Customer Support

1 Day ago • 1-3 Years

Job Summary

Job Description

Plays an important role in the Organization by providing support to more senior service delivery professionals. Works on tasks/matters of limited complexity. Gains experience of the service desk processes. Participates in meeting critical key measurement targets of the team. Collaborates with other team members in continuous improvement activities and initiatives focusing on delivering operational quality and efficiency. Provides services according to the Service Delivery scope to meet specific KPIs. Supports delivery of Procurement services into the Business. Maintains a proactive working attitude towards the Client. Has basic knowledge of the Stakeholder community within the work perimeter. Understands the P2P process. Has basic knowledge about cross functional work. Builds knowledge and experience in a number of domains of expertise. Contributes to a positive and collaborative team culture. Identifies, reports and participates in process improvements implementation. Ensures the daily activities are fulfilled properly and timely in accordance with procedures and KPI targets. Demonstrates knowledge of processes and procedures relevant to the function. Accountable for process compliance within the work perimeter. Responsible for a customer focused service towards the client, reacting to client requests and queries in a timely fashion. Continually strives to simplify, standardize and improve processes subject to approval of the senior professional. Continually seeks out ways to improve Client satisfaction. Helps the team to achieve common goals. Is supportive of knowledge and best practice sharing. Acts to overall procurement policies and processes.

Job Details

Plays an important role in the Organization by providing support to more senior service delivery professionals. Works on tasks/matters of limited complexity. Gains experience of the service desk processes. Participates in meeting critical key measurement targets of the team.Collaborates with other team members in continuous improvement activities and initiatives focusing on delivering operational quality and efficiency.
Role OverviewProvides services according to the Service Delivery scope to meet specific KPIsSupports delivery of Procurement services into the BusinessMaintains a proactive working attitude towards the ClientHas basic knowledge of the Stakeholder community within the work perimeterUnderstands the P2P processHas basic knowledge about cross functional workBuilds knowledge experience in a number of domains of expertiseContributes to a positive and collaborative team cultureIdentifies, reports and participates in process improvements implementationGeneral Responsibilities AccountabilitiesEnsures the daily activities are fulfilled properly and timely in accordance with procedures and KPI targetsDemonstrates knowledge of processes and procedures relevant to the function Accountable for process compliance within the work perimeterResponsible for a customer focused service towards the client, reacting to client requests and queries in a timely fashionContinually strives to simplify, standardize and improve processes subject to approval of the senior professionalContinually seeks out ways to improve Client satisfactionHelps the team to achieve common goalsIs supportive of knowledge and best practice sharingActs to overall procurement policies and processes
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About The Company

Capgemini is a global leader in partnering with companies to transform and manage their business by harnessing the power of technology. The Group is guided everyday by its purpose of unleashing human energy through technology for an inclusive and sustainable future. It is a responsible and diverse organization of 350,000 team members in more than 50 countries. With its strong 55-year heritage and deep industry expertise, Capgemini is trusted by its clients to address the entire breadth of their business needs, from strategy and design to operations, fueled by the fast evolving and innovative world of cloud, data, AI, connectivity, software, digital engineering and platforms. The Group reported in 2022 global revenues of €22 billion.


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