Director of Engineering - Insights

2 Days ago • 12 Years +

About the job

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Who are we?

Smarsh empowers its customers to manage risk and unleash intelligence in their digital communications. Our growing community of over 6500 organizations in regulated industries counts on Smarsh every day to help them spot compliance, legal or reputational risks in 80+ communication channels before those risks become regulatory fines or headlines. Relentless innovation has fueled our journey to consistent leadership recognition from analysts like Gartner and Forrester, and our sustained, aggressive growth has landed Smarsh in the annual Inc. 5000 list of fastest-growing American companies since 2008.

Smarsh is seeking a highly experienced and skilled Director of Engineering for the Insights team to lead and manage a team dedicated to building and delivering cutting-edge products for Logging, Metering, Tracing, and FinOps as a service offering. This role requires a dynamic leader with a deep understanding of cloud-native tools and the ability to collaborate effectively with multiple business units (BUs), their leaders, and engineers to ensure the successful adoption of our observability practices. Your expertise will be applied cross-functionally to drive the adoption and implementation of technical methods within various teams, helping the firm remain at the forefront of industry trends, best practices, and technological advances. The ideal candidate will be adept at managing insights for large-scale operations, with a focus on wide events and enhancing incident management. They will increase the adoption rates of observability tools across the organization. Innovation and change are at the core of our approaches, and we are looking for someone who can embody and promote these values within the team and across the organization.

Roles and Responsibilities

Lead, mentor, and manage a high-performing team of engineers focused on developing observability products.
Foster a culture of innovation, collaboration, and continuous improvement within the team.
Set clear objectives and key results (OKRs) for the team and ensure alignment with organizational goals.
Oversee the design, development, and delivery of observability products using cloud-native tools.
Drive the adoption of best practices in observability across the organization.
Work closely with multiple BUs, their leaders, and engineers to promote and facilitate the adoption of observability products.
Serve as a liaison between the engineering insights team and other stakeholders to gather requirements, provide updates, and ensure alignment.
Develop and execute strategies to bring consistency in observability practices across the organization.
Develop and communicate a strategic vision for observability products that align with the company's goals.
Stay updated with the latest trends and technologies in observability and cloud-native tools to ensure the team is leveraging the best solutions.
Establish metrics and KPIs to monitor the performance and impact of observability products.
Provide regular reports and insights to senior leadership on the status and effectiveness of observability initiatives.
Continuously evaluate the effectiveness of current observability tools and practices, making adjustments as necessary.
Foster a culture of collaboration and communication within the engineering team and across departments.
Participate in the recruitment process to attract top engineering talent, conducting interviews and making hiring decisions

Desired skills & experience

Bachelor’s or Master’s degree in Computer Science, Engineering, or a related field.
Minimum of 12 years of experience in software engineering, at least 5 of those years should be in a leadership role, demonstrating a proven track record of building and managing high-performing engineering teams.
Experience with cloud-native tools and architectures, along with in-depth knowledge of logging, metering, tracing, and FinOps practices.
They should possess a strong understanding of observability principles and best practices and have hands-on experience with tools and technologies such as AWS, Kubernetes, Prometheus, Grafana, Open Telemetry, and other related technologies.
Excellent leadership, communication, and interpersonal skills.
Ability to work effectively with multiple BUs and stakeholders at all levels of the organization.
Strong problem-solving skills and the ability to make data-driven decisions.
Experience in developing or leading large or cross-functional teams of technologists.
Should have demonstrated prior experience influencing across highly matrixed, complex organizations and delivering value at scale.
Ability to develop and execute a strategic vision for observability products.
Strong business acumen and understanding of the impact of observability on organizational performance.

About our culture

Smarsh hires lifelong learners with a passion for innovating with purpose, humility and humor. Collaboration is at the heart of everything we do. We work closely with the most popular communications platforms and the world’s leading cloud infrastructure platforms. We use the latest in AI/ML technology to help our customers break new ground at scale. We are a global organization that values diversity, and we believe that providing opportunities for everyone to be their authentic self is key to our success. Smarsh leadership, culture, and commitment to developing our people have all garnered Comparably.com Best Places to Work Awards. Come join us and find out what the best work of your career looks like.