Director, Industrial Engineering

Stord is The Consumer Experience Company, powering seamless checkout through delivery for today's leading brands. Stord is rapidly growing and is on track to double our revenue in the next 18 months. To meet and exceed this target, Stord is strategically scaling teams across the entire company, and seeking energetic experts to help us achieve our mission.

By combining comprehensive commerce-enablement technology with high-volume fulfillment services, Stord provides brands a platform to compete with retail giants. Stord manages over $10 billion of commerce annually through its fulfillment, warehousing, transportation, and operator-built software suite including OMS, Pre- and Post-Purchase, and WMS platforms. Stord is leveling the playing field for all brands to deliver the best consumer experience at scale.

With Stord, brands can increase cart conversion, improve unit economics, and drive sustained customer loyalty. Stord’s end-to-end commerce solutions combine best-in-class omnichannel fulfillment and shipping with leading technology to ensure fast shipping, reliable delivery promises, easy access to more channels, and improved margins on every order.

Hundreds of leading DTC and B2B companies like AG1, True Classic, Native, Seed Health, quip, goodr, Sundays for Dogs, and more trust Stord to deliver industry-leading consumer experiences on every order. Stord is headquartered in Atlanta with facilities across the United States, Canada, and Europe. Stord is backed by top-tier investors including Kleiner Perkins, Franklin Templeton, Founders Fund, Strike Capital, Baillie Gifford, and Salesforce Ventures.

The Director of Industrial Engineering will lead strategic initiatives to improve efficiency, cost-effectiveness, and service delivery across Stord's national fulfillment network by driving data-driven operational transformations with measurable financial impact. This role requires 10+ years of operations experience and expertise in continuous improvement, KPI governance, labor productivity, and cross-functional leadership to optimize throughput, reduce costs, and scale high-performance execution across multiple facilities.

Job Overview:

As the Director of Industrial Engineering, you will lead strategic initiatives that improve the efficiency, cost effectiveness, scalability, and service delivery of Stord’s national fulfillment network. This role drives transformative programs with measurable financial impact—focusing on throughput, labor, quality, and service performance.

You will serve as a key architect of Stord’s scalable operating model, integrating data, systems, and cross-functional alignment to achieve step-change improvements. The ideal candidate brings a track record of turning operational data into margin expansion, waste elimination, and high-performance execution.

Key Responsibilities:

• Operational Transformation & Continuous Improvement

Lead cross-functional initiatives to optimize throughput, quality, cost, and service. Drive structured CI programs across all sites with direct accountability for ROI and scalability.

• KPI Governance & Performance Infrastructure

Own the enterprise KPI framework and operational governance model. Define standard metrics, targets, and reporting cadences to drive accountability and transparency across functions and facilities.

• Cost Optimization & Financial Impact

Partner with Finance and Site Operations to identify margin expansion opportunities across labor, waste, transportation, and facility performance. Build cost models and initiative tracking to measure program success.

• Labor Planning & Productivity Strategy

Develop labor forecasting, staffing models, and productivity benchmarks to ensure labor efficiency across all fulfillment nodes. Support seasonal and customer-driven workforce planning with data-backed scenarios.

• Service & SLA Management

Lead efforts to improve customer SLAs by reducing fulfillment defects, improving cycle times, and driving proactive performance management across sites.

• Process Standardization & Best Practice Deployment

Collaborate with site leadership, engineering, and IT to design and deploy standardized workflows, SOPs, and system processes that elevate consistency and reduce variation.

• Change Management & Adoption Enablement

Build scalable playbooks, change management frameworks, and training programs that accelerate adoption of new processes and tools across distributed operations.

• Technology & Tools Enablement

Partner with Product, Engineering, and BI to implement operational systems and analytics platforms that support forecasting, monitoring, and execution improvement.

• Network Benchmarking & Maturity Modeling

Conduct benchmarking across sites and customer programs to identify gaps and replicate high-performing behaviors. Build operational maturity models to assess and elevate execution across the network.

• Team Leadership & Talent Development

Build, lead, and mentor a high-performing team of analysts, engineers, and program managers. Foster a culture of ownership, results-orientation, and relentless improvement.

Qualifications:

• 10+ years of experience in operations, supply chain, logistics, or manufacturing, with a strong focus on operational excellence and performance improvement.
• Demonstrated success leading enterprise-wide improvement initiatives with measurable impact on cost, quality, throughput, and service.
• Deep experience with KPI frameworks, operational dashboards, and performance reporting systems.
• Strong financial acumen with ability to connect operational performance to EBITDA and gross margin outcomes.
• Proven ability to lead labor management, productivity modeling, and workforce planning across a multi-node network.
• Advanced knowledge of Lean, Six Sigma, and CI methodologies (certifications preferred).
• Excellent leadership, communication, and cross-functional influence skills.