Customer Success Engineer

About Zscaler

Serving thousands of enterprise customers around the world including 40% of Fortune 500 companies, Zscaler (NASDAQ: ZS) was founded in 2007 with a mission to make the cloud a safe place to do business and a more enjoyable experience for enterprise users. As the operator of the world’s largest security cloud, Zscaler accelerates digital transformation so enterprises can be more agile, efficient, resilient, and secure. The pioneering, AI-powered Zscaler Zero Trust Exchange™ platform, which is found in our SASE and SSE offerings, protects thousands of enterprise customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location.

Named a Best Workplace in Technology by Fortune and others, Zscaler fosters an inclusive and supportive culture that is home to some of the brightest minds in the industry. If you thrive in an environment that is fast-paced and collaborative, and you are passionate about building and innovating for the greater good, come make your next move with Zscaler. 

At Zscaler, our Customer Success Organization is a global, customer-focused team dedicated to delivering high-impact experiences and identifying innovative solutions. We leverage valuable data and research to provide expert, hands-on support starting from the implementation phase and beyond, ensuring customers achieve their goals and leverage our technology to its fullest potential. Together, we create a customer-centric culture that fosters success, adoption, and continuous growth.

We're looking for an experienced Customer Success Engineer to join our Customer Success Engineering team. Reporting to the Senior Manager, Customer Success Engineering, you'll be responsible for:

• Working collaboratively with Customer Success and Sales teams to drive adoption, value and customer outcomes across all segments
• Engaging with customers through workshops and provide them technical recommendations on their environment  to increase their Value Realization
• Presenting at Customer User Groups covering best practices for achieving goals, experiences and recommendations around ZS technology
• Delivering internal technical sessions to Customer Success Managers to help them drive adoption at scale through training and adoption playbooks
• Working cross functionally with Customer Success, Product, Engineering and Support teams

What We're Looking for (Minimum Qualifications)

• 4+ years of prior work experience in similar customer facing positions (e.g. Sales Engineer)
• Ability to frame and simplify content and messaging for various audiences: technical, management, executive
• Ability to understand technology (both at a high and low level) and translate to business implications, Drive value realization conversations
• Ability to translate technical adoption gaps to clear actions for the customer while linking them to Value Realization impact
• Strong written and verbal communication skills in English and Japanese are required, with presentation, communication and meeting management skills

What Will Make You Stand Out (Preferred Qualifications)

• Knowledge of Internet and Routing Protocols, and Internet and Security technologies
• Knowledge of Authentication and SAML/Identity Provider (IdP) systems
• Knowledge of Web-based security and network infrastructure solutions, and Traffic Forwarding and Policy Based Routing concepts

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At Zscaler, we are committed to building a team that reflects the communities we serve and the customers we work with. We foster an inclusive environment that values all backgrounds and perspectives, emphasizing collaboration and belonging. Join us in our mission to make doing business seamless and secure.

Our Benefits program is one of the most important ways we support our employees. Zscaler proudly offers comprehensive and inclusive benefits to meet the diverse needs of our employees and their families throughout their life stages, including:

By applying for this role, you adhere to applicable laws, regulations, and Zscaler policies, including those related to security and privacy standards and guidelines.

Zscaler is committed to providing equal employment opportunities to all individuals. We strive to create a workplace where employees are treated with respect and have the chance to succeed. All qualified applicants will be considered for employment without regard to race, color, religion, sex (including pregnancy or related medical conditions), age, national origin, sexual orientation, gender identity or expression, genetic information, disability status, protected veteran status, or any other characteristic protected by federal, state, or local laws.

See more information by clicking on the Know Your Rights: Workplace Discrimination is Illegal link.

Pay Transparency

Zscaler complies with all applicable federal, state, and local pay transparency rules.

Zscaler is committed to providing reasonable support (called accommodations or adjustments) in our recruiting processes for candidates who are differently abled, have long term conditions, mental health conditions or sincerely held religious beliefs, or who are neurodivergent or require pregnancy-related support.