Director, Hardware Quality

Toast is driven by building the restaurant platform that helps restaurants adapt, take control, and get back to what they do best: building the businesses they love.

We are looking for a Director of Hardware Quality to join our growing Hardware Supply Chain Operations team. This individual will play a key role in setting Manufacturing Quality strategy to align with business needs and provide leadership, direct and manage day-to-day manufacturing quality activities to ensure products are built to specifications and meet all quality objectives. This position will manage a small team (Taipei) and report directly to the Senior Director of Commercial & Supply Management 

Responsibilities:

• Provide leadership through strategic direction and active engagement to align Manufacturing Quality functions and priorities with Toast business goals
• Partner with key stakeholders in Hardware Engineering, Product, Operations and Business leaders across the organization to ensure quality objectives are defined and met
• Partner with Commercial & Supply Chain teams to support new supplier selection, evaluation, and approval process
• Coordinate all quality-related activities at supplier sites to solve daily quality issues of components and products using 8D method in both NPD & MP stage
• Take quick containment actions to avoid line down situations and drive effective CAPA to avoid recurrence of issues
• Ensure suppliers understand and implement all quality standards, procedures, and requirements needed to manufacture Toast products
• Drive the use of quality tools at the suppliers to predict quality risk early during the NPD stage (PFMEA, PQCP, FAI, Cpk, CMF test, Reliability test, etc.)
• Drive improvement actions at the suppliers, monitor and assess supplier performance using supplier scorecard 
• Identify process and design improvement opportunities and drive improvement with internal R&D, Manufacturing, Supply Chain, and Suppliers
• Develop people to achieve high performance by providing direction, coaching, and mentoring to Quality team members in setting priorities, work direction and objectives, technical skills, and talent development
• Manage and communicate processes and metrics to enable highly transparent, credible and impactful functions
• Align with IT and BI teams to implement and improve reports, system rules & workflows, dashboards, automation, and more

Requirements:

• Visionary leader who is results-oriented, can drive continuous improvement with both suppliers & internal cross-functional teams
• Bachelor’s degree or above in Mechanical or Electrical engineering
• 10+ years experience in quality engineering area, 5+ years as Quality Manager  
• Proactive working attitude and a strong sense of ownership
• Considerable knowledge of mechanical/electrical parts quality control, especially: Display Touch Panel. Power Supply, PCBA, Components, Cable, etc.
• Knowledge of RoHS, Prop 65, WEEE, etc. 
• Considerable knowledge of Quality Management Systems, Reliability, Process and Quality Audit; Considerable knowledge of APQP/PPAP process
• Ability to speak and write in multiple languages - English, Mandarin, Taiwanese
• A minimum of a bachelor's degree is required.
• This role follows a hybrid work model, requiring a minimum of two days per week in the office