Customer Success Associate

Role: Customer Success Associate

Experience Level: 1-2 years

Location: HSR Layout, Bangalore (Work from Office)

Working hours: 10 a.m.–7 p.m.

Working Days: 6 days working (Rotational Week off, Weekend will be working)

Responsibilities:

• Respond to customer inquiries across multiple channels: Phone and email.
• Gather Product knowledge: Develop product knowledge to answer inquiries confidently and guide customers effectively to solve the concerns.
• Resolve customer issues efficiently and effectively: Troubleshoot problems, find solutions, and respond to queries in a timely manner to restore customer satisfaction.
• Customer ticket handling: Handle 20 to 40 ticket per day
• Meeting the target metric consistently: Solve tickets within 48 hrs time with 90% customer satisfaction rating
• Stakeholder Management: Efficiently coordinate & collaborate with relevant stakeholders in operations and tech to solve the customer issues

What will you learn in this role?

• MyGate Resident module
• Guard module
• Smart Devices Module

What makes you a right fit?

• Mandatory 1 year of experience in customer support
• You have excellent communication skills in English and Hindi.
• Knowledge in Technical query resolution.
• Expectation settings
• Conflict resolution superhero
• Deadline honoraries
• Multitasking champions with an eye for detail
• You are an excellent problem solver

About MyGate:

Sparked by the idea that technology can make security more effective, Mygate began its journey in early 2016. The idea swelled into a product of many innovations that, in addition to a stronger security protocol, would solve many of everyday life's nagging problems. Eight years in, we continue to hone our craft as pioneers of technology that enhances living experience.

Website: https://mygate.com/

What’s in it for you?

At Mygate you have the opportunity to-

• Work in a setting that encourages collaboration and trust, enabling you to put your ideas into action.
• Be a member of an effective team where everyone's input counts.
• Have flexible working hours, and learning & development opportunities.

Our Values:

Innovation | Speed | Excellence | Client Obsession | Confidentiality | Collaboration | Frugality

Disclaimer:

Mygate is an Equal Opportunity Employer and takes pride in maintaining a diverse environment. We do not discriminate in recruitment, hiring, training, promotion, or other employment practices for reasons of race, color, religion, gender, age, sexual orientation, gender identity, marital status, disability, or any other reason.