Customer Support Agent with English and Japanese

1 Month ago • 1 Years + • Customer Service

Job Summary

Job Description

Amber is seeking talented individuals to join their team as Player Support agents for a live game. The role involves assisting players with account settings, gameplay, purchasing, and basic troubleshooting. The company emphasizes a culture of continuous improvement and values its employees. Agents will also gather player feedback to enhance the game experience. Key responsibilities include providing support, diagnosing and solving problems, staying updated on game changes, and maintaining productivity and quality targets. The role requires excellent communication skills, a passion for user experience, and the ability to work in a fast-paced, changing environment.
Must have:
  • High fluency in Japanese (written and spoken)
  • High fluency in English (written and spoken)
  • Excellent written and verbal communication skills
  • At least 1 year of customer service/player support experience
  • Experience with contact center processes and tools
  • Comfortable with fast-paced environments
  • Knowledge of video games
Good to have:
  • Technical support experience
  • iOS/Android/Switch/PlayStation/PC experience
  • Ability to work in a multicultural environment
  • Game support knowledge
Perks:
  • Fun and dynamic industry
  • Additional Days Off
  • Professional and friendly work environment
  • Attractive salary package with private medical services
  • Awesome and talented colleagues
  • Support from teammates
  • Access to training and learning programs

Job Details

About us: 

At Amber, we're always on the hunt for the most talented individuals in the industry to join our team. We're dedicated to delivering top-notch service to our customers and know that our employees are key to making that happen. We offer attractive compensation packages and plenty of chances to grow with us, and we're always on the lookout for ways to do things better. Our team works together towards common goals and we value each member's contributions to our mission of continuous improvement and innovation. 

About the role:

As a Player Support agent, you will be supporting the players of a Live game, assisting them with queries regarding account settings, gameplay, purchasing, basic troubleshooting, and other miscellaneous game-related question they may have. 

Of course, we are not limiting ourselves just to this, as we want to be as close as we can to the community and listen and gather their valuable feedback when they reach out to us.  

First and foremost, one of our core values is Culture, and this is reflected in our daily activities. 

We value each one of our players and we like to consider ourselves as their trusty friends and be there for them whenever they need us.  We are devoted to giving our partners incomparable services by demonstrating exceptional quality, understanding cultural differences, and showing empathy, proactiveness, and resourcefulness. 

The Quest:
  • Provide support and answer inquiries for Live Players. 

  • Gather relevant data from the players, understand the root cause, and offer personalized solutions. 

  • Constantly keeping yourself updated in terms of game/features/design/procedural changes. 

  • Be in tune with the project’s productivity and quality targets. 

  • Carefully check the backlog and report negative trends as soon as possible. 

  • Maintain healthy KPI results on a daily/weekly/monthly basis. 

The Skills: 
  • High level of fluency in written and spoken Japanese. 

  • High level of fluency in written and spoken English. 

  • Excellent written and verbal communication skills. 

  • At least 1 year of working experience in customer service, player support, or contact center. 

  • Hands-on experience with contact center processes, tools, and multilingual support. 

  • Innovative and passionate about delivering the best user experiences possible. 

  • Ability to diagnose and solve problems with varying complexity, using multiple tools or knowledge bases. 

  • Must be experienced and comfortable with working in a fast-paced environment dealing with constant change. 

  • Video games knowledge. 

  • Technical support experience in a customer-focused role is preferred, but not essential. 

Tools: 
  • Helpshift 

  • Zendesk 

  • Slack / Zoom 

  • MS Office Suite 

Nice to have: 
  • iOS/Android/Switch/PlayStation/PC experience. 

  • Ability to work in a multicultural environment. 

  • Game support knowledge. 

The Reward: 
  • A fun and dynamic industry where you can make a difference. 

  • Additional Days Off - according to Amber’s internal policy.  

  • Professional and friendly work environment. 

  • An attractive salary package with private medical services. 

  • Awesome and talented colleagues. 

  • Support from all your teammates. 

  • Access to training and learning programs. 

Similar Jobs

NinjaVan - Key Account Manager (FMCG)

NinjaVan

Ho Chi Minh City, Vietnam (On-Site)
1 Month ago
Philips - Clinical Application Specialist

Philips

Graz, Styria, Austria (On-Site)
2 Months ago
Zinnia - Associate I, Carrier Solutions

Zinnia

Topeka, Kansas, United States (Hybrid)
1 Month ago
world relief - Clinical Supervisor

world relief

Sacramento, California, United States (On-Site)
3 Months ago
Assystems - Digitalization Engineer

Assystems

Gurugram, Haryana, India (On-Site)
9 Months ago
deel. - Customer Success Manager, Deel IT

deel.

