Data Acquisition and Quality Admin

Why QS?

At QS, we believe that work should empower you. That’s why we foster a flexible working environment that encourages every employee to own their career whilst thriving personally and professionally. Our company values underpin everything we do – we collaborate, respect and support each other.

It’s our mission to empower motivated people around the world to fulfil their potential through higher education, ensuring that everyone has access to opportunities that change lives.

Our diversity makes us stronger. By sharing our experiences, we learn from one another and achieve more together, driving progress across the sector.

At QS, you’ll be responsible for implementing real change in the international higher education landscape. You’ll take on meaningful challenges that see a positive impact across the business and the wider sector.

We’re confident you’ll feel right at home here. QS was named as one of Newsweek’s Top 100 Most Loved Workplaces® in the UK (October 2023), recognising the respect, trust and appreciation that drive our culture every day. And as a gold-accredited Investors in People organisation – putting us among the top 28% of workplaces globally – it’s official: QS is a place where everyone can thrive.

As a Data Acquisition and Quality Admin, this is what you’ll be doing:

The Data Acquisition and Quality Admin is required to proactively enhance business processes that involve student data and help optimise the student lifecycle. You will co-manage student data quality improvement processes and projects that will maximise conversion rates, operational efficiency, revenue enhancement and client satisfaction.

Role responsibilities:

• Respond to request to source new data assets, evaluate their relevance, quality, and reliability.
• Collaborate with the wider data teams to integrate acquired data into the organisation’s data systems.
• Gather data requirements from internal stakeholders and ensure acquired data meets business needs.
• Maintain QS data acquisition logs including detailed documentation of data sources, acquisition processes, and data quality measures.
• Deliver accurate and timely data processing, transformation, and input, including monitoring data integration flows, to enable data integrity in enquiry management and conversion activities.
• Manage a queue of data requests using internal systems (Jira, ZenDesk, etc), and complete tasks in line with internal service level agreements (SLAs).
• Identify and resolve data quality issues in compliance with data guidelines and protocols, within any systems used, and other integrated systems.
• Responsible for data monitoring, matching and reconciliation processes as required.
• Proactively identify and implement automation in data processing to increase process efficiency, reduce errors and improve operational performance.
• Implement process improvements based on data and insights to streamline and maximise conversion rates, operational efficiency, revenue enhancement and client satisfaction.
• Ensure up-to-date metadata and related business process documentation as required.
• Participate in creating user stories, test cases and other activities to support technical enhancements in student data systems, including any system used and other integrated systems.
• Have a good understanding of client data and mapping of data to QS systems.
• Collaborate with Technology, Client, Student, Marketing, Finance, HR, etc. teams to manage data operations or data quality projects to ensure successful outcomes.
• Update regular reports on data acquisition activities, data quality status, and key performance indicators.
• Adhere and advocate data privacy and confidentiality in line with the company’s Data Governance policies.
• Participate in Data Governance activities as needed.
• Any other additional duties as required.

Key skills and experience:

• Preferably possess at least a Bachelor’s degree and/or above in Information Systems, Computer Science, Mathematics, Statistics, Data Analytics.
• Advanced knowledge of Microsoft Excel is mandatory.
• Highly analytical with strong attention to detail.
• Able to take responsibility and initiative for own work.
• Ensure quality of own work and able to QA team members’ work to ensure whole team delivers quality data.
• Excellent critical thinking and problem-solving skills.
• Familiarity with data tools, BI software, scripting or SQL will be preferable.
• Good communication (English) and interpersonal skills, engaging and collaborative.

So, who are we and what do we do?

QS is the world’s leading provider of services, analytics, insights, and intelligence to the global higher education sector - supporting university excellence across the world. Our student recruitment and enrolment solutions enable universities and business schools to connect with talented individuals seeking to further their academic progress and career development. Our portfolio of professional services includes consultancy, student mobility and academic partnerships management, and branding solutions. We publish highly visible and influential rankings of international universities, including the QS World University Rankings® which reaches a global audience of hundreds of millions of people.

Founded in 1990, our activities span across 50 countries, working with over 2000 of the world’s leading higher education institutions and over 12,000 employers.

Headquartered in London, QS has over 750 employees globally with offices in Australia, Malaysia, India, Romania, Singapore, France, Germany, and the USA. QS keeps growing organically, through acquisition and by recruiting top talent across key regions.

We take investing in our people very seriously.

As standard you will have:

• Competitive base salary
• Access to an annual bonus scheme (for qualifying roles only)
• 20 days annual leave, plus public holidays
• Generous maternity and paternity leave
• Access to an Employee Assistance Programme (EAP) and MiCare health
• A vibrant social environment and multicultural and multinational culture

But that’s not all. Outside of these standard benefits we also offer resources to allow professional growth and wellness initiatives to nurture a healthy mindset:

• Free subscription to the Calm App – the #1 app for sleep, meditation, and relaxation
• A focus on welfare which is led by our global wellness team, with mental health first aiders globally
• Access to a variety of diversity and inclusion initiatives and groups
• Strong recognition and reward programs – including a peer-to-peer recognition platform, quarterly and annual QS Applaud Awards, Connect with your Career annual PD event
• Support for volunteering and study leave
• Free subscription to LinkedIn learning – with over 5000 courses and programmes at your fingertips
• Options to join our outstanding global Mentorship programme
• Brand new breakout and relaxing spaces in office