Customer Success Trainer
Job Description
- Experience with venue promotions
- Cash-flow analysis & reconciliation
- Epic customer service
- Gaming venue operational knowledge
- Advanced MS Office skills
- Training program delivery experience
- Exceptional communication skills
- Salesforce experience
Our Customer Experience Solutions (CXS) team delivers the world’s greatest content, transformational platforms and market leading services to our customers. The CXS team offers customers a suite of tailored venue management solutions including technology platforms, patron engagement systems, analytics and business solutions as well as training and technical support. As a Customer Success Trainer you will conduct functional and technical system product training using various delivery methods (Face to face, Zoom, Telephone & via Remote desktop).
You will leverage your prior industry experience around the day-to-day operational activities of gaming venues with a focus on Gaming, Marketing, Membership, Cashflow, back of house procedures and digital content management.
What You'll Do
Provide on-site pre and post installation training and support for Aristocrats Venue Management Systems, Applications, and web-based products
Develop structured training courses and supporting documentation
Develop and maintain strong customer relationships
Manage customer enquires and ensure all information is logged in Salesforce
Assist with Operational Acceptance Testing (OAT) on new and existing products
Work with sales on new bids and tenders
Work effectively with customers, product developers, customer support and sales to provide innovative and sound instructional solutions to ensure effective use of company products
Manage Client calls utilising our Call Management System (Salesforce)
What We're Looking For
Epic customer service skills
A love for helping people and an appetite to learn
Knowledge of Casino and/or club operational procedures and gaming knowledge is highly desired
Advanced knowledge of Microsoft Word, Excel, and Power Point
Experience in venue promotions including, building promotions, marketing, draws and use of a kiosk would be highly regarded
Hands-on experience in the delivery of formal training programs
Exceptional presentation, organizational, oral, and written communication skills, including the ability to write training and procedural documentation
Demonstrated ability to work collaboratively and with a team
Proven application/technical training experience ideally within the gaming environment and in particular, cash-flow analysis and reconciliation procedures
We work flexibly here at Aristocrat and have a hybrid work model. This role will require you to be on-site at customer venues from time to time as well as the ability to work from the office or home. This role can be located in Sydney, Newcastle or Canberra
Company Summary
Aristocrat Interactive
Aristocrat Interactive is Aristocrat Leisure Limited’s (ASX:ALL) regulated online Real Money Gaming (RMG) business and was formed in 2024 when the Anaxi and NeoGames businesses (Anaxi, NeoGames, Aspire Global, BtoBet, and Pariplay) came together. The business is an industry leader in content and technology solutions for online RMG, with a full-service offering that includes content, proprietary technology platforms and a range of value added services across iLottery, iGaming and Online Sports Betting (OSB).
About Aristocrat
Aristocrat Leisure Limited (ASX: ALL) is a leading gaming content creation company powered by technology to deliver industry-leading casino games together with mobile games and online real money games, collectively entertaining millions of players worldwide, every day. Headquartered in Sydney, Australia, Aristocrat has three operating business units, spanning regulated land-based gaming (Aristocrat Gaming), mobile games publishing (Pixel United) and regulated online real money (Aristocrat Interactive). Our team of over 8,500 people across the globe are united by our company mission to bring joy to life through the power of play.
Our Values
All about the Player
Talent Unleashed
Collective Brilliance
Good Business Good Citizen
Travel Expectations
Up to 25%
