Customer Support Specialist

2 Months ago • All levels • Customer Service

Job Summary

Job Description

As a Customer Support Specialist at Blink Health, you will receive inbound phone calls to address issues for patients, doctors, and insurers, ensuring accurate support for pharma programs and directing to appropriate teams. You'll be expected to meet performance targets, document call information, utilize knowledge base materials, and maintain patient confidentiality. You will also provide feedback to management to help improve the product and patient experience. This role is on-site and requires availability for various shifts including some Saturdays, with the ability to adapt to changing business needs.
Must have:
  • High school diploma or GED required
  • Customer service experience is needed.
  • Strong verbal and written communication skills.
  • Ability to work in a team and cross-functionally.
Good to have:
  • Healthcare, pharmacy, or other relevant industry experience is preferred.
  • Strong technical skills and analytical ability.
  • A passion for providing top-notch patient care.
  • Strong technical aptitude and ability to learn new software.
Perks:
  • Medical, dental, and vision insurance plans
  • 401(k) retirement plan
  • Daily snack stipend for onsite marketplace
  • Pre-tax transit benefits and free onsite parking

Job Details

Company Overview:

Blink Health is the fastest growing healthcare technology company that builds products to make prescriptions accessible and affordable to everybody.  Our two primary products – BlinkRx and Quick Save – remove traditional roadblocks within the current prescription supply chain, resulting in better access to critical medications and improved health outcomes for patients. 

BlinkRx is the world’s first pharma-to-patient cloud that offers a digital concierge service for patients who are prescribed branded medications. Patients benefit from transparent low prices, free home delivery, and world-class support on this first-of-its-kind centralized platform. With BlinkRx, never again will a patient show up at the pharmacy only to discover that they can’t afford their medication, their doctor needs to fill out a form for them, or the pharmacy doesn’t have the medication in stock. 

We are a highly collaborative team of builders and operators who invent new ways of working in an industry that historically has resisted innovation. Join us!

Responsibilities:

  • Receive inbound phone calls to resolve routine and new issues with patients, doctors and insurers
  • Provide patient care to accurately support pharma programs and triage to appropriate teams when required
  • Strive to meet and exceed structured performance targets. 
  • Document all call information and data discovery according to operating procedures
  • Utilize Knowledge Base materials as a foundation for resolving inquiries 
  • Maintain confidentiality of patient and proprietary information
  • Develop a working knowledge of company related security and privacy practices.
  • Participate in continued education on product changes, new features and product launches
  • Help improve the patient experience by sharing feedback with management to further develop the product, materials and processes 

Location/Hours

  • Full time hourly, on-site in Pittsburgh (Robinson)
  • Availability for Monday-Friday across various 8 hours shifts : 8am- 4pm EST , 9am- 5pm EST, 1pm- 9pm EST
  • OR open for availability for 4 day 10 hour shifts from 11am- 9 pm EST
  • Availability for rotating Saturday shifts 9am-5pm
  • Scheduling flexibility, as your schedule may change over time according to business needs 

Benefits

  • Medical, dental, and vision insurance plans that fit your needs
  • 401(k) retirement plan
  • Daily snack stipend for onsite marketplace
  • Pre-tax transit benefits and free onsite parking

Requirements:

  • High school diploma or GED required, Bachelor’s degree strongly preferred
  • Customer service experience required
  • Healthcare, pharmacy or other relevant industry experience strongly preferred
  • Strong verbal and written communication skills
  • Sound technical skills, analytical ability, good judgment, and strong operational focus
  • A passion for providing top-notch patient care
  • Ability to work with peers in a team effort and cross-functionally
  • Strong technical aptitude and ability to learn complex new software

#blinkindeed

Why Join Us:

It is rare to have a company that both deeply impacts its customers and is able to provide its services across a massive population.  At Blink, we have a huge impact on people when they are most vulnerable: at the intersection of their healthcare and finances. We are also the fastest growing healthcare company in the country and are driving that impact across millions of new patients every year.  Our business model not only helps people, but drives economics that allow us to build a generational company. We are a relentlessly learning, constantly curious, and aggressively collaborative cross-functional team dedicated to inventing new ways to improve the lives of our customers.

We are an equal opportunity employer and value diversity of all kinds. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Similar Jobs

Motorola solutions - Channel Sales Executive - Video Security & Access Control

Motorola solutions

San Antonio, Texas, United States (On-Site)
2 Months ago
Discord - Senior Learning Experience Partner

Discord

San Francisco, California, United States (On-Site)
1 Month ago
Hawkeye Innovations - Data Processing Assistant

Hawkeye Innovations

Atlanta, Georgia, United States (On-Site)
3 Months ago
Adyen - Engineering Manager - Onboarding Experience

Adyen

Chicago, Illinois, United States (On-Site)
2 Months ago
kaizen gaming  - Social Media Manager (Danish Market)

kaizen gaming

Sliema, Malta (Hybrid)
4 Weeks ago
QS Quacquarelli Symonds  - Customer Success Specialist

QS Quacquarelli Symonds

(Remote)
2 Months ago
Star schema - Customer Service Representative

Star schema

Los Lunas, New Mexico, United States (On-Site)
3 Weeks ago
HCL Tech - Senior Customer Service Representative

HCL Tech

Noida, Uttar Pradesh, India (On-Site)
2 Weeks ago
Amber - Customer Support Agent with English and Chinese

