Delivery Head

1 Year ago • 10-25 Years

Job Summary

Job Description

This role requires a Delivery Head with a minimum of 15 years in IT, including 10 years in Enterprise Service Management tools (ITSM, ITOM, Automation) and at least 5 years with ServiceNow. The ideal candidate will frontend discussions, manage customer presentations, and drive ServiceNow business growth. Responsibilities include converting functional requirements to technical use cases, managing POCs/POVs, assessing ESM environments, and designing technical proposals. Sound knowledge of ServiceNow modules is essential. The role also involves owning business plans, driving sales/pipeline, managing marketing activities, fostering innovation, and interfacing with C-level management. Team and alliance management are also key.

Must have:

Minimum 15 years of IT industry experience, 10 years in Enterprise Service Management tools (ITSM, ITOM, Automation), 5 years on ServiceNow.
Frontend discussions, position ServiceNow, manage customer presentations.
Establish connect with ServiceNow counterparts.
Understand functional business requirements and convert to technical use cases.
Hands-on experience with ServiceNow demo instances, manage POCs/POVs.
Assess customer ESM environments, provide recommendations/roadmaps.
Design and write ServiceNow technical proposals.
Sound knowledge of ServiceNow modules.
Own Business Plan, Drive Sales/Pipeline & track Revenue.
Manage Sales/Pipelines, Drive/Support Sales & Marketing activities.
Drive Innovation/Collaborate/Market new solutions & frameworks.
Track/Support Deal Financials, Software Contract Understanding, Effort Estimation, Risk Mitigation.
Interface with C level Management (Customers, Analysts, Alliances, TechM Mgmt, Client Partners & Program Head).
Manage Team and ensure timely response to proposals.
Work with Alliances ecosystem for partnership connects and business reviews.

Good to have:

Preferably ITIL, ServiceNow CIS and Presales certified
Passion to keep up to date with new ServiceNow and other technology developments to continuously identify growth opportunities

3 skills required

3 skills required for this role

Add these skills to join the top 1% applicants for this job

risk-management

risk-mitigation

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Job Details

A Bachelor’s or Higher Degree is the minimum entry required for the position

Job Summary

Minimum 15 years of IT industry experience, 10 years of experience handling Enterprise Service Management tools (ITSM, ITOM and Automation), with at least 5 years on ServiceNow
Band ¿ P2
Able to frontend discussions, position ServiceNow and manage customer presentations
Able to establish connect with counterparts in ServiceNow
Should be passionate about growing ServiceNow business
Able to understand Functional business requirements and able to convert into Technical use cases
Hands on experience with access to ServiceNow demo instances and able to do show and tell sessions. Manage POCs and POVs independently
Able to assess customer ESM environments and come up with recommendations / roadmaps
Able to design and write ServiceNow technical proposals independently with guidance from Vertical experts and ServiceNow best practices
Sound knowledge required on ServiceNow modules
Should preferably be ITIL, ServiceNow CIS and Presales certified
Should have a passion to keep up to date with new ServiceNow and other technology developments to continuously identify growth opportunities
Own Business Plan, Drive Sales/Pipeline & track Revenue
Manage Sales/Pipelines
Drive/Support all Sales & Marketing activities running in the practice to meet business plans
Drive Innovation/Collaborate/Market new solutions & frameworks for practice with Customers/Project team and Alliance team to innovate solutions
Reactive & proactive proposition
Track/Support Deal Financials Software Contract Understanding, Effort Estimation Techniques, Risk Mitigation
Interface with C level Management ¿ Customers, Analysts, Alliances, TechM Mgmt, Client Partners & Program Head, etc.
Manage Team & their working effectively to ensure timely response to all proposals, work with ecosystem for necessary support to them
Work with all levels in Alliances ecosystem to ensure right level of partnership connects & drive business reviews