Customer Support Technician, Solar/PV
7 Months ago • 2 Years +
Job Description
The Customer Support Technician will assist homeowners and installers by resolving technical issues via phone and email. Responsibilities include tracking and documenting customer cases, collaborating with technicians to resolve complex issues, and updating the support knowledge base. The role requires continuous learning of PV systems and industry trends. The technician will be empowered to monitor, control, and troubleshoot PV systems, ensuring customers experience peak performance. This role offers opportunities for growth and career development within a fast-growing, innovative clean energy company. This role is about providing top-tier customer support to help customers get the most out of their innovative Enphase solar PV systems.
Good To Have:
- Bachelor’s degree or equivalent work experience is preferred.
- Understanding of electrical systems, PV knowledge is a plus.
- Familiarity with MS Office, and Salesforce is an advantage.
Must Have:
- Minimum 2 years of experience in customer support or relevant role.
- Fluency in English (minimum B2 level) and Dutch, German or French (C1 level).
- Exceptional verbal and written communication skills.
- Highly organized, process-driven, comfortable in a fast-paced environment.
Perks:
- Challenging role in a growing industry.
- Competitive compensation & benefits including bonuses and stock shares.
- Collaborative work environment.
- Training & professional development.
- Career growth opportunities.
- Hybrid work options after initial training.
Enphase Energy is a global energy technology company and leading provider of solar, battery, and electric vehicle charging products. Founded in 2006, Enphase transformed the solar industry with our revolutionary microinverter technology, which turns sunlight into a safe, reliable, resilient, and scalable source of energy to power our lives. Today, the Enphase Energy System helps people make, use, save, and sell their own power. Enphase is also one of the fastest-growing and innovative clean energy companies in the world, with more than 76 million products installed across more than 150 countries.
We are building teams that are designing, developing, and manufacturing next-generation energy technologies and our work environment is fast-paced, fun, and full of exciting new projects.
About the role
At Enphase, we pride ourselves on providing top-tier customer support to help our customers get the most out of their innovative Enphase solar PV systems. We’re looking for passionate Customer Support Technicians to join our team in Lyon and contribute to the solar energy revolution. With cutting-edge technology at your fingertips, you’ll be empowered to monitor, control, and troubleshoot PV systems, ensuring our customers experience peak performance.
If you’re excited about renewable energy and want to make a meaningful impact, this role offers incredible opportunities for growth, learning, and career development.
What you will do
- Enhance customer experience: Assist homeowners and installers by resolving technical issues and providing support during commissioning via phone and email.
- Case management: Track and document customer cases, ensuring timely follow-up.
- Collaborative problem solving: Work closely with Enphase Field Service Technicians and Field Applications Engineers to resolve complex issues.
- Knowledge building: Utilize and update our support knowledge base, while continuously advancing your understanding of PV systems and technologies.
- Continuous learning: Stay on top of the latest industry trends and developments to ensure our customers always receive expert-level guidance.
What you bring
- Experience: A minimum of 2 years of experience in customer support or a relevant technical role.
- Education: A bachelor’s degree or equivalent work experience is preferred.
- Language skills: Fluency in English (minimum B2 level) and at least one of the following languages at C1 level - Dutch or German or French.
- Communication: Exceptional verbal and written communication skills with the ability to clearly explain technical concepts.
- Organizational skills: Highly organized, process-driven, and comfortable in a fast-paced, results-oriented environment.
- Tech savvy: Understanding of electrical systems (PV knowledge is a plus). Familiarity with MS Office, and Salesforce is an advantage.
- Ownership & initiative: A proactive, problem-solving mindset with the ability to take responsibility for tasks from start to finish.
What we offer
- Challenging role in a growing industry: Join a rapidly growing, international company at the forefront of the photovoltaic industry.
- Competitive compensation & benefits: Enjoy a competitive salary, quarterly performance bonuses, company stock shares, and other benefits.
- Collaborative work environment: Work in a vibrant, multicultural team alongside colleagues from various countries.
- Training & professional development: Begin with comprehensive training and benefit from ongoing professional development opportunities.
- Career growth: We offer opportunities for advancement, with pathways into more technical roles or leadership positions as you grow within the company.
- Hybrid work options: After completing your initial training, enjoy the flexibility of a hybrid work setup.
If you are passionate about advancing a more sustainable future, this is the perfect time to join Enphase!
Please submit all CV-s in English.
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