Amber

Montreal, Quebec, Canada (Remote)
1 Month ago
USE Insider - Customer Support Specialist - Istanbul

USE Insider

Istanbul, İstanbul, Türkiye (Hybrid)
9 Months ago

Get notifed when new similar jobs are uploaded

Similar Skill Jobs

NinjaVan - Assistant Manager, Field Sales (B2B)

NinjaVan

Bangkok, Bangkok, Thailand (On-Site)
9 Months ago
Evolution  - Technical Compliance Team Lead (CMP)

Evolution

St. Julian's, Malta (On-Site)
5 Months ago
PwC - Senior Associate II - Internal Audit

PwC

Karachi, Sindh, Pakistan (On-Site)
9 Months ago
Philips - Software Engineering Manager

Philips

Farnborough, England, United Kingdom (On-Site)
1 Month ago
Dave Ramsey - Senior Copywriter

Dave Ramsey

Franklin, Tennessee, United States (On-Site)
1 Month ago
zoox - Machine Learning Engineer - Perception Semantics

zoox

Foster City, California, United States (Hybrid)
2 Months ago
Demandbase - Sales Development Representative

Demandbase

Austin, Texas, United States (Hybrid)
1 Month ago
InMobiInMobi - Senior Manager Demand Partnerships

InMobiInMobi

London, England, United Kingdom (On-Site)
1 Month ago
Tencent - Senior Regional Manager of Tencent Overseas Payments

Tencent

Washington, United States (On-Site)
4 Months ago
PwC - Senior Associate GenAI S/W Engineer

PwC

Bengaluru, Karnataka, India (On-Site)
1 Month ago

Get notifed when new similar jobs are uploaded

Jobs in Pittsburgh, Pennsylvania, United States

Sailpoint - Strategic Account Executive

Sailpoint

New York, United States (Remote)
1 Month ago
Infosys - Java Full Stack Microservices Developer - Technology Lead

Infosys

Richardson, Texas, United States (On-Site)
1 Month ago
Blue wire software - Delivery Driver

Blue wire software

Tucson, Arizona, United States (On-Site)
3 Weeks ago
Apple - AI/ML Readiness Program Manager

Apple

Cupertino, California, United States (On-Site)
1 Month ago
Cognite - Director of FP&A

Cognite

Phoenix, Arizona, United States (Hybrid)
2 Months ago
2K - Creative Director, Sports

2K

Novato, California, United States (Hybrid)
2 Months ago
Apple - Location Software Engineer

Apple

Cupertino, California, United States (On-Site)
1 Month ago
Synechron - Agentic Engineer

Synechron

Charlotte, North Carolina, United States (On-Site)
1 Month ago
Epic Games - Senior Animator

Epic Games

Cary, North Carolina, United States (On-Site)
5 Months ago
zoox - Senior/Staff Software Engineer - Motion Planning

zoox

Foster City, California, United States (Hybrid)
9 Months ago

Get notifed when new similar jobs are uploaded

Customer Service Jobs

Star schema - Customer Service Representative

Star schema

Long Beach, California, United States (On-Site)
4 Weeks ago
Simcorp - Customer Support Consultant

Simcorp

Manila, Metro Manila, Philippines (Hybrid)
2 Months ago
appzen - L2 Technical Consultant - Global Support

appzen

Pune, Maharashtra, India (Hybrid)
4 Months ago
USE Insider - Customer Success Manager

USE Insider

Istanbul, İstanbul, Türkiye (On-Site)
9 Months ago
Behaviour Interactive - Desktop Support Technician

Behaviour Interactive

Montreal, Quebec, Canada (On-Site)
1 Month ago
Star schema - Customer Service Representative

Star schema

Stephenville, Texas, United States (On-Site)
1 Month ago
Unbroken Studios - Customer Service Representative

Unbroken Studios

Charlotte, North Carolina, United States (On-Site)
3 Weeks ago
Intelerad - System Support Specialist I

Intelerad

Australia (Remote)
1 Month ago
Whatnot - Customer Experience Agent (German or Dutch Speaking)

Whatnot

Dublin, County Dublin, Ireland (Remote)
8 Months ago
Safe security - Customer Success Advisor

Safe security

London, England, United Kingdom (Remote)
1 Month ago

Get notifed when new similar jobs are uploaded

About The Company

Blink Health is the fastest growing healthcare technology company that builds products to make prescriptions accessible and affordable to everybody. Our two primary products – BlinkRx and Quick Save – remove traditional roadblocks within the current prescription supply chain, resulting in better access to critical medications and improved health outcomes for patients. BlinkRx is the world’s first pharma-to-patient cloud that offers a digital concierge service for patients who are prescribed branded medications. Patients benefit from transparent low prices, free home delivery, and world-class support on this first-of-its-kind centralized platform.

Chesterfield, Missouri, United States (On-Site)

Pittsburgh, Pennsylvania, United States (On-Site)

Chesterfield, Missouri, United States (On-Site)

New York, United States (On-Site)

New York, United States (On-Site)

Pittsburgh, Pennsylvania, United States (On-Site)

New York, United States (On-Site)

Boise, Idaho, United States (On-Site)

India (On-Site)

Pittsburgh, Pennsylvania, United States (On-Site)

View All Jobs

Get notified when new jobs are added by Blinkhealth

Level Up Your Career in Game Development!

Transform Your Passion into Profession with Our Comprehensive Courses for Aspiring Game Developers.

Job Common Plug