Director of Data and Analytics

1 Month ago • All levels • Data Analysis • $206,000 PA - $225,000 PA

Job Summary

Job Description

Help Scout is seeking a Director of Data and Analytics to shape how data drives decision-making and innovation across the company. This role involves leading the data strategy, building a high-performing team, and architecting systems to leverage data effectively. The Director will be responsible for setting and executing a company-wide data strategy, building and leading a data team, overseeing data infrastructure and governance, driving actionable insights through KPI development and Looker, and partnering with leadership to champion innovation through analytics and AI. The ideal candidate will have experience leading data teams at a high-growth SaaS or tech company, deep expertise in data architecture, analytics, and governance, and experience with modern data tools such as dbt, Looker, Snowflake/BigQuery, and Git. They should also be AI-curious and passionate about developing people.
Must have:
  • Lead data teams at a high-growth SaaS/tech company
  • Deep experience in data architecture, analytics, and governance
  • Experience with dbt, Looker, Snowflake/BigQuery, Git
  • Passion for developing people and mentorship
  • Ability to translate complex findings into actionable insights
Good to have:
  • AI-curious and excited about emerging technologies for data innovation
Perks:
  • Healthcare coverage
  • Wellness resources
  • Equity

Job Details

Who we are

At Help Scout, we’re on a mission to help businesses delight more customers. We’ve been on this journey since 2011, and today more than 12,000 companies use our platform to provide outstanding customer support. We’ve been fully remote from the beginning, and have a team of 140+ people all over the world.

We love crafting beautiful products and growing a business together, but we're also trying to do something bigger. We're building a company that brings out your best and leaves the world a better place — a company that seeks balance between profit and purpose. That's why we've been a Certified B Corporation since 2019 and have pledged 1% of our equity back to the community.

Help Scout’s success hinges on hiring talented, high-accountability people who want to be part of creating a culture where we all feel challenged and supported to do our best work. We hope that excites you to join us! 

Company values

Happy to Help

Help is our first name. We show up for others, not because we have to, but because we want to. We share knowledge and give freely by default, and operate with generosity and empathy for each other, our customers, and our community. After all, there is no I in team (or software).

Craft over Convention

Although it’s tempting to follow a well-worn path, we push ourselves to run beyond it — even when that sets us apart from our peers. We’re building a culture where it’s safe to be ambitious and hold each other to high standards. That’s why we obsess over the last 10%, because it shows up for our customers and the business in powerful ways.

Progress not Perfection

The work of building a product, culture, and brand is never done – we ship our best effort, listen, iterate, then repeat. Seeking progress requires the vulnerability to be curious, humble, and hungry to learn. Great ideas can come from anywhere, so we share our work openly, welcome the perspective of others, and continuously search for what can be improved.

Own the Outcome 

Ownership is key to our collective success. We consider the impact on our team and our community before we act, and believe that trust and integrity are non-negotiable. To create a better future, our decisions are made with stakeholders today and ten years from now in mind.

Read more about how we define, share, and live these values here

Impact

At Help Scout, we believe in empowering people with information — customers and teammates alike. As our Director of Data and Analytics, you’ll shape how data fuels decision-making, innovation, and meaningful outcomes across the company. You'll lead our data strategy, build a high-performing team, and architect the systems that turn data into one of our most valuable assets.

This is a hands-on leadership role for someone who thrives at the intersection of strategy and execution and finds joy in mentoring teams, simplifying complexity, and connecting insights to action.

About the role

  • Set and execute a company-wide data strategy aligned with business goals, emerging technologies, and evolving privacy standards.

  • Build and lead a high-performing data team, fostering a culture of curiosity, data literacy, and continuous improvement.

  • Oversee and evolve our data infrastructure and governance, ensuring systems are scalable, secure, and support reliable data access across teams.

  • Drive actionable insights and decision-making, guiding KPI development and nurturing our Looker environment as a trusted source of truth.

  • Partner cross-functionally with leadership to turn data into a strategic asset, uncover new opportunities, and champion innovation through analytics and AI.

About You

  • You’ve led data teams at a high-growth SaaS or tech company, balancing strategic thinking with hands-on execution.

  • You bring deep experience in data architecture, analytics, and governance—alongside a strong point of view on how to scale these as a business grows.

  • You’ve had extensive experience working in modern data tools such as dbt, Looker, Snowflake/ BigQuery, and version-controlled workflows (e.g., Git).

  • You’re AI-curious and excited about exploring how emerging technologies can drive data innovation, automate insights, and support smarter decision-making across the company.

  • You’re as excited about developing people as you are about modeling data—mentorship and collaboration are at the core of how you work.

  • You’re a natural storyteller who can translate complex findings into actionable insight for a range of audiences.

Who You’ll Work With

You’ll collaborate closely with a thoughtful, driven group of leaders who care deeply about using data to drive impact across the company:

You’ll be part of a collaborative, cross-functional environment where your work will shape key decisions across Marketing, Product, Sales, Finance, and Customer Success.

Compensation

Each role at Help Scout has a pay range aligned to our salary formula and based on national market data. We take a competency-based approach and pay is based on the level and band of your role. We assess leveling during the hiring process for new teammates, during our bi-annual performance review cycles, and when a teammate’s role changes.

Our remote compensation philosophy is not based on the employee’s geographic location. You are paid the same no matter where you live.

The salary range for this role is $206,000 - $225,000.

Perks & Benefits

Help Scout offers a variety of perks and benefits to support you and your family. Our offerings include healthcare coverage, wellness resources, and so much more. Visit our careers page to learn more.

