Customer Support Specialist

About Us

Sensibull is India's first and largest Options Trading Platform.

Sensibull is funded by Rainmatter, the investment arm of Zerodha, the largest stockbroker in India. We have tied up with the 4 biggest brokers in India, and many more in the top 10, making it one of the largest platforms in the trading space in India.

We are a profitable, product-focused, engineering-heavy, high-ownership team of 41 people.

The Role

• You'll be the first point of contact for customer inquiries and concerns, providing assistance and resolving issues with professionalism and empathy.
• Our mission is to go above and beyond in every customer interaction. We don't aim to meet customer expectations; we strive to exceed them.
• If you're passionate about helping customers and thrive in a fast-paced environment, we want you to be a part of our dedicated team.
• The nature of support in Sensibull is fairly intellectual in nature, this is not a routine support role

Responsibilities

• Complete ownership - from initial user contact to cross-team coordination and ticket resolution
• Provide customer insights, and share user feedback to tech and product teams for feature improvements
• Report bugs and escalate it to tech and product
• Maintain in-depth knowledge of our platform to effectively assist customers
• Assist in creating and updating customer support documentation and resources

Requirements

• Patience, maturity, genuine empathy and commitment to help customers
• Excellent written communication skills in English
• Previous experience in customer support is a plus
• Curiosity and hunger to learn new subjects, concepts, and ideas
• Proactive attitude and a strong track record of completing tasks and projects
• Openness to feedback, drive for personal growth, and commitment to continuous self-improvement

Culture

• Work: Fast-paced with a steep learning curve, intellectually stimulating and challenging
• Team: Close-knit, hardworking, supportive
• Company: Flat organisation with no hierarchy