Customer Support Specialist

iRacing.com Motorsport Simulations, LLC, the world’s leading and most authentic PC-based racing simulation, is seeking a detail-oriented and customer-focused Customer Support Specialist to join our team. In this role, you will assist customers by troubleshooting technical issues, answering product-related inquiries, and ensuring a positive user experience. You will work closely with cross-functional teams.

Key Responsibilities

• Provide first and second-level technical support via email, chat, or phone.
• Troubleshoot hardware/software issues, bugs, and system errors for end users.
• Escalate complex problems to the appropriate internal teams.
• Assist with onboarding and training for new customers, including system set up and configuration.
• Stay up to date on product updates, new features, and technical documentation.
• Maintain high customer satisfaction by resolving issues quickly and professionally.
• Document support cases, common issues, and solutions in the knowledge base.
• Collect user feedback and report recurring issues to product/engineering teams.

Qualifications

• Associate or bachelor’s degree in computer science, IT, or a related field – or equivalent practical experience.
• 1-3 years of experience in technical support, help desk, or customer-facing IT role.
• Strong knowledge of operating systems and web browsers.
• Excellent communication and people skills.
• Strong analytical and problem-solving abilities.
• Works well in a team environment

Skills and Competencies

• Customer-first attitude with a passion for helping others.
• Ability to prioritize and manage multiple tasks in a demanding environment.
• Technical aptitude and a willingness to quickly learn new systems.
• Patience and professionalism when collaborating with non-technical users.

Compensation & Benefits

In addition to competitive pay and benefits, we offer the opportunity to be part of a dedicated customer support team that values the customer experience.

Benefits Include

• Health, dental, vision, and life insurance
• 401(k) and discretionary employer match
• Paid time off (vacation, personal, sick, and holidays)

Location, Working Conditions, & Eligibility

• This position is remote within the United States. Primarily desk-based work with frequent use of email, chat, and virtual meeting tools. This position is full-time, and the days worked will be one of the following shifts:
• Thursday – Monday
• Friday – Tuesday
• or a shorter work week if desired: Friday – Monday.
• Candidates must be legally authorized to work in the United States at the time of application.
• We are unable to sponsor visas, or work permits for this role.
• Please submit a cover letter and resume to HR@iRacing.com.