Data Analytics & Insights Analyst
Job Description
- Utilize analytical techniques on data.
- Extract meaningful insights.
- Surface actionable insights to improve experience.
- Create visually compelling reports.
- Leverage LLMs and generative AI.
- Use text analytics tools (Clarabridge/Qualtrics).
- Work with CX platforms (Qualtrics/Medallia).
- Partner with Experience Management team.
- Stay abreast of industry trends.
Expedia Group brands power global travel for everyone, everywhere. We design cutting-edge tech to make travel smoother and more memorable, and we create groundbreaking solutions for our partners. Our diverse, vibrant, and welcoming community is essential in driving our success.
Why Join Us?
To shape the future of travel, people must come first. Guided by our Values and Leadership Agreements, we foster an open culture where everyone belongs, differences are celebrated and know that when one of us wins, we all win.
We provide a full benefits package, including exciting travel perks, generous time-off, parental leave, a flexible work model (with some pretty cool offices), and career development resources, all to fuel our employees' passion for travel and ensure a rewarding career journey. We’re building a more open world. Join us.
What You'll Do:
As an Experience Management Insight Analyst, you will:
Utilize analytical techniques to examine structured and unstructured data, extracting meaningful insights that contribute to a deeper understanding of the Partner experience.
Surface actionable insights to remove friction points, increase revenue, reduce costs, strengthen relationships, and enhance satisfaction with the Expedia brand.
Create visually compelling and easy-to-understand reports that communicate key findings, trends, and actionable recommendations to various stakeholders.
Leverage emerging technologies — including large language models (LLMs) and generative AI — to accelerate insight production, automate analysis of qualitative data, and uncover deeper patterns across partner interactions.
Leverage text analytics tools like Clarabridge/Qualtrics XM Discover to extract insights from Partner listening posts, survey responses and conversations, uncovering sentiments and trends.
Create robust and repeatable insight production cadence, supporting the Experience Management Insight schedule.
Work with leading CX platforms such as Qualtrics or Medallia to gather Partner feedback, analyze survey data, and derive insights that inform strategic decision-making.
Utilize speech analytics tools to gain valuable insights from Partner interactions, turning raw data into actionable recommendations.
Partner with the wider Experience Management team to produce recommendations that meet stakeholder needs / requirements.
Stay abreast of industry trends, emerging technologies, and best practices in customer experience analytics, contributing to the continuous improvement of our strategies.
Accommodation requests
If you need assistance with any part of the application or recruiting process due to a disability, or other physical or mental health conditions, please reach out to our Recruiting Accommodations Team through the Accommodation Request.
We are proud to be named as a Best Place to Work on Glassdoor in 2024 and be recognized for award-winning culture by organizations like Forbes, TIME, Disability:IN, and others.
Expedia Group's family of brands includes: Brand Expedia®, Hotels.com®, Expedia® Partner Solutions, Vrbo®, trivago®, Orbitz®, Travelocity®, Hotwire®, Wotif®, ebookers®, CheapTickets®, Expedia Group™ Media Solutions, Expedia Local Expert®, CarRentals.com™, and Expedia Cruises™. © 2024 Expedia, Inc. All rights reserved. Trademarks and logos are the property of their respective owners. CST: 2029030-50
Employment opportunities and job offers at Expedia Group will always come from Expedia Group’s Talent Acquisition and hiring teams. Never provide sensitive, personal information to someone unless you’re confident who the recipient is. Expedia Group does not extend job offers via email or any other messaging tools to individuals with whom we have not made prior contact. Our email domain is @expediagroup.com. The official website to find and apply for job openings at Expedia Group is careers.expediagroup.com/jobs.
Expedia is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, religion, gender, sexual orientation, national origin, disability or age.