Canada (Remote)
2 Weeks ago
Harvey - Enterprise Customer Success Manager, Germany

Harvey

Germany (Remote)
2 Weeks ago
Miro - Scaled Customer Success Manager, Japan

Miro

Tokyo, Japan (On-Site)
3 Weeks ago
playrix  - Customer Support Representative (German and Russian)

playrix

Montenegro (Remote)
9 Months ago
Workato - Senior Customer Success Manager

Workato

Vancouver, British Columbia, Canada (On-Site)
2 Weeks ago

Get notifed when new similar jobs are uploaded

Similar Skill Jobs

Tesla - Building and Infrastructure Supervisor

Tesla

Brandenburg, Germany (On-Site)
6 Months ago
Western Digital - Staff Engineer - Spacing, Tribology Characterization and Test Development

Western Digital

Biñan, Calabarzon, Philippines (On-Site)
2 Weeks ago
Sika Group - Maintenance Technician

Sika Group

Duluth, Georgia, United States (On-Site)
2 Months ago
ISS Stoxx - Primary Market Research - Lead

ISS Stoxx

Mumbai, Maharashtra, India (On-Site)
3 Months ago
Alpha Sense - Equity Research Associate

Alpha Sense

Canada (Remote)
1 Month ago
Capgemini - Business Advisor - A

Capgemini

Mumbai, Maharashtra, India (On-Site)
2 Months ago
Zones - Project Manager 1

Zones

Islamabad, Islamabad Capital Territory, Pakistan (On-Site)
2 Months ago
Car Gurus - Senior Revenue Accountant

Car Gurus

Boston, Massachusetts, United States (Hybrid)
3 Weeks ago
Tide - Escalations Associate with German

Tide

Sofia, Sofia City Province, Bulgaria (Hybrid)
2 Months ago
Expedia - Regional HR Manager

Expedia

Paris, Île-de-France, France (On-Site)
1 Year ago

Get notifed when new similar jobs are uploaded

Jobs in Bucharest, Romania

Veeam Software - Customer Success Representative, Inside Com (Nordics)

Veeam Software

Bucharest, Romania (On-Site)
2 Weeks ago
endava - Senior Database Administrator

endava

Bucharest, Bucharest, Romania (On-Site)
2 Months ago
SuperPlay - Senior Unity Developer

SuperPlay

Bucharest, Romania (On-Site)
2 Weeks ago
Playtika - VIP Account Manager

Playtika

Romania (Hybrid)
4 Months ago
Tide - Lead Machine Learning Engineer (MLOps)

Tide

Romania (Remote)
1 Month ago
New Globe - Senior DevOps Engineer

New Globe

Timișoara, Timiș, Romania (Hybrid)
2 Months ago
Crowd Strick - Security Engineer, Observability

Crowd Strick

Bucharest, Bucharest, Romania (Remote)
2 Months ago
Evolution  - Game Presenter

Evolution

Bucharest, Bucharest, Romania (On-Site)
1 Year ago
Veeam Software - Customer Success Representative, Velocity (Italian Speaker) - Fixed Term Contract

Veeam Software

Bucharest, Romania (On-Site)
3 Weeks ago
Qualcomm - Senior Staff Security Infrastructure Software Engineer

Qualcomm

Iași, Iași County, Romania (On-Site)
2 Months ago

Get notifed when new similar jobs are uploaded

Customer Service Jobs

plarium - Player Support Agent, RAID

plarium

Lviv, Lviv Oblast, Ukraine (Remote)
3 Weeks ago
ElevenLabs - Senior Customer Success Manager - India

ElevenLabs

India (Remote)
4 Months ago
Skydance - Systems Support Technician Trainee

Skydance

Madrid, Community Of Madrid, Spain (On-Site)
2 Weeks ago
world relief - Newcomer Support Specialist

world relief

Appleton, Wisconsin, United States (On-Site)
1 Month ago
Thousand Eyes - Customer Success Manager

Thousand Eyes

São Paulo, Brazil (On-Site)
2 Months ago
Accenture - Customer Service Senior Analyst

Accenture

Gurugram, Haryana, India (On-Site)
2 Weeks ago
Daybreak - Customer Service Manager

Daybreak

San Diego, California, United States (On-Site)
3 Months ago
Daybreak Game Company LLC - Customer Service Representative

Daybreak Game Company LLC

San Diego, California, United States (On-Site)
1 Year ago
Cineplex - Customer Support Specialist

Cineplex

Toronto, Ontario, Canada (On-Site)
3 Weeks ago
Workato - Senior Customer Success Manager

Workato

Palo Alto, California, United States (On-Site)
2 Weeks ago

Get notifed when new similar jobs are uploaded

About The Company

Amber is a full-service game development and creative services agency, with offices in Bucharest, Botosani, Craiova, Kyiv, Warsaw, San Francisco, Los Angeles, Guadalajara and Montreal. We're structured as a network of studios with different skills and specializations, delivering top quality services in full game production, co-development, engineering, design, live ops, quality assurance and more.

Manila, Metro Manila, Philippines (Remote)

Bogotá, Bogota, Colombia (Remote)

Guadalajara, Jalisco, Mexico (Remote)

Montreal, Quebec, Canada (Remote)

Guadalajara, Jalisco, Mexico (Remote)

Bucharest, Romania (Remote)

Montreal, Quebec, Canada (Remote)

Bucharest, Romania (Hybrid)

View All Jobs

Get notified when new jobs are added by Amber

Level Up Your Career in Game Development!

Transform Your Passion into Profession with Our Comprehensive Courses for Aspiring Game Developers.

Job Common Plug