Customer Success Engineer

1 Month ago • All levels • Software Development & Engineering

Job Summary

Job Description

As a Customer Success Engineer at CyberArk, you will be a vital member of the Success at Scale team. Your role involves utilizing your technical expertise to promote adoption and best practices among a broad customer base, acting as both a technical expert and an advocate. You will leverage your communication abilities and technical knowledge to enhance customer adoption, identify avenues for growth, and ensure successful contract renewals for our clients.
Must have:
  • Technical point of contact for customers
  • Develop content for customer community
  • Conduct CyberArk Blueprint sessions
  • Guide customers to self-service resources
  • Proactively coordinate with stakeholders
  • Assist new customers during onboarding

Job Details

As a Customer Success Engineer at CyberArk, you are a key part of the Success at Scale team, where you will use your skillset to drive adoption and best practices across a wide customer base, while also serving as a technical expert and advocate. At its core, the Customer Success Engineer will use their communication skills and technical knowledge to drive adoption, identify growth opportunities and secure a successful renewal at our customers.

Responsibilities:
 

  • Serve as a technical point of contact for our customers, providing consultative and prescriptive guidance based on at least one CyberArk product pillar
  • Develop content for the customer community and customer webinar series and present this content to a wide audience of customers and channel partners for at least one CyberArk product pillar.
  • Conduct CyberArk Blueprint sessions to educate and guide our customers programs around Identity Security.
  • Provide a human element to our Success at Scale efforts by supporting targeted customer programs like follow-ups to digital nurtures, support how-to requests, and engagement in our customer communities.
  • Guide customers to self-service resources via our customer communities, knowledge base, blog series, and product documentation.
  • Proactively communicate and coordinate with all internal and external stakeholders, to make sure we work together as a team.
  • Assist our new customers during the first stages of their product journey. Provide a seamless onboarding experience by collaborating with Professional Services, Sales, and Channel during this important stage of the customer life cycle.

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About The Company

CyberArk's mission is to secure the world against cyber threats so together we can move fearlessly forward. CyberArk is a global leader in identity security, helping organizations worldwide protect their most valuable assets and critical infrastructure. They offer a comprehensive platform that addresses the evolving challenges of identity-related risks, providing solutions for workforce access, privileged access, customer access, and machine identity security. CyberArk is committed to innovation and providing cutting-edge security solutions that empower their customers to be more secure and efficient.

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