Job Description
- 5-7 years in Customer Success in SaaS
- Experience with technical products in Korea
- Commercial experience (renewals, expansion)
- Strong builder mindset
- Exceptional communication skills
- Analytical and problem-solving skills
- Fluent in Korean and English
- Annual professional development stipend
- Annual social travel stipend
- Annual company offsite
- Monthly co-working stipend
This role is remote and can be executed across Korea.
About ElevenLabs
ElevenLabs is a research and product company defining the frontier of Audio AI. Millions of individuals use ElevenLabs to read articles, voice over their videos, and reclaim voices lost from disability. And the leading developers and enterprises use ElevenLabs to create Conversational AI agents for support, sales, and education.
ElevenLabs launched in January 2023 with the first AI model to cross the threshold of human-like speech. In January 2025, we raised a $180 million Series C round, valuing ElevenLabs at $3.3 billion. The round was co-led by Andreessen Horowitz and ICONIQ Growth, with continued support from the leading names in tech, including Nat Friedman, Daniel Gross, Instagram co-founder Mike Krieger, Oculus VR co-founder Brendan Iribe, DeepMind and Inflection co-founder Mustafa Suleyman, and many others.
ElevenLabs is only 2 years old and scaling rapidly. We are just getting started. If you want to work hard and have an incredible impact, we would love to hear from you.
How we work
High-velocity: Rapid experimentation, lean autonomous teams, and minimal bureaucracy.
Impact not job titles: We don’t have job titles. Instead, it’s about the impact you have. No task is above or beneath you.
AI first: We use AI to move faster with higher-quality results. We do this across the whole company—from engineering to growth to operations.
Excellence everywhere: Everything we do should match the quality of our AI models.
Global team: We prioritize your talent, not your location.
What we offer
Learning & development: Annual discretionary stipend towards professional development.
Social travel: Annual discretionary stipend to meet up with colleagues each year, however you choose.
Annual company offsite: We bring the entire company together at a new location every year.
Co-working: If you’re not located near one of our main hubs, we offer a monthly co-working stipend.
About the role
Be part of an early CS team with endless opportunities for impact . You’ll partner with the CS team to help develop a scalable CS playbook and framework that supports the cultural and business needs of our customers in Korea
Build, maintain and own strong relationships with a book of 50 enterprise clients in Korea
Play a key role in onboarding new clients and driving long term adoption of multiple products
Monitor customer usage and adoption of our products to identify areas for improvement or revenue expansion.
Own expansion and renewal of accounts within your book of business - this is a commercial role
Own your customer success KPIs (NRR/GRR) and contribute to CS OKR goals
What you bring
5-7 years of previous experience in Customer Success in a fast paced, SaaS organisation.
Experience demonstrating and unlocking value for customers in Korea with technical, mission critical products (such as conversational AI)
Commercial experience - you will own renewals and expansion for your book of business, driving towards best in class NRR results
Demonstrates a strong builder mindset with a relentless focus on customer excellence and scalable product solutions.
Exceptional communicator with the ability to establish, nurture, and maintain relationships across all levels of customer organizations, including complex stakeholder environments.
Strong analytical thinker and creative problem-solving skills to address diverse customer challenges and drive optimal outcomes
Must be fluent in Korean and English
