Customer Success Manager, District Team
Job Summary
Job Description
- Extensive experience with educational leaders (districts, agencies)
- Familiarity with educational funding sources and programs
- Understanding of education policies impacting district decisions
- Proven ability to navigate regional priorities for renewals and expansion
- Own the renewal process and drive growth within your book of business
- 100% healthcare coverage for you and your dependents
- Competitive compensation
- Unlimited PTO and flexible remote and hybrid work
- Additional health, financial, and professional development benefits
3 skills required
Job Details
What you'll do…
- Own the Renewal Process: Proactively manage and drive renewals for your district accounts, ensuring a seamless and positive experience to maintain long-term partnerships.
- Strategic Stakeholder Engagement: Build and nurture relationships with key customer stakeholders to identify their priorities, address concerns, and highlight the value of our solutions.
- Deliver Value-Driven Conversations: Regularly demonstrate the ROI and impact of our products by aligning customer goals with our platform's capabilities to reinforce the value proposition.
- Mitigate Churn Risks: Identify at-risk accounts early through health checks and engagement signals, and implement tailored action plans to re-engage and retain them.
- Uncover Growth Opportunities: Partner with customers to identify ways to expand adoption, upsell additional offerings, and drive deeper product usage that aligns with their strategic objectives.
- Collaborate for Success: Work cross-functionally with Sales, Onboarding, and Support teams to ensure customers achieve success and meet milestones that lead to retention and growth.
- Track & Report Progress: Monitor key metrics (e.g., product adoption, usage, health scores) to track progress, report outcomes, and guide conversations that drive retention and expansion.
- Drive increased product usage within your book of business (BoB), identifying and supporting low-usage accounts to maximize their engagement.
- Initiate proactive outreach to encourage and boost product adoption.
- Maintain regular engagement through various touchpoints throughout the customer journey
- Capture and document insights from interactions, contributing to the voice of the customer (VOC) initiatives to inform and enhance our offerings.
Must have’s...
- Extensive experience or strong relationships with educational leaders, including districts, regional education agencies, or charter organizations.
- Familiarity with funding sources, including state and federal programs such as Title funding, ESSER allocations, and other grant opportunities.
- Understanding of education policies and legislation that impact district and school decision-making, with the ability to anticipate and respond to challenges or opportunities.
- Proven ability to navigate and leverage regional priorities to support customer renewals and drive expansion efforts across school districts.
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About The Company
Quizizz is a teaching platform that lets you deliver instruction that's relevant for every student with a boost from AI. With Quizizz, educators can plan engaging yet rigorous quizzes, lessons, or activities for any grade level or subject in minutes.
With over 50 million users across 150 countries, our global platform has been empowering educators to motivate and engage learners around the globe since its inception. We started by building features to gamify learning and make different assessments engaging and fun.
Today, educators can plan their content in seconds, not weekends, with Quizizz AI and our vast library of over 400 million questions while having the flexibility to accommodate every student's needs with read-aloud, audio responses, translation, and leveled text. Keeping our core of motivating every learner, we offer multiple gamified-for-growth elements such as Power-ups, Team Mode, Leadership Boards, etc.
Our platform is secure, with multiple platform integrations, SSO, and relevant offerings available for schools and districts.
We make it possible. Teachers make it personal.
Join our mission at www.quizizz.com and use your ideas to shape the future of learning.
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