Director of Community
Job Summary
Job Description
Scopely seeks a Director of Community for a new mobile RPG. This role requires leading community and customer support teams, developing engagement strategies, and ensuring a positive player experience. Responsibilities include implementing feedback loops, collaborating with other departments, managing teams, and utilizing analytics to inform strategies. The ideal candidate will have 7+ years of experience in community management and customer support within gaming, strong leadership skills, excellent communication, and a passion for creating engaging player experiences. The role involves fostering a positive community environment across various platforms, responding to player feedback, and working cross-functionally to align initiatives with business objectives.
Must have:
- 7+ years experience in community management within gaming
- Strong leadership & team management skills
- Excellent communication skills (written & verbal)
- Deep understanding of customer service best practices
- Analytical skills & data-driven decision making
- Passion for gaming & player experience
Perks:
- Healthcare benefits
- Retirement benefits
- Pet insurance
- Paid holidays
- Paid Scopely free days
- Unlimited paid time-off
- Equity
- Bonus
5 skills required
Job Details
Description
Scopely is looking for a Director of Community for an ambitious, unannounced title, mobile first RPG in the US on a remote basis.
This role requires someone who can translate creative ideas into customer-first experiences with a strong desire to measure and understand impact. You will lead community and customer support teams, crafting category-winning strategies to cultivate a hyper-engaged community and delivery of top-tier player experiences.
The Director of Community will drive growth, engagement, and retention through innovative content, activations, and community features, ensuring a world-class gaming experience for our players. By combining your passion for gaming with your community building skills, you'll cultivate an environment that encourages player engagement, identity expression, and a sense of belonging for fans of our game's sports entertainment IP.
What You’ll Do:
- Community Leadership:
- Develop and implement category-leading community engagement strategies from launch through live operations with a focus on fostering a positive, interactive environment across various platforms.
- Monitor community health metrics and devise strategies to increase player engagement and satisfaction.
- Customer Support Leadership:
- Build and lead a customer support team tasked with providing exemplary service and support to players.
- Establish best-in-class customer support standards, processes, and practices to enhance player satisfaction and retention.
- Player Experience Oversight:
- Oversee the player experience, ensuring that all interactions within the community and through customer support are positive and enriching.
- Implement feedback loops with the community and customer support teams to improve products and player communications continuously.
- Strategic Planning and Execution:
- Collaborate with other department leaders to align community and customer support initiatives with overall business objectives.
- Analyze player data and feedback to inform and adjust community strategies and customer support practices dynamically.
- Team Development and Management:
- Hire, train, and manage community and customer support teams, setting clear goals and KPIs while fostering a culture of innovation and responsiveness.
- Ensure all team members are on board with the department’s goals and fully equipped to engage with the community effectively and compassionately.
What We’re Looking For:
- 7+ years experience in community management, social media management, influencer management, and customer support within the gaming industry.
- Strong leadership skills with experience building and managing teams.
- Excellent communication skills, both verbal and written, with the ability to engage with and inspire a diverse group of individuals.
- Deep understanding of customer service tools, technologies, and best practices.
- Analytical mindset with a talent for identifying, scrutinizing, improving, and streamlining complex work processes.
- A passion for gaming and creating engaging player experiences
- Ability to respond effectively to changing demands adapting as necessary.
- A customer-first mindset, ensuring that player support and satisfaction are paramount.
- Generate original ideas and concepts for content that showcase gameplay, highlight community events, and spotlight player achievements and stories
- Engage with our community across various platforms, including responding to comments, participating in discussions, and amplifying user-generated content
- Utilize analytics tools to track community engagement metrics, sentiment, and social media performance, deriving insights to inform strategies
- Ability to work cross-functionally with Marketing, Live Ops, Production, and Engineering
For candidates in CA, CO, NJ, NY and WA, the annual salary range is $139,400 - $205,000, plus equity, bonus and benefits, including healthcare benefits, retirement benefits, pet insurance, paid holidays, paid Scopely free days, and unlimited paid time-off. Base pay offered may vary depending on job-related knowledge, skills, and experience.
At Scopely, we create games for everyone - and want to ensure that the people behind our games reflect that! We are committed to creating a diverse, supportive work environment where everyone is treated with respect. We are committed to providing equal employment opportunities and welcome individuals from all backgrounds to join us & embrace the adventure!
Employment at Scopely is based solely on a person's merit and qualifications. Scopely does not discriminate against any employee or applicant because of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), or any other basis protected by law. We also consider qualified applicants with arrest or conviction records, consistent with applicable federal, state and local law.
This role will have access to sensitive and/or confidential employee or customer personally identifiable information (PII) and/or Company financial information and therefore will be subject to background checks upon receiving a conditional offer of employment.
About us
Scopely is a global interactive entertainment and mobile-first video game company, home to many top, award-winning experiences such as "MONOPOLY GO!," “Star Trek™ Fleet Command,” “Stumble Guys,” “MARVEL Strike Force,” and “Yahtzee® With Buddies,” among others.
Scopely creates, publishes, and live-operates immersive games that empower a directed-by-consumer™ experience across multiple platforms--from mobile, web, PC and beyond.
Founded in 2011, Scopely is fueled by a world-class team and a proprietary technology platform Playgami that supports one of the most diversified portfolios in the games industry.
Recognized multiple times as one of Fast Company’s “World’s Most Innovative Companies,” Scopely is a multi-billion-dollar business due to its ability to create long-lasting game experiences that players enjoy for years.
Scopely has global operations in more than a dozen markets across Asia, EMEA, and North America, and is home to many internal game development teams, referred to as Scopely Studios, with additional game studio partners across four continents.
Scopely was acquired by Savvy Games Group in July 2023 for $4.9 billion, and is now an independent subsidiary of Savvy.
For more information on Scopely, visit: scopely.com.
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