Deal Desk Specialist

Welcome to the video-first world

From your everyday PowerPoint presentations to Hollywood movies, AI will transform the way we create and consume content. Today, people want to watch and listen, not read — both at home and at work. If you’re reading this and nodding, check out our brand video.

Despite the clear preference for video, communication and knowledge sharing in the business environment are still dominated by text, largely because high-quality video production remains complex and challenging to scale—until now…

Meet Synthesia

We're on a mission to make video easy for everyone. Born in an AI lab, our AI video communications platform simplifies the entire video production process, making it easy for everyone, regardless of skill level, to create, collaborate, and share high-quality videos. Whether it's for delivering essential training to employees and customers or marketing products and services, Synthesia enables large organizations to communicate and share knowledge through video quickly and efficiently. We’re trusted by leading brands such as Heineken, Zoom, Xerox, McDonald’s, and more. Read stories from happy customers,what 1,200+ people say on G2 and being named as one of the "Top Startups to Bet Your Career On" in 2025!

In 2023, we were one of 7 European companies to reach unicorn status. In February 2024, G2 named us as the fastest growing company in the world. In 2025 we announced our series D funding. In total we’ve raised over $330M in funding from top-tier investors, including NEA, Atlassian Ventures, WiL, PSP Growth, and existing investors such as Accel, Nvidia, Kleiner Perkins, GV and top founders and operators including Stripe, Datadog, Miro, Webflow, and Facebook.

About the role...

Reporting to the Deal Desk Manager, the Deal Desk Specialist will be a key participant in our commercial processes. You will enable salespeople in crafting complex, non-standard commercial proposals; ensure adherence to commercial, legal, security and financial processes; and help build scalable, repeatable processes that allow us to maintain deal velocity.

Responsibilities:

• Enablement
  • Work with our sales and customer success teams to craft commercial proposals for our prospect and customers.
  • Serve as the point of contact and subject matter expert on pricing, discounts, commercial terms, financial guidelines and deal structure.
  • Partner with Ops, Legal and Finance to review or address revenue recognition or commercial contracting concerns for non-standard deal structures.
  • Work with Security to ensure that customer questionnaire and RFP documents are completed accurately and returned on time.
  • Own quote document generation, management and e-signature.
  • Assist stakeholders with other daily requirements, including tooling issues, low-level Salesforce administration etc.
• Process adherence:
  • Ensure adherence to our quote-to-contract processes and policies.
  • Work within defined approval and escalation processes.
  • Act as the point of convergence for all deals, ensuring that users are provisioned correctly, legal documents are properly managed and providing Finance and Accounting teams with context and clarification on complex deal structures and how they are to be treated as it relates to invoicing, revenue recognition etc.
• Process improvement:
  • Identify and implement process improvements that allow deal velocity and process adherence to coexist.

Skills and Experience:

• 2+ years of experience in a Deal Desk or GTM Operations function with a global sales team in a SaaS business.
• Solid understanding and experience with CPQ (configure, price, quote) tools and processes.
• Proven ability to own and run complex deals end-to-end, encompassing commercials, legal, security and finance.
• Solid understanding of SaaS business models and subscription pricing/management.
• Solid understanding of finance and accounting processes as they relate to SaaS, including billing, invoicing, revenue recognition.
• Prior experience with working closely across GTM, Legal, and Finance functions.
• Experience with Salesforce CPQ, Ironclad and Stripe is desirable, but not essential.

You are:

• A fast, flexible team player with a focus on enablement.
• A strong character who can enforce process adherence.
• Highly organized and able to run multiple work streams simultaneously.
• Numerical and analytical.
• Empathetic to the role of a sales professional.
• Based in NYC/EST/CST timezone

At Synthesia we expect everyone to...

• Put the Customer First
• Own it & Go Direct
• Be Fast & Experimental
• Make the Journey Fun

You can read more about this in this public Notion page 

Location: USA EST/CST Time zone

Salary: $70,000 - $90,000 based on experience + stocks

Benefits

• A competitive salary + stock options in our fast-growing Series D startup 
• Hybrid working environment or remote friendly within EST timezone
• 100% Medical, Dental & Vision 
• 401k Plan 
• Paid parental leave 
• 25 days of annual leave + Public holidays + paid sick leave 
• Fun culture with regular socials
• A generous referral scheme 
• A brand new computer + monitor