Similar Jobs

Riot Games - Senior Game Producer - League of Legends, Seasons Champions

Riot Games

Los Angeles, California, United States (On-Site)
6 Months ago
PwC - IFS - Office Management - Receptionist - UAE Nationals only - Associate - Dubai

PwC

Dubai, Dubai, United Arab Emirates (On-Site)
10 Months ago
Epic Games - Legal Operations Lead

Epic Games

(On-Site)
7 Months ago
Saronic Technologies - Materials Manager

Saronic Technologies

Austin, Texas, United States (On-Site)
3 Weeks ago
ISS Stoxx - Voting Operations - Custodian Operations Jr. Analyst

ISS Stoxx

Norman, Oklahoma, United States (On-Site)
2 Months ago
Zinnia - Revenue Operations Manager (Data and Analytics)

Zinnia

New York, New York, United States (Hybrid)
1 Month ago
Penn Interactive - Data Science Manager, Football

Penn Interactive

Philadelphia, Pennsylvania, United States (Remote)
1 Month ago
Nagarro - Staff Consultant, Business Analyst

Nagarro

Mumbai, Maharashtra, India (On-Site)
10 Months ago
DraftKings - Data Engineer, Games

DraftKings

London, England, United Kingdom (On-Site)
1 Month ago
Abridge - Senior Data Analyst

Abridge

San Francisco, California, United States (Hybrid)
2 Months ago

Get notifed when new similar jobs are uploaded

Similar Skill Jobs

endava - Senior Angular Developer (SE)

endava

Bogotá, Bogota, Colombia (On-Site)
2 Months ago
Cubic corporation - Associate Systems Support Engineer

Cubic corporation

Salfords, England, United Kingdom (Hybrid)
1 Year ago
Apple - AIML - Sr. Machine Learning Engineer, World Knowledge

Apple

Cupertino, California, United States (On-Site)
1 Month ago
PayPal - Sr Product Manager

PayPal

Bengaluru, Karnataka, India (Hybrid)
3 Weeks ago
Hawkeye Innovations - Match Day Technician - Larisa

Hawkeye Innovations

Larissa, Greece (On-Site)
3 Weeks ago
Nine - People Analytics, Insights & Reporting Lead

Nine

North Sydney, New South Wales, Australia (On-Site)
1 Month ago
Regent craft - Guidance, Navigation, and Control (GNC) Engineer

Regent craft

North Kingstown, Rhode Island, United States (On-Site)
1 Month ago
Uniswap Labs - Staff Backend Engineer

Uniswap Labs

New York, United States (Hybrid)
3 Months ago
FlockSafety - Corporate Development Manager

FlockSafety

Atlanta, Georgia, United States (Remote)
1 Month ago
Autodesk - CSA Manager India

Autodesk

Bengaluru, Karnataka, India (On-Site)
2 Months ago

Get notifed when new similar jobs are uploaded

Jobs in Boston, Massachusetts, United States

Patel Greene - CEI Project Administrator

Patel Greene

Sarasota, Florida, United States (On-Site)
1 Month ago
LLNL - Control Systems Hardware Engineer

LLNL

Livermore, California, United States (On-Site)
1 Month ago
Harvey - Software Engineer, Core Infrastructure

Harvey

San Francisco, California, United States (On-Site)
4 Weeks ago
Apple - AMR Geo Marketer, Apple Ads

Apple

Austin, Texas, United States (On-Site)
2 Months ago
Dentsu - AI Engineer

Dentsu

Maryland, United States (Remote)
2 Months ago
zeta - Senior Vice President, Credit Risk

zeta

Washington, District Of Columbia, United States (Hybrid)
1 Month ago
Toast - Retail Account Executive

Toast

California, United States (Hybrid)
1 Month ago
Dynamis Inc - Lead Test/Safety Observer

Dynamis Inc

Huntsville, Alabama, United States (On-Site)
1 Month ago
Power Integrations - Sr. Staff CAD Engineer

Power Integrations

San Jose, California, United States (On-Site)
4 Months ago
UPF Industries  - Maintenance Technician

UPF Industries

Robertsdale, Alabama, United States (On-Site)
1 Month ago

Get notifed when new similar jobs are uploaded

Data Analysis Jobs

London stock Exchange - Regulatory Business Analyst

London stock Exchange

Gdynia, Pomeranian Voivodeship, Poland (On-Site)
3 Months ago
Nagarro - Principal Engineer, Data Science

Nagarro

India (Remote)
10 Months ago
Haleon - Senior Data Scientist

Haleon

London, England, United Kingdom (On-Site)
1 Month ago
Winzo - Data Scientist

Winzo

New Delhi, Delhi, India (On-Site)
3 Months ago
Addepar - Portfolio Data Operations Analyst

Addepar

Edinburgh, Scotland, United Kingdom (On-Site)
1 Month ago
Addepar - Sr. Software Engineer - Data Intelligence

Addepar

Edinburgh, Scotland, United Kingdom (On-Site)
3 Months ago
Accurate - Sr. Data Engineer

Accurate

Hyderabad, Telangana, India (Hybrid)
3 Months ago
Tesla - Data Analytics Internship

Tesla

Tilburg, North Brabant, Netherlands (On-Site)
6 Months ago
Ion - Senior Business Analyst, Italy

Ion

Italy (Hybrid)
10 Months ago

Get notifed when new similar jobs are uploaded

About The Company

Boston, Massachusetts, United States (Remote)

United States (Remote)

Boston, Massachusetts, United States (Remote)

View All Jobs

Get notified when new jobs are added by Help Scout

Level Up Your Career in Game Development!

Transform Your Passion into Profession with Our Comprehensive Courses for Aspiring Game Developers.

Job Common Plug