your way. Hybrid setup means you’re in the office a couple days, and the rest is your call. Work-life balance, check!

  • Get your hands dirty and your brain buzzing. From customer calls to big-picture projects—no two days are the same.

  • Help write the playbook. You won’t just follow processes—you’ll help create them as we scale.

Perks We Love :

  • Medical insurance (because you gotta stay healthy!)

  • A shiny MacBook so you can crush your work in style

  • Hybrid work: office 2 days a week, remote the rest (so you don’t miss your couch too much!)


Brownie Points

  • Experience in a high-growth startup environment

  • Experience in crafting impactful creative copy for various marketing channels (webpages, ads, slides).

  • Alignment to our core values


What happens after you apply?

  • Step 1: In 15-20 days, if your application shines and aligns with our criteria, our People Success Team will reach out to you for a quick chat about your journey so far.

  • Step 2: Within 4-6 days of that initial chat, we'll introduce you to your potential future team, and we will guide you through the rest of the hiring process.

  • Step 3: If our vibes align after meeting the Hiring Team, you'll have an opportunity to chat with the founders.

  • If we mutually enjoy the conversation, we'll celebrate with a virtual high-five and outline the next steps for you to join us.

  • At any step, if things don't work out, we proactively send an email. You are welcome to ask for detailed feedback and re-apply in the future. :)


Our expectations before you click “Apply Now”


We are an equal opportunity employer and value diversity at inFeedo. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status or education.

[Attitude>Skills>Education]

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About The Company

In 2016, we set out on a mission to make 100 million employees heard and valued. Today, as we onboard Tiger Global and Jungle Ventures as our investors, we’ve become Asia’s leading employee experience platform that helps engage employees, predict attrition & answer FAQs with conversational AI that people love ❤️


We’re backed by Y Combinator, Bling Capital and founders of Gainsight, Freshworks, Zeta Lenskart, innov8. As a Chief Listening Officer, our A.I. bot Amber helps people-first leaders find hidden gaps in their culture, managers and wellbeing in real time. Spanning across 60 countries, our customers include MNCs like Samsung, Xiaomi, Lenovo, conglomerates like TATA, Godrej, Bharti and unicorns like Unacademy, Paytm, OYO.


Come join our mission to help build cultures where people love to come to work. For career opportunities, please visit our careers page: jobs.infeedo.com